Audience
Companies that need an advanced Help Desk platform
About SimplyDesk
Manage your IT assets with our automatic network inventory tool and provide great support to your users with our Helpdesk software. Manage your customers as well as their service contracts and improve their satisfaction with our Helpdesk software. Provide to your team the IT helpdesk solution that leads them to easily meet your customers’ support expectations. The ideal solution to effectively identify, physically inventory with Barcode & RFID labels and manage your movable assets. For your (internal or external) customers, it is a responsive service. They ask their questions and they get a quick response. For the helpdesk software support team, it is a central, fast, and effective software, accessible from anywhere, anytime, on any device, handling customers’ requests.
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Integrations
No integrations listed.
Company Information
SimplyDesk
Founded: 1994
France
www.simplydesk.com
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
SimplyDesk Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Live Chat
Not Supported
