Audience
Organizations that want an effective help desk and tracking solution
About Alcea HelpDesk
Alcea HelpDesk gives organizations a competitive advantage by facilitating faster response times, increasing productivity, and ensuring that reported issues are being looked after. Alcea HelpDesk is an all-in-one tracking platform to give your organization the ability to provide faster response times, increase productivity, and ensure that reported issues are being looked after. Alcea HelpDesk workflow rules & rank feature can flag incidents or requests and prioritize issues. Managers can see the information required to assess productivity and manage resources. Customize the look of your system & collect information exactly the way you need it. All communications with your users are routed through the system, keeping submitters, assignees and other interested parties updated through email notifications. Managers and decision-makers can measure the status of an issue or project based on reports defined by you, all in real-time and completely web-based.
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Pricing
Starting Price:
$20.00/month/user
Integrations
No integrations listed.
Company Information
Alcea Tracking Solutions
Founded: 1997
Canada
alceatech.com/helpdesk/
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Product Details
Platforms Supported
Cloud
Mac
Windows
Android
iPhone
iPad
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
Alcea HelpDesk Frequently Asked Questions
Alcea HelpDesk Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
Self Service Portal
Not Supported
