Audience
Customer service teams, ecommerce teams, teams and call centers of any size, working in any industry.
About Channels
Channels (formerly CrazyCall) is an easy to use and affordable cloud-based call center application which allows to make and take calls directly from the browser, without the need of installing any software. Pick local numbers from over 75 countries around the world and start calling your leads and clients. It helps to manage and organize sales and customer service, reduces costs and automates the workflow. Channels connects to the platforms of your choice. Thanks to it you can get straight to the conversation with your customers instead of asking them dozens of questions. Have shorter and more meaningful calls and turn your clients into friends. Send and receive text messages and make your communication even more diverse. Reach those who prefer text over the phone and keep your customers engaged with two-way text messages.
Other Popular Alternatives & Related Software
Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows.
Trusted by over 23,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding.
By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships.
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Zadarma
Powerful Cloud Telephony for Global Businesses
Zadarma offers a feature-rich VoIP platform designed for businesses that want flexibility, scalability, and professional communication without high costs. Set up your cloud PBX in minutes, manage international teams, and serve customers worldwide — all from a single interface.
Key features:
- Virtual phone numbers in 110+ countries
- Free cloud PBX with IVR, call routing, and analytics
- Integration with CRMs: HubSpot, Zoho, Bitrix24, and more
- AI Voice Agent and AI-speech recognition and analytics
- Apps for desktop, mobile, and browser-based calling
- AI-powered voice agents and call tracking
- Full control via web interface and API
Ideal for remote teams, support centers, and growing companies looking to modernize their phone systems.
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CloudTalk
Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams).
25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch.
We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher.
Try 14 day FREE trial from CloudTalk (no credit card details required).
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RingCentral RingEX
RingCentral RingEX is a powerful cloud-based phone system that helps optimize your business communications. Providing enterprise-grade business communication tools for voice, fax, text, and video as well as bring your own device to work (BYOD) capability, RingCentral RingEX enables you to work where you want and how you want. Core features of RingCentral RingEX include auto-recording, conferencing, and unlimited long-distance and local calling. RingCentral RingEX's call management features can also be customized by configuring call forwarding, answering rules, message alerts, and missed-call notifications.
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Pricing
Starting Price:
$24 per user per month
Pricing Details:
Plans priced per user per month
Free Trial:
Free Trial available.
Integrations
Company Information
Channels
Founded: 2014
United States
www.channels.app
Videos and Screen Captures
CrazyCall-Dashboard
Other Useful Business Software
Build Agents and Models on One Platform
Gemini Enterprise Agent Platform is Google Cloud's comprehensive platform for developers to build, scale, govern, and optimize agents and models. Choose from Google's most advanced models and third-party models like Anthropic's Claude Model Family.
Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
24/7 Live Support
Online
Channels Frequently Asked Questions
Channels Product Features
Business VoIP
Call Recording
Supported
Contact Management
Supported
Encryption
Supported
Voice Quality Enhancement
Supported
Call Parking
Not Supported
IVR / Voice Recognition
Not Supported
Ring Groups
Not Supported
SIP Trunking
Not Supported
Unified Communications
Not Supported
Call Center
Blended Call Center
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Progressive Dialer
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Logging
Not Supported
Database
Not Supported
IVR / Voice Recognition
Not Supported
Inbound Call Center
Not Supported
Predictive Dialer
Not Supported
Queue Management
Not Supported
Call Recording
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
Event Triggered Recording
Supported
File Transfer
Supported
Instant Retrieval
Supported
On-Demand Recording
Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
Call Tracking
Call Recording
Supported
Call Routing
Supported
Caller Identification
Supported
Campaign Management
Supported
CRM
Not Supported
Call Log
Not Supported
Conversion Tracking
Not Supported
IVR / Voice Recognition
Not Supported
Keyword Tracking
Not Supported
Customer Service
Appointment Management
Supported
Knowledge Base
Supported
Alerts / Escalation
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Live Chat
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Inside Sales
Auto-Dialing
Supported
Call List Management
Supported
Call Recording
Supported
Campaign Management
Supported
Dashboard
Supported
Data Management
Supported
Lead Capture
Supported
Lead Distribution
Supported
Lead Scoring
Supported
Performance Management
Supported
