Audience
Time Tracking software for anyone
About Spiceworks IT Help Desk
The cloud help desk is basically already setup for you. Since your help desk software is online in the cloud, there’s no server procurement, setup, or maintenance. Just sign up and you are ready to go! Make your job even easier by using monitors, alerts, custom ticket attributes, and ticket rules. Get help desk reports with key information like updates on ticket and labor by organization. Help remote employees by starting a secure remote support session directly from your help desk tickets. Not always at your desk? No problem! The top-rated Spiceworks Help Desk Mobile App has the latest ticket updates and push notifications right on your phone or tablet.
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LiveHelpNow
• Software solutions to meet all of your customer support, contact center, lead generation, and help desk needs.
• All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email management, and VoIP call management, yet your team will receive one streamlined communication history.
• Tools/features include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more.
• Get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media and more.
• HIPAA, ADA and PCI compliant
• Quick, easy installation. No setup fees or contract.
• Free 30-day trial
• Free training and 24/7 Support
• #1 rated 7 years running as best live chat and SMS help desk platform
• #84 Inc. 500 fastest growing companies
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Pricing
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Integrations
Company Information
Spiceworks
Founded: 2006
United States
www.spiceworks.com
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
Spiceworks IT Help Desk Frequently Asked Questions
Q: What kinds of users and organization types does Spiceworks IT Help Desk work with?
Spiceworks IT Help Desk works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Spiceworks IT Help Desk support in their product?
Spiceworks IT Help Desk supports these languages: English.
Q: What kind of support options does Spiceworks IT Help Desk offer?
Spiceworks IT Help Desk offers support via phone support and online.
Q: What other applications or services does Spiceworks IT Help Desk integrate with?
Spiceworks IT Help Desk integrates with: EventSentry, Help Desk Migration, ManageEngine Endpoint Central, and Splashtop Autonomous Endpoint Management.
Q: What type of training does Spiceworks IT Help Desk provide?
Spiceworks IT Help Desk provides training in the form of documentation, live online, and webinars.
Q: Does Spiceworks IT Help Desk offer a free trial?
Yes, Spiceworks IT Help Desk offers a free trial.
Spiceworks IT Help Desk Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Incident Management
Not Supported
Multiple Brands / Products
Not Supported
Issue Tracking
Assignment Management
Supported
Dashboard
Supported
Issue Auditing
Supported
Issue Scheduling
Supported
Knowledge Base
Supported
Project Management
Supported
Scheduling
Supported
Task Management
Supported
Escalation Management
Not Supported
Recurring Issues
Not Supported
