Audience
Organizational productivity suite for companies wanting to boost their customer engagement channel
About Sparrow
Unify and align the management applications across business functions between front end & back end. Widely used in the contact centre the unified agent desktop pulls data from multiple back end systems and makes it available in an unified view. This helps in faster resolution of issues, decision making and more first call resolutions with a significant reduction in AHT. With an integrated CRM and enterprise ticketing system, interactions can be raised and assigned to any department instantly. A collaborated operations management module which aligns the market survey, Debt collections, Sales automation & call centre helpdesk with an integrated ticketing system. It integrates data from multiple sources and provides trends and analysis. It provides comprehensive functionalities for creating reports. The business user can make sense of the data by creating dashboards. These dashboards can be of both real time and historical data which can be used for monitoring.
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Integrations
Company Information
Customer Experience Lab
Founded: 2016
India
www.cexlab.com/our-products/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Videos
Support
Online
Sparrow Frequently Asked Questions
Sparrow Product Features
Conversational AI
Code-free Development
Supported
Contextual Guidance
Supported
Intent Recognition
Supported
Multi-Languages
Supported
Pre-configured Bot
Supported
Sentiment Analysis
Supported
Speech Recognition
Supported
Speech Synthesis
Supported
For Developers
Not Supported
Omni-Channel
Not Supported
On-Screen Chats
Not Supported
Reusable Components
Not Supported
Virtual Assistant
Not Supported
Help Desk
Live Chat
Supported
Multi-Channel Communication
Supported
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
Email Integration
Not Supported
IT Asset Management
Not Supported
Incident Management
Not Supported
Interaction Tracking
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Ticket Management
Not Supported
