Audience

Companies of all sizes searching for a powerful Help Desk platform

About Tier2 Tickets

Help end users to submit the perfect ticket every time, even when their device is offline. Save technician time diagnosing problems through verbose, real-time diagnostics from the exact time of the issue, including a slide show of the steps leading up to the issue before your user submits the ticket (fantastic for resolving intermittent and impossible-to-reproduce problems!), and close more sales with the optional physical, brandable Helpdesk Button, providing “help at the push of a button”.

Integrations

Ratings/Reviews

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Company Information

Tier2 Technologies
Founded: 2018
United States
tier2.tech

Videos and Screen Captures

Tier2 Tickets Screenshot 1
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Product Details

Platforms Supported
Cloud

Tier2 Tickets Frequently Asked Questions

Q: What kinds of users and organization types does Tier2 Tickets work with?
Q: What languages does Tier2 Tickets support in their product?

Tier2 Tickets Product Features

Help Desk

Live Chat Not Supported
Community Forums Not Supported
Self Service Portal Not Supported
Automated Routing Not Supported
Multiple Brands / Products Not Supported
Knowledge Base Not Supported
Incident Management Not Supported
Ticket Management Not Supported
Alerts / Escalation Not Supported
Known Issue Management Not Supported
Interaction Tracking Not Supported
Document Storage Not Supported
Multi-Channel Communication Not Supported
Service Level Agreement (SLA) Management Not Supported
Network Monitoring Not Supported
Customizable Branding Not Supported
IT Asset Management Not Supported
Real-time Chat Not Supported
Email Integration Not Supported