Audience

Companies searching for a powerful Call Center solution to improve customer service

About Orbox

Simple to setup - Supports several phone models and multiple operators and it’s easily integrated to existent centrals. Easily manage all your phone communications – through an intuitive and nice platform. Route each incoming phone call to the right person/agent at the most appropriate time. Easily record, monitor and listen to all calls conducted by your operation via an intuitive online control panel. Allows you to create unlimited call routes, which you can easily manage in the back office. Customized messages for automatic attendance- setup by extension number, by time or by caller. Redirect incoming calls to predefined numbers and forward busy calls to your queue with the caller's information saved for reference. Conference calling is a powerful feature that can save you time and money when trying to connect 3 or more people.

Integrations

Ratings/Reviews

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Company Information

ORBCOM
Founded: 2002
Portugal
orbcom.pt/our-products/orbox/

Videos and Screen Captures

Orbox Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Live Online
Support
Phone Support
Online

Orbox Frequently Asked Questions

Q: What kinds of users and organization types does Orbox work with?
Q: What languages does Orbox support in their product?
Q: What kind of support options does Orbox offer?
Q: What other applications or services does Orbox integrate with?
Q: What type of training does Orbox provide?

Orbox Product Features

Business Phone Systems

Call Monitoring Supported
Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Call Logging Not Supported
Employee Directory Not Supported
Virtual Call Center Not Supported
Web Conferencing Not Supported

Business VoIP

Call Recording Supported
IVR / Voice Recognition Supported
SIP Trunking Supported
Call Parking Not Supported
Contact Management Not Supported
Encryption Not Supported
Ring Groups Not Supported
Unified Communications Not Supported
Voice Quality Enhancement Not Supported

Call Center

Call Recording Supported
IVR / Voice Recognition Supported
Queue Management Supported
Reporting/Analytics Supported
Blended Call Center Not Supported
Call Logging Not Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Not Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Real-time Chat Not Supported

Unified Communications

Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported
Audio / Video Conferencing Not Supported
Calendar Management Not Supported
Fax Management Not Supported
File Sharing Not Supported