Audience

Call centers and businesses looking for a cloud call center software solution for their business needs

About Telebroad ACD Panel

The ACD Panel monitors all live calls and can control Agent(s) behavior, while supervising the answering of the calls waiting in queue. Once the Panel is set, it automatically identifies long wait times and takes the right action(s) to resolve any issues. Automatically distribute your calls that are 'On Hold' calls to agents located anywhere in the world with a simple drag and drop on the Panel's screen. The live Panel will show you many statistics including the average caller's 'wait time'. This allows you to choose the correct course of action so as not to allow any unnecessary build up or excess callers waiting. The ACD panel provides the analysis of data to provide business intelligence as never before been available. This allows users to view interactive charts, queuing solutions in addition to monitor Agent's behavior and all related Performance concerns. You can configure and customize the dashboard with your personal data values to get a clear understanding of call center.

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Integrations

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Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

TeleBroad
United States
acd.telebroad.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Android
Training
Documentation
Live Online
In Person
Support
24/7 Live Support

Telebroad ACD Panel Frequently Asked Questions

Q: What kinds of users and organization types does Telebroad ACD Panel work with?
Q: What languages does Telebroad ACD Panel support in their product?
Q: What kind of support options does Telebroad ACD Panel offer?
Q: What other applications or services does Telebroad ACD Panel integrate with?
Q: Does Telebroad ACD Panel have a mobile app?
Q: What type of training does Telebroad ACD Panel provide?

Telebroad ACD Panel Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics
Call Scripting
Database
Queue Management

Telebroad ACD Panel Additional Categories