Audience
Companies of all sizes searching for a powerful Help Desk platform
About Tier2 Tickets
Help end users to submit the perfect ticket every time, even when their device is offline. Save technician time diagnosing problems through verbose, real-time diagnostics from the exact time of the issue, including a slide show of the steps leading up to the issue before your user submits the ticket (fantastic for resolving intermittent and impossible-to-reproduce problems!), and close more sales with the optional physical, brandable Helpdesk Button, providing “help at the push of a button”.
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The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
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Integrations
Company Information
Tier2 Technologies
Founded: 2018
United States
tier2.tech
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Product Details
Platforms Supported
Cloud