Tier2 Tickets Alternatives

Introducing GoTo Resolve: Refreshingly simple IT support software designed for the ways your teams work today. Support your anywhere workforce with our all-in-one IT platform. Respond, act, and resolve issues – all in one place. Now getting help is as easy as having a conversation. Time-optimizing features like unattended access and multi-session handling let agents and employees get more done. With enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running. Remote access, support, ticketing, and camera sharing – together at last. GoTo Resolve makes more possible for remote and in-house teams. Speed up resolutions, starting with a fast, frictionless join flow. All the tools an agent needs to resolve issues are right there, including: - In-session system diagnostics - Reboot/reconnect - Admin mode - File transfer - Multi-session handling - and more

LogMeIn Rescue by GoTo, is an affordable and reliable remote support software. Rescue offers a wealth of features that enables businesses to provide a seamless support experience for their end users and improve the productivity of their support team. Its top features include remote control, remote diagnostics, multi-platform support, device configuration, video support, and integrations and APIs. Help agents and employees get more done. With features like system info, scripting, and unattended access, help desk technicians can identify and solve problems – even on inactive devices – without interrupting employees. Your remote access software should never compromise your safety. Rescue keeps users and your business equally protected with banking-grade 256-bit AES encryption, HIPAA-compliant multi-factor authentication, and more. Plus, with features like permission-based security, SSO, password policies, and IP login restrictions, you can ensure security across the board.

Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users. With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities. In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.

OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs. The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.

Field service management software for every industry. From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management, and reporting boosts your bottom line. Keep track of all aspects of Service Issues, from ticketing and technician routing to inventory control and vehicle maintenance. We forecast vault cash differently than any processor or ATM software on the market. Our customers are returning 20% of their vault cash using ATM SMART. SMART includes a fully integrated, powerful, and successful CRM solution to manage the relationships with your customers, vendors, and sales prospects.

Thousands use HESK help desk software daily to track, organize and resolve customer issues. 86% of users say the integrated knowledge base decreased the number of their support requests. Keep customers happy and your team on top of things with the right data at the right time. Get your help desk up and running in minutes with the hassle-free HESK cloud service. Help them resolve common issues quickly by addressing them in the knowledge base. When needed, they readily submit a question/issue—a support ticket is born. Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways. Setup staff accounts, restrict their access and functionality, and see who is working on what. Each support ticket contains request details and lets you talk back and forth with the customer.

Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.

Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword searches to find solutions to their problems. Built-In FAQs help your user search problems and find solutions without having to reach out to your support team. Manage your FAQs through the admin dashboard anytime and anywhere. How about a chat-like communication of your support team with your customer? A real-time conversation with your users from within the app. Customers can attach screenshots from their mobile gallery to help you diagnose and fix issues faster. Device and app logs can be fetched anytime by your support team to help your technical team with issue resolution. All your issues reported via mobile devices and emails are lodged into the system and are made available through simple yet intelligent issue tracking screens. A happy customer of your mobile app/game is one positive review on stores you don’t want to miss.

Easily Create, Manage and Resolve all IT Service Requests and Tickets. Easily create, manage and resolve all your IT service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster. About one third the price of competing solutions. Resolve IT service tickets 40% faster with seamless VSA integration. Allow your technicians to work efficiently and seamlessly across tools and access the right information when and where they need it. Spend less time tracking tickets and more time making customers happy with a complete IT helpdesk ticketing solution. Effectively staff and manage IT projects and get real-time project status reports. Improve forecasting through comprehensive project management. The Vorex Service Desk dashboard provides real-time information on the progress and status of tickets. Easily generate custom reports; and gain insights to make the right business decisions quickly and confidently.

SutiDesk is an easy to use online helpdesk software solution designed for customer support in organizations of any size. Its collaborative and intuitive design helps resolve customer issues quickly and meaningfully while providing complete control over support requests and questions. SutiDesk enables companies to manage and track support tickets and all related activities from a single unified platform. SutiDesk is easy to deploy and no installation is required. Reduce ticket resolution times and support costs. Access from any device, anytime. Provide best-in-class support ticket management capabilities. Streamline customer support services. Automated email to ticket creation. Automated customer case management. Maintain consistent support across new and existing customers. Collect and manage support tickets from multiple sources. Provide personal support to your customers. Full featured solution to accommodate growth.

Track-It! is the best IT helpdesk software for IT teams, delivering a powerful suite of integrated modules for help desk, asset management, knowledge management, change management, purchase management and endpoint management features like patch management, software deployment, and mobile device management, all at an affordable price. Eliminate manual processes that lead to numerous emails, stacks of sticky notes, problems falling through the cracks, overworked help desk staff and no way to track or prioritize tasks. Track-It! provides automated ticket creation, categorization, routing and prioritization to streamline your help desk ticketing process. The help desk is the central hub of your IT operation. The help desk ticketing features in Track-It! have the right combination of functionality and ease of use that will allow your team to more easily keep track of their work, prioritize open tickets, track time spent on IT tasks and monitor the top issues impacting your business.

An outstanding helpdesk solution for your SharePoint environment that boosts the quality of your IT support service to the highest level and ensures efficiency and transparency as well. Take requests from a website form or through email and create tickets into a unified list. Notify HelpDesk operators about the new incoming requests or user replies immediately. Prevent SLA violations, track reaction time and escalate or send notifications about expiring requests. Prepare reports about the quality of support services and provide monitoring of quality indicators. Automatically escalate a request if it is not processed in time. Get resolution confirmation from the client. Zero the number of forgotten or neglected requests by using a set of automatic notifications and escalation features. Reduce the number of requests by automatically displaying articles related to the question from the integrated knowledge base before the request is submitted.

Teamwork Desk is a function-rich helpdesk solution that enables you to seamlessly manage your inbound communication and tickets, from the moment it has been created to the time it has been solved while being invisible to the customers. As an all-around support hub for help doc creation and inbound communication, Teamwork Desk allows you to deliver exceptional customer support and resolve problems faster as well as enable customers to find answers, get help, and track tickets anywhere, using any device. Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale. Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience.

ReadyDesk is a completely web based help desk software solution that has powerful features to meet the demands of businesses of any size. With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service, create tickets automatically by sending you an email and even chat with you live online. Tickets can be created by customers and technicians from the web interface and from incoming emails. Supports file attachments and tracks all actions in the ticket history. Technicians can work on multiple tickets at the same time using the tabs at the bottom of their interface. Create multiple customer portals to support an unlimited number of departments or companies. Each portal can have its own logos and settings. Customers can view existing tickets and open new ones, view invoices, assets, downloads and more and open live chat sessions.

Focus Desk by Focus Telecom is modern, cloud-based issue ticketing and service desk software solution. Feature-rich and scalable, Focus Desk enables users to effectively manage customer issues through a range of communication channels, such as web forms, chat, email, SMS, and phone. By using Focus Desk Ticketing System, orders, inquiries, complaints, returns, and other issues are automatically registered and resolved in a timely and streamlined way. Key features include automatic inquiry registration, ticketing system, processing deadlines, inquiry list, inquiry grouping, inquiry allocation, productivity monitoring, and so much more.

The effective management of software problems and incidents can have a direct impact on how well applications are maintained over their life span. A solution that works in tandem with your corporate change management processes will provide many benefits, such as ease of control, seamless workflow, and audit compliance. TURNOVER® Helpdesk ensures effective end-to-end incident tracking and reporting. The system optimizes technical support efficiency by combining a full-service IT helpdesk with mobile-friendly browser-based end user self-service. End users get a fast and easy way to find answers to their own technical questions, enter requests, track the progress of their issues, all while on the move. Meanwhile, your IT staff can invest their time in more challenging and higher priority issues. End users get a fast and easy way to find answers to their own technical questions, enter requests, track the progress of their issues, all while on the move.

Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket. Agents save a ton of time. Integrations include Shopify, Shopify Plus, Magento, WooCommerce, AirCall, Smile, ReCharge and more. Manage all your support channels from one place. Customers can contact you via chat, email, facebook, instagram, phone & SMS and you can respond to them from a single, beautiful dashboard. Boost productivity with automation. Automatically collect visitor emails, set reply-time expectations, qualify visitors and do skill based routing. Flexible reporting platform. Beautiful UI for team productivity, impact on revenues & satisfaction.

Technology plays a vital part in any organization’s success and at the heart of any reliable and effective IT environment is the help desk. In addition to supporting users’ daily IT issues, the helpdesk will also highlight recurring IT problems; enabling organizations to identify and fix the root cause and ensure a productive working environment. Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organize, manage, and answer the toughest support challenges. Its fully customizable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes. It supplies a wealth of management reports as well as provides a customer-friendly self-service portal, all the tools needed to help technicians deliver support effectively. Solutions database enables customers to search for an answer before they log an incident.

Unify and align the management applications across business functions between front end & back end. Widely used in the contact centre the unified agent desktop pulls data from multiple back end systems and makes it available in an unified view. This helps in faster resolution of issues, decision making and more first call resolutions with a significant reduction in AHT. With an integrated CRM and enterprise ticketing system, interactions can be raised and assigned to any department instantly. A collaborated operations management module which aligns the market survey, Debt collections, Sales automation & call centre helpdesk with an integrated ticketing system. It integrates data from multiple sources and provides trends and analysis. It provides comprehensive functionalities for creating reports. The business user can make sense of the data by creating dashboards. These dashboards can be of both real time and historical data which can be used for monitoring.

Splashtop SOS makes providing remote support simple. No need to waste time or money traveling to your user’s device, just remote into it and take control the second you’re needed. Diagnose and fix the issue fast, and leave your customers happy. Key Features and Benefits • Simplified work flow - Your user runs the SOS app (can be custom branded) on their computer or device, then gives you their 9-digit session code which you can use to start the session. • Top tools and features - All the tools needed for you to get the job done quickly. Share your screen for collaboration, transfer files between devices, chat with users, and more. • Support unlimited devices on-demand - All packages include support for unlimited devices on-demand. Just pay for the number of concurrent technicians per year. And no yearly price increase that have become the trend with other remote support products.

Vertask.com is a cloud-based ticketing system and helpdesk management tool. With our state of the art solutions, we help you resolve user request faster and stay organized. The full solution not only includes ticketing and task management, but it also includes a knowledge base, contract management, asset management, and more.

You can use your existing O365 Active Directory (AD) with SteadyPoint Helpdesk add-in. Add your users to the platform with minimal hassle. Your data is entirely hosted on SharePoint online in your Office 365 tenant, we keep none of it. Comprehensive in its tools for internal users, SteadyPoint Helpdesk app can also be utilized as a ticketing system by external users through Office 365 services. By using the Helpdesk portal from Office 365, or by submitting tickets through email which are then collected. From any device through our mobile responsive solution, which is optimized for better teamwork. Allowing you to close the feedback loop and better understand where weakness exists.

Intuitive Customer Support Software built to manage and automate customer service and support activities from a single hub. SympoQ transforms customer support from using separate email inboxes to a robust support customer support system that keeps customers informed and in control of their issues. It can be used as a back-end support ticket software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. Each arrived email message, whether a new message or an email reply is transparently stored into the ticket database. When used as a front-end helpdesk system, both customers and agents can access a dedicated portal with a custom designed layout, additional options, and data required to manage issues and tickets according to their roles and permissions.

Resolve your support tickets more efficiently with our simplified workflow. Assign staff, categories, priorities, and tags faster than any other helpdesk. Automate repetitive tasks. Find tickets with just one click. Help customers help themselves in your knowledge base. Leverage articles by inserting them directly into tickets or as a link. Integrate your knowledge base into your website and style it to match. Provide access to your knowledge base from any page on your site with the Snappy Widget. Provide customers with an elegant support access with seamless integration of our ticket widget into your website. Speed up response times by inserting pre-written content into support tickets with a few quick key presses. Add automation to handle tickets. Set up conditions to assign, tag, prioritize, and even reply instantly when a ticket is received.

SP IT Support is a simple yet effective Microsoft Teams / SharePoint helpdesk application that includes helpdesk, change management, IT Asset tracking, calendar, discussions and technical documents management. Unlike traditional standalone help desk applications, SP IT Support combines business process automation with a collaborative team experience. Self-service for users is driven through a MyIT portal available through MS Teams or SharePoint, makes it easy to submit tickets, and access a knowledge base, documents and training links. IT Staff can access the secure Staff Portal through Microsoft Teams or SharePoint. The portal provides a place to organize IT activities, communications and documents. An integrated Power BI Dashboard provides visibility to management.

everything HelpDesk is a simple web-based help desk solutions specially created for K-12 and local and state governments. Developed by GroupLink, a leading K-12 and government help desk, this robust help desk platform simplifies incident requests, increases productivity, and improves end-user satisfaction. everything HelpDesk provides a host of features that enable organizations to streamline and track issues, and report progress. These include email and calendar Integration, ZENworks and directory integration, asset discovery, mass ticket updates, multi-departmental service desk solution, iPhone and Android specialized interface, and more.

Convert your visitors to happy customers. Bring conversations to life through voice and video chats. Put a face to your business and a voice to your answers. Chat with web visitors in real-time. The easiest live chat app on the planet! Voice chat and video chat are browser-based. No installation is required. HelpDesk is Automatically integrated with our live chat tool to keep you on top of issues. Call Social Toolbars Increase social media traffic. Bring Twitter and Facebook into our live chat app. helpdesk Plugins One-click integrations with your favorite apps and plugins. Web Analytics Mobile App Take chats and manage tickets on the go using your mobile device. Take chats and manage tickets on the go using your mobile device. One-click integrations with your favorite apps and plugins. Increase social media traffic. Bring Twitter and Facebook into our live chat app.

Kaseya Business Management Solution (BMS) is the most feature-packed solution built specifically for Managed Service Providers (MSPs). Kaseya BMS supports the back-end requirements of MSPs so they can focus on selling and delivering services, instead of spending time on non-revenue generating tasks. The platform includes project management, time and expense tracking, finance and billing, inventory, service desk, and CRM. Easily create, manage and resolve all your service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster. About one third the price of competing solutions. Spend less time on billing and tracking time to create more opportunity to grow your business — resolve tickets 40 percent faster with VSA integration. Allow your technicians to work efficiently and seamlessly across tools, and access the right information when and where they need it.

Alcea HelpDesk gives organizations a competitive advantage by facilitating faster response times, increasing productivity, and ensuring that reported issues are being looked after. Alcea HelpDesk is an all-in-one tracking platform to give your organization the ability to provide faster response times, increase productivity, and ensure that reported issues are being looked after. Alcea HelpDesk workflow rules & rank feature can flag incidents or requests and prioritize issues. Managers can see the information required to assess productivity and manage resources. Customize the look of your system & collect information exactly the way you need it. All communications with your users are routed through the system, keeping submitters, assignees and other interested parties updated through email notifications. Managers and decision-makers can measure the status of an issue or project based on reports defined by you, all in real-time and completely web-based.

Sugester is a powerful and efficient helpdesk for your business. Stop losing customers due to long response times. Sugester helps you collect and sort through incoming messages, assign team members to deal with each question and monitor their resolution. Providing stellar customer support has never been so simple. Cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share how-to's, FAQs and solutions to common problems. Not every issue requires the involvement of your team. Publish help materials online to save money and provide a 24/7/365 support channel. A good helpdesk has to monitor customer communications across all channels. With Sugester no customer question will fall through the cracks again: everything is collected and presented to your team on a single, clean page.

Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise. Founded in 2002, Deskpro has enabled thousands of companies to streamline their customer service operations and improve response times, resulting in a better customer experience. Deskpro's helpdesk software includes email, live chat, phone, and social media ticketing alongside a self-service knowledge base. You can also use analytics and reporting tools that allow businesses to monitor performance and make data-driven decisions. Deskpro is designed to improve communication between businesses and end-users to deliver a superior customer service experience. Join thousands of companies who choose to transform their support, including Sony, Apple, Microsoft, Vodafone, Aon, Intel, P&G, Airbus, and more.

At its core, a help desk allows a business to respond to customers and offer quick, efficient support across multiple channels. These channels include a ticketing system, live chat, call logging and phone system integration, knowledge base articles, news items, and a place where customers can interact with each other as well as with the business. A help desk also ensures that all these channels are consolidated in one interface rather than scattered across multiple systems. This also means all that communication can be reported on and used to ensure that service levels are met and that customers are receiving the best service possible in the shortest amount of time. A ticketing system takes a customer’s email, converts it to a ticket, and then routes that ticket to an agent who can quickly answer a question or resolve an issue.

Anakage End User Support Automation platform for IT Service Desk provides multi pronged approach to reduce support tickets at source, proactive resolution of tickets before user notices it, maintain compliance and automate your high volume processes. With our Cobots we empower users to solve their machine and application related problems themselves. Our Cobots can be designed like intelligent agents. Agents can monitor endpoints, keep an eye and act proactively. They can deploy our Cobots on needed endpoints to solve issues even before user notices it. The complexity and size of systems are increasing. You can support greater number of users and environment compliance without needing more support agents.

ReplyDesk is a cloud-powered help desk that enables online retailers to improve customer service delivery by reducing the time it takes to resolve customer inquiries. ReplyDesk integrates with emails, social media accounts, webstores, and the world's leading selling channels to provide a unified inbox for all your customer communication. Automate email responses and customer inquiries using smart automation rules. Customer support agents can quickly insert automatic-suggested replies for common queries and inject email templates. Your agents can also mention other teammates and tag tickets for assistance and organization. ReplyDesk also automatically translates messages from customers into your choice of 140 languages so that you can efficiently serve multiple territories. Resolve customer issues in real-time and manage all disputes, returns, and refunds from all your webstores, marketplaces and selling channels.

The best and most comprehensive IT Help Desk running on SharePoint, Office 365, and Teams. Used by organizations around the world! Keep your staff focused on their jobs by resolving hardware and software issues quickly with minimum downtime. With the right tools and features, IT support teams become more efficient while improving service quality to employees and customers. Utilize the Office 365, Teams, & SharePoint platforms for detailed tracking of IT-related requests and efficient queue management. Resolve tickets quickly, reduce downtime, and increase end-user satisfaction. Lower your operational costs while keeping your staff productive and focused on their work. Users can use email, web, portals, bots, texting, and more to contact the help desk. Mark Reports & Dashboards that give both an immediate and historical view of Help Desk status. Asset Tracking, maintenance, upgrades, replacements, support.

Simplify your support with DeskUSS! The first aspect of any application is the dashboard. Deskuss's dashboard is sleek and simple, provides you with all the required information in regards to tickets so you're not wasting time looking for the feeds and also makes sure you're keeping track of any tickets assigned to you! Just like your company you can have multiple departments in Deskuss to cater to different needs. Deskuss offers you a simple yet feature-rich ticket management platform, with internal notes from your colleagues, live user tracking, canned replies, etc. Don't wanna use our subdomain? No problem, Deskuss allows you to point your own domain or subdomain to it and makes it live almost instantly. We also have a set of predefined themes to help you feel comfortable, You can also choose to set up your own SMTP provider to send mails from. Deskuss is a simple to use yet very powerful and feature-rich platform.

Gemini can provide a solution to any number of scenarios you have. With our unique project templates Gemini can adapt the user interface and speak your project's taxonomy. The workspace feature allows you to focus on the data that really matter. Gemini's Issue Tracking removes the need to micro-manage the processing of issues and communication around them. You control what information is captured, the workflow and notifications. Bugs are natural part of software development, Gemini Bug Tracking helps you track, manage and resolve them faster. Integrated Testing allows you to make sure that those bugs won't come back. SCRUM, Kanban or whatever agile methodology you use Gemini has it all. Powerful sprint progress reports allows you to make sure that you will not miss your due date and upset your customers. With Gemini your help desk function is fully integrated with the rest of your organization so that the management of problems is no longer a problem for you.

Treat every customer like your first. Resolve more cases, improve support efficiency, and maximize customer satisfaction. Centralize your multi-channel support on a single platform. Fully automate case creation, assignment, and resolution process. Make it easy for team members to collaborate seamlessly to ensure quick case resolution. Turn frequently asked questions into knowledge base accessible on self service portal to reduce case volume and help your team focus on solving more complex problems. Use Vtiger’s help desk insights to get real time visibility into your team’s performance and make data driven decisions. Visualize the most important metrics such as case resolution time, team workload, customer satisfaction ratings and more to quickly identify bottlenecks and respond to them faster. Schedule reports to convert raw data into actionable insights and find quick solutions to common help desk issues.

I'm OnCall is a cost-effective, secure online help desk software that allows organizations to offer remote support over the Internet to their customers. You can provide world-class Live-Chat support to your customers within minutes. I'm OnCall gives you private URLs for embedding into your website. Simply implement a Live-Chat button with the given URL on your website, your customers can then request to chat with an agent easily. Each agent can have up to 10 simultaneous chat sessions to deal with volumes at peak times. I'm OnCall lets you set up a temporary connection to your customer's computer without any pre-installed software. You can quickly and efficiently resolve your customers' technical and IT support issues by remotely controlling their computers. Plus, your agents can log in from anywhere in the world to support your customers, saving you time and travelling cost.

A blazingly fast neural engine for next-generation customer support and software development. Bringing the power of LLMs and analytics to rebuild your relationship with your customers. The auto route, collaborate, and triage to solve customer needs in real-time. Elevate your support team and deflect customer queries with modern AI. Connect development teams and their sprints to customer impact. Triage customer signals and get guidance on product enhancements. A shared view to build software and support customers as one. Live chat, support ticketing, and engineering issues on one platform. Personalize your experience with custom objects, views, and more. Extend your experience with APIs and webhooks. Build, test, deploy, and publish your own automation. Map your work, customers, and product data in one system. Modern stack that brings cloud-native scale for millions of users. Consumer grade and real-time experiences with text, audio, and video. Enterprise-grade security and compliance.

One of the nice features of SharePoint is that you can easily extend its functionality with third-party tools. Plumsail HelpDesk built on top of SharePoint and Office 365, so all power of these apps is included. If you still think if HelpDesk is a match for you, here is some nice facts about us. Concerned about updates? We are providing them as soon as updates of Office 365 and Sharepoint 2013/2016 is out. Small and medium companies will be interested in more affordable plans, while enterprise customers will be glad to use HelpDesk without limits. With the help of special web-widget for external sites. Customers don’t need to leave your site anymore as they can submit tickets through the ticket submission form. Customization is everything. You can customize triggers, tickets views, templates, forms, reports, statuses and the way your HelpDesk looks like.

Engage users like never before with outstanding user experiences in the most intuitive way possible with our multi-touch applications, augmented reality, and virtual reality technology. Happy employees lead to business success. Give them the care they need with SharePoint Helpdesk, a free-to-use internal ticketing system in Microsoft Teams for Office 365, and SharePoint Online Helpdesk solutions by Ignatiuz. SharePoint Online Helpdesk is designed to facilitate seamless communication between the employees and helpdesk agents. Along with creating support tickets, employees can track the status of all their tickets in one place. Easy reporting features give administrators complete insights into agent performance and helps in the decision-making process. SharePoint enables automated notifications to concerned users during ticket creation, resolution, and response management. It enables cross-functional team synchronization and collaboration for better productivity.

Support Center Solution. Manage your simplified and effective helpdesk. Helpdesk. Use the power of collaborative ticketing. Prioritize, categorize, and assign tickets to the right agents and leverage the power of your entire organization to deliver customer delight. Give your customers the support they need. Provide your customers with a fully responsive and flexible interface. Simple admin panel. Clean and easy to use admin panel where you can manage the tickets you receive. Responsive design. Service-Run is responsive, that means it looks well in phones, tablets and desktop computers. E-mail notification. Inform your customers with automatic e-mail notifications. Ticketing systems are a means to support and help you deal with any issues/incidents in your organization, managing the incidents from the moment they’re captured through to their resolution. By systematically capturing tickets and categorizing them correctly, a ticketing system allows for proper management of incidents

365Ticketing ticketing software optimizes the incident resolution process, according to the terms agreed with the partners (SLAs). After creating the ticket associated with the incident, it is automatically assigned to the responsible staff, who are notified by email. The duration of the intervention is monitored by the ticketing program and approved by the final beneficiary, based on which the invoice is issued to the client. The multitude of reports in the ticketing system gives you the opportunity to analyze the causes of incidents and reduce their rate. Improving the response time and productivity of your employees can be achieved through the reports and history contained in the SaaS ticketing application. The 365Ticketing ticketing system contributes to the increase of productivity, facilitating the fast answer and the resolution of the tickets according to the agreed contractual terms (SLAs).

Only essential support team features. Track customer requests like a boss: from contact forms, emails, orders, etc. Track all your customers email, Twitter or Facebook requests in one place efficiently and fast. All requests are converted in helpdesk tickets and goes to specified support team agent. Check features for downloading or cloud versions. The helpdesk solution will help you to manage tons of customer messages, and automatically assign them to correct department or support agent - all for reducing workload and improving customer experience. Open Source PHP HelpDesk make it available to control working process of your support agents, and as result, increase satisfaction of your customers. Coming soon: reply time reports. Ecommerce ready customer help desk ticketing system is the best solution to organize customer support service for your online or multivendor store, for small business or medium.

Manage your IT assets with our automatic network inventory tool and provide great support to your users with our Helpdesk software. Manage your customers as well as their service contracts and improve their satisfaction with our Helpdesk software. Provide to your team the IT helpdesk solution that leads them to easily meet your customers’ support expectations. The ideal solution to effectively identify, physically inventory with Barcode & RFID labels and manage your movable assets. For your (internal or external) customers, it is a responsive service. They ask their questions and they get a quick response. For the helpdesk software support team, it is a central, fast, and effective software, accessible from anywhere, anytime, on any device, handling customers’ requests.

500apps' Support.cc is an all-in-one helpdesk ticketing system that gives your clients faster and more helpful support. It aids in customer service, productivity, customer happiness, and time and money savings. In your customer support software, you may handle tickets and provide a knowledge base to take care of all of your customers' demands with minimal effort. For $14.99 per month, subscribers have access to 37+ apps.

SherpaDesk is an easy-to-use, all-in-one helpdesk software for professional services, with all the essential tools to help run your business, giving you the time to do what you do best: Provide world-class-support to your customers. SherpaDesk is the all-in-one automated solution that combines all the tools you need to run your business and team more effectively: Helpdesk ticketing, analytics, invoicing, project management, time tracking and easy billing. Though you might be an IT Rockstar, you won’t need an IT Superhero to set up your PSA. Our quick and easy installation gets you doing more of what you love and out of admin hell. Start with the IT Helpdesk team you have now, then easily (and affordably) add more agents as you grow. Save money by only paying for the agents you need...when you need them. SherpaDesk’s helpdesk support ticketing system makes receiving, routing, responding and reporting on your customer support tickets easy for you and your team.

The cloud help desk is basically already setup for you. Since your help desk software is online in the cloud, there’s no server procurement, setup, or maintenance. Just sign up and you are ready to go! Make your job even easier by using monitors, alerts, custom ticket attributes, and ticket rules. Get help desk reports with key information like updates on ticket and labor by organization. Help remote employees by starting a secure remote support session directly from your help desk tickets. Not always at your desk? No problem! The top-rated Spiceworks Help Desk Mobile App has the latest ticket updates and push notifications right on your phone or tablet.

Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees. The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time. Key Benefits: Grow revenue with lower costs. Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate from tier-0 to tier-1 support with ease. Increase employee engagement. Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that require higher-level thinking. Improve customer satisfaction. Customers have a lot of questions. Give your customers the experience they deserve with instant answers to their FAQs 24/7.