Audience
Call centers and businesses looking for a cloud call center software solution for their business needs
About Telebroad ACD Panel
The ACD Panel monitors all live calls and can control Agent(s) behavior, while supervising the answering of the calls waiting in queue. Once the Panel is set, it automatically identifies long wait times and takes the right action(s) to resolve any issues. Automatically distribute your calls that are 'On Hold' calls to agents located anywhere in the world with a simple drag and drop on the Panel's screen. The live Panel will show you many statistics including the average caller's 'wait time'. This allows you to choose the correct course of action so as not to allow any unnecessary build up or excess callers waiting. The ACD panel provides the analysis of data to provide business intelligence as never before been available. This allows users to view interactive charts, queuing solutions in addition to monitor Agent's behavior and all related Performance concerns. You can configure and customize the dashboard with your personal data values to get a clear understanding of call center.
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Integrations
Company Information
TeleBroad
United States
acd.telebroad.com
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Product Details
Platforms Supported
Cloud
Android
Training
Documentation
Live Online
In Person
Support
24/7 Live Support
Telebroad ACD Panel Frequently Asked Questions
Q: What kinds of users and organization types does Telebroad ACD Panel work with?
Telebroad ACD Panel works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Telebroad ACD Panel support in their product?
Telebroad ACD Panel supports these languages: English.
Q: What kind of support options does Telebroad ACD Panel offer?
Telebroad ACD Panel offers support via 24/7 live support.
Q: What other applications or services does Telebroad ACD Panel integrate with?
Telebroad ACD Panel integrates with: Wufoo.
Q: Does Telebroad ACD Panel have a mobile app?
Yes, Telebroad ACD Panel has a mobile app for Android.
Q: What type of training does Telebroad ACD Panel provide?
Telebroad ACD Panel provides training in the form of documentation, live online, and in person.
Telebroad ACD Panel Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Scripting
Not Supported
Database
Not Supported
Queue Management
Not Supported
