Audience
Organizational productivity suite for companies wanting to boost their customer engagement channel
About Sparrow
Unify and align the management applications across business functions between front end & back end. Widely used in the contact centre the unified agent desktop pulls data from multiple back end systems and makes it available in an unified view. This helps in faster resolution of issues, decision making and more first call resolutions with a significant reduction in AHT. With an integrated CRM and enterprise ticketing system, interactions can be raised and assigned to any department instantly. A collaborated operations management module which aligns the market survey, Debt collections, Sales automation & call centre helpdesk with an integrated ticketing system. It integrates data from multiple sources and provides trends and analysis. It provides comprehensive functionalities for creating reports. The business user can make sense of the data by creating dashboards. These dashboards can be of both real time and historical data which can be used for monitoring.
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Integrations
Company Information
Customer Experience Lab
Founded: 2016
India
www.cexlab.com/our-products/
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Product Details
Platforms Supported
Cloud
Training
Videos
Support
Online
Sparrow Frequently Asked Questions
Sparrow Product Features
Conversational AI
Code-free Development
Contextual Guidance
Intent Recognition
Multi-Languages
Pre-configured Bot
Sentiment Analysis
Speech Recognition
Speech Synthesis
For Developers
Omni-Channel
On-Screen Chats
Reusable Components
Virtual Assistant
Help Desk
Live Chat
Multi-Channel Communication
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
