Audience

Contact centers and businesses interested in a solution to enable omni-channel customer engagement

About TxContact

Gone are the days of switching between multiple applications. Chirp was conceptualized and developed to be an application that facilitates customer support executives to handle calls, web chat, email, and social media interactions from a single application. Easily subscribe to Chirp events and act on them using the Chirp JavaScript SDK. The SDK even facilitates actions like changing state or making a call on some web event. Most young customers prefer communicating over live chat since it’s faster. TxChat offers a powerful and flexible chat module that you can easily plug in into your websites. Engage with your website visitors in real-time and improve customer satisfaction through targeted offers thus increasing the sales conversion rate. Engage with potential customers through the click-to-chat option. Customer support executives get additional features like transfer, canned response, and send attachments which help in providing fast and reliable customer support.

Integrations

Ratings/Reviews

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design 0.0 / 5
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Company Information

Interlink Network Systems
United States
www.ilinknet.com/txcontact.html

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
Online

TxContact Frequently Asked Questions

Q: What kinds of users and organization types does TxContact work with?
Q: What languages does TxContact support in their product?
Q: What kind of support options does TxContact offer?
Q: What other applications or services does TxContact integrate with?
Q: What type of training does TxContact provide?

TxContact Product Features

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Customer Experience

Survey Management Not Supported
Customer Segmentation Not Supported
Action Management Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Sentiment Analysis Not Supported
Analytics Not Supported
Dashboard Not Supported
Multi-Channel Collection Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported