Alternatives to ReadyCall
Compare ReadyCall alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to ReadyCall in 2026. Compare features, ratings, user reviews, pricing, and more from ReadyCall competitors and alternatives in order to make an informed decision for your business.
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1
CallTools
CallTools
Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. Effortlessly manage data targeting and caller ID strategies to optimize connection rates and improve outcomes. Empower your team with a user-friendly interface designed to simplify complex tasks while delivering consistent results. -
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uContact
net2phone
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow DesignerStarting Price: $59.99/month/user -
3
Qubicles
Qubicles
We possess all the features needed to run an enterprise contact center or a 5-agent work-at-home business. Our patent-pending blockchain-based solution includes on-demand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also come standard. All the features needed to run your contact center, at an affordable price. Agents earn passive income in the form of Qubicle (QBE) crypto tokens by exceeding performance goals. Our built-in university offers candidates to support, service, and sales training to help them qualify for open positions. Includes an easy-to-use cloud contact center software for inbound, outbound and blended operations of all sizes.Starting Price: $0.02 -
4
TrackDrive
TrackDrive
Trackdrive powers inbound and outbound conversations with your leads. Communicate using Telephone Calls, SMS, Emails, Integrations, and more. Powerful call analytics provide insight into conversions from online and offline sources. Measure call conversions from online and offline marketing campaigns. Track traffic sources, URL keywords, and custom tokens. Automatically schedule contact with leads. Convert leads to calls by sending SMS, emails, and placing outbound calls. Configure Call Center Agents to handle your inbound and outbound calls with consumers all from within TrackDrive. Automatically forward calls to buyers that earn you the most. Allow your buyers to compete for your calls using Real Time Bidding to increase their flow of calls. Trackdrive integrates with many third party systems. Connect your account to Zoho CRM, AWS S3, Cake, Google Adwords, HasOffers, Infusionsoft and more. -
5
Call Center Studio
Call Center Studio
Elevate your customer service with AI powered contact center software. Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team. The software often includes predictive, preview, and progressive dialing for outbound calls to help agents efficiently reach out to customers. Call Center Studio offers real-time monitoring and analytics to help managers track performance in one screen. If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you! Meet our user-friendly product! 💰 Pay-as-you-go ✔️ No hardware. No software. No maintenance 👨💻 Easy to use 🔗Smooth integration -
6
Q-Suite
Indosoft
Welcome to Indosoft Inc, a premier contact center technology solutions provider and developer of Q-Suite, a robust, feature-rich, scalable call center software ACD for Asterisk. Indosoft provides complete computer telephony know-how and turn-key installations for setting up inbound, outbound, and virtual call centers. Indosoft's call center software ACD is also available for license to vertical applications. Q-Suite is designed for multi-tenant deployment and comes with a full-feature ACD and an efficient predictive dialer. The call center software ACD allows easy integration of chat and e-mail. There are a number of powerful tools within the call center software, including tools to customize the web interface for Agents, develop and deploy powerful scripts within the Agent screens and build and manage sophisticated call routing and IVR for your contact center. The ACD with skills-based routing and queue prioritization, as well as the powerful IVR builder. -
7
Mindcat Desk
Mindcat Technology Consultants FZE
Mindcat Desk is a cloud-based help desk and service desk application for Gulf support teams. Requests received by email, phone or a customer portal become tracked tickets with reference numbers, assigned owners, priorities, status updates and service-level deadlines. Teams can configure response and resolution targets around their workdays, hours and local calendars, and use queues, escalations, saved replies and reports to manage service commitments. Customers can follow requests through a portal and search a help centre in Arabic and English. The agent interface supports English and partial Arabic, with right-to-left layout. Hosting options include vendor-managed environments in the UAE or Saudi Arabia and deployment in a customer's cloud or data centre. The product is aimed at IT service desks, MSPs and other organizations handling support requests under response-time commitments.Starting Price: AED/SAR 99/user/month -
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Luron AI
Luron AI
Luron AI is a premium conversational AI platform for enterprise customer operations, built to handle inbound and outbound calls, chat, and SMS with human-like conversations, real-time context, and 24/7 availability. Its Voice AI platform replaces outdated IVR systems with intelligent voice automation that customers actually want to talk to, handling unlimited concurrent calls with natural, empathetic dialogue, real-time transcription, speaker diarization, searchable call logs, sentiment analysis, and seamless human handoff when live support is needed. Luron connects with CRMs, ticketing systems, payment gateways, telephony infrastructure, and 100+ enterprise systems, including Salesforce, HubSpot, Zendesk, and ServiceNow, so agents can sync data in real time and work with the current customer context. For digital channels, Luron’s Chat AI deploys across websites, mobile apps, WhatsApp, Messenger, and more, understanding intent, handling follow-ups and context switches, etc.Starting Price: $0.08 per minute -
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Intermedia Contact Center
Intermedia
Intelligently route calls to the right employee and provide self-service options to customers. Let employees work remotely while giving managers visibility into productivity with the cloud platform. Easily manage every way customers want to talk to you through voice, chat, SMS, and email. Drive more productivity and better customer experiences with Contact Center integrated in Unite. Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff. Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more. Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues. Go beyond inbound, with proactive outreach. Enhance audience engagement with multi-channel outreach capabilities. Seamlessly access advanced call handling in Unite to manage customers and get back to collaborating with peers when done. -
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Mindcat Inbox
Mindcat Technology Consultants FZE
Mindcat Inbox is a hosted WhatsApp CRM for real estate brokerages that brings company-number conversations, website chat and property enquiries into a shared workspace. Agents can be assigned to leads, while managers review ownership, reply activity and response times. Lead records can include listing source, area, budget, reference and fields for Trakheesi permits, Madmoun QR checks or Saudi REGA ad licences. Teams can use saved replies, labels, follow-ups, approved WhatsApp broadcast templates and webhooks. The browser-based inbox supports English and a partly translated Arabic interface with right-to-left layout. The service is offered on shared UAE hosting, a separate hosted copy in the UAE or Saudi Arabia, or a customer’s own cloud or servers. Slack alerts and Salesforce lead sync are connected or configured during setup; direct portal feeds are custom setup for larger teams.Starting Price: $24/user/month -
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Mindcat Maintain
Mindcat Technology Consultants FZE
Mindcat Maintain is a cloud-based computerized maintenance management system (CMMS) for facilities managers, property managers and building operators in the Gulf. It organizes tenant and staff requests, work orders, assets and preventive-maintenance schedules. Supervisors assign jobs by building, location, priority and team. Technicians use a phone-accessible interface to update job status, complete checklists, record equipment readings and maintain work histories. The system tracks equipment such as chillers, lifts, pumps and generators, and schedules recurring work. Managers can review work-order calendars and export records to CSV. Requesters can submit maintenance jobs, and WhatsApp Business can be connected during setup. The interface supports English and Arabic, including right-to-left Arabic screens. Mindcat offers setup and hosting in the UAE or Saudi Arabia, or deployment in a customer's own cloud or servers.Starting Price: AED/SAR 149/technician/mo -
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Convarza AI
Pronnel Technology
Convarza AI is a cloud CRM for managing customer conversations across chat, email, and business calls. Teams can manage leads and contacts, review conversation histories, and assign conversations. Features include AI voice agents and chatbots, call flows, shared inboxes, workflow automation, campaigns, and staff follow-up. Agents can use a knowledge base, transfer conversations to a team member, and book appointments. Channels include WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, LINE, SMS, email, and web chat; voice connections can use Twilio, Maqsam, or SIP. Teams can configure channels and calling workflows, connect interactions with contact records and tasks, and automate outreach in the same workspace. It is designed for sales, customer-service, and other customer-facing teams that need to organize multichannel interactions, qualify leads, and schedule appointments.Starting Price: $39/month/user -
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VICIhost
VICIhost
VICIhost offers Inbound ACD, outbound predictive dialing, inbound email handling, web-configurable IVRs, skills-based agent routing, voicemail boxes, full call recording, PBX functionality and much more. High-level data encryption is available from your agents’ web browsers all the way to the database back-end where your data is stored in our secure SSAE-16 certified hosting facilities. We use NIST-approved, strong encryption algorithms to safeguard your data. You can also send your customers to a secure IVR to collect sensitive information like credit card numbers to shield that. You get your own physical servers in one of our hosting facilities. We have hundreds of servers in our private hosted clusters that we maintain just for our hosted call center services. We only use Tier-3 datacenters with multiple internet backbone connections and redundant power solutions, so you know your service is going to work. -
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Voxbay
Voxbay
Voxbay is an AI-powered, cloud telephony and unified communications platform designed for businesses of all sizes. It delivers a comprehensive contact-center solution featuring multilevel IVR, predictive dialer, virtual numbers, call masking, conferencing, live call monitoring and transfer, call recording, lead and ticket management, SMS/WhatsApp messaging, and AI-driven call routing. It seamlessly integrates with CRM systems such as Zoho, automatically logging interactions, and supports global virtual numbers from over 65 countries. It provides real-time agent dashboards, performance tracking, automated notifications, and social media connectors. With 99.9 % uptime, robust security, and scalable deployment, Voxbay streamlines inbound and outbound communication, optimizes workflows, and enhances customer engagement through centralized control and intelligent analytics.Starting Price: Free -
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StoreChart
Comfortly Ergonomics
StoreChart is a cloud-based ecommerce operations platform for online retailers and small businesses that need to manage multiple sales stores from one account. It consolidates orders, customer records, inventory quantities and stock value, and calculates profit per order using product, shipping and payment costs. The platform also provides customer and lead management, team tasks, a shared WhatsApp Business inbox, message templates and automations, and an AI customer-service agent for website chat and WhatsApp. Users can connect WooCommerce and Shopify stores, import data from CSV files, and send orders or leads from other systems through inbound webhooks or Make.com. The interface is available in Hebrew with right-to-left layout and in English. StoreChart is delivered as a web service; inventory is managed within StoreChart rather than synchronized back to connected storefronts.Starting Price: $49/month -
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Cloudphoney
ITECHDOMAIN.COM
An excellent and differentiated Customer Experience can transform Customer Loyalty to Customer Advocacy, for which it is important to deliver a clutter-free and Omni Channel experience each time your customers reach-out to you. With Cloudphoney we offer multichannel Customer Interaction Solution both on cloud and On-Premises that understands the dynamics of customer expectations and what it takes to keep the latter happily engaged. Cloudphoney our contact centre solutions address your specific needs throughout the customer lifecycle right from lead nurturing to customer retention. Cloudphoney help improve your time-to-market and customer stickiness with our solution-rich offerings which include Call Queue Management, Automatic Call Distributor (ACD), Outbound Dialer, Call Back Requests, and Call Analytics; among other features. These features enable superior IVR self-service while reducing discords in agent-assisted conversations. -
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Streams.AI by PanTerra Networks
PanTerra Networks
Streams.AI by PanTerra Networks is an all-in-one UCaaS and VoIP cloud phone system that combines business voice, video meetings, messaging, SMS, fax, and secure file sharing in a single platform. Built for productivity and growth, Streams.AI delivers features such as an intelligent receptionist, real-time transcription, analytics, and agent assist to improve team efficiency and customer engagement. As a full contact center software solution, it offers skills-based routing, queue management, and live monitoring to optimize call handling. With HIPAA and SOC 2 compliance, 99.999% uptime, and end-to-end encryption, Streams.AI ensures enterprise-grade security and reliability. It integrates seamlessly with Microsoft Teams, Google Workspace, Salesforce, and more, while flexible pricing and white-glove onboarding make deployment fast and cost-effective. Backed by 20+ years of innovation and 24/7 US-based support, Streams.AI is a trusted, future-ready communications platform for any business.Starting Price: $24.95 per user/month -
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Nectar Desk
Nectar Desk
Nectar Desk is one of the most affordable and complete SaaS solution for handling inbound and outbound calls with reporting and analytics. We deliver a comprehensive call center software that can be setup in minutes from buying a number to customizing your agents and more. Basic call center software functions are available in Nectar Desk as well as advanced features. Checkout full agent’s performance metrics that include answering time, agent availability, call recording, listen live along with customized reporting and alerts. With Nectar Desk, you get a chance to control all your omnichannel interactions on-the-fly. Our call center software allows integrating SMS, ticketing, chat, email texts, and other communications in a whim. You can now assess the performance of your agents, including the virtual reps in real-time. Get to monitor and analyze their interactions with leads and step up when they need assistance.Starting Price: $50 per user per month -
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QueueMetrics
Loway
QueueMetrics monitoring software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards. It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options and integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool. Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode. More metrics and reports coming out for free every year! QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros. -
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AuguTech
AuguTech
AuguTech is a cloud-based predictive dialer platform ideal for small to mid-sized businesses from all industries. AuguTech key featurs include inbound and outbound calling, call recording, automatic dialing, and performance analytics. Automatic and instant, AuguTech features the capability of delivering 60 calls per hour per agent and it can support up to 40 stations at once. AuguTech also allows users to set customized outbound caller Ids and dial with custom time zone restrictions. -
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Plura
Plura
Plura is an AI-first omnichannel conversational automation platform that lets businesses design, deploy, and scale intelligent voice, SMS/RCS, and web chat agents that handle inbound and outbound customer interactions with context-aware, stateful memory, built-in compliance, and carrier-grade infrastructure so every conversation is personalized and continuity is maintained across channels. It includes a no-code drag-and-drop workflow builder for visual design of adaptive conversation flows, an AI predictive dialer for automated outreach, a Unified AI Inbox that consolidates and preserves full interaction history across calls, texts, and chats, and enterprise-grade compliance and security features such as SOC 2, HIPAA, ISO certifications, real-time TCPA/DNC scrubbing, and audit trails to support regulated industries. Plura’s agents can automate tasks like lead qualification, appointment scheduling, reminders, support routing, surveys, follow-ups, and notifications. -
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First Contact SaaS
First Contact SAAS
First Contact provides powerful agent workflow and call scripting software that optimizes both your inbound and outbound call handling processes. This is based upon workflow and management information tailored to your unique business rules. We support preview and progressive dialling, call blending and full integration to your CRM Systems and contact center services. A powerful and intuitive Workflow-Based Scripting capability that enables an informed Customer conversation and in effect guided scripting software, whilst significantly reducing the cost of training and mitigating business process risk. Collect and report on the outcome of each contact so you can easily understand what is happening in your business. This provides you with the necessary integration with the rest of your business to improve your customers' experience. This means that you get the cloud based call scripting software solution with integration with your exisiting telephony and CRM. -
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With CXM call recording systems and software, you can record your phone calls quickly and easily — without breaking the bank. Comply with new policies and government regulations while improving customer experience and enhancing your bottom line. Automated call recording takes care of everything needed for compliance and training. In addition, Record-On-Demand allows a user to activate recording while on a live call at anytime for their own purposes and protection. Anything and everything. Inbound calls, outbound calls, or both — by agent, extension or group(s). You can also add CXM's Screen Recording module for audio AND video recording. You may not need or want to record or review all calls. CXM lets you access a percentage-based sample of calls recorded — by agent, extension or group(s).
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24
Microtalk
Microtalk Europe Limited
Microtalk provides cloud-based phone solutions that enable businesses to connect securely from anywhere. Its hosted voice platform is designed for everyone, from single users to call centers with 10,000+ agents. The Microtalk Cloud Phone System includes advanced features like IVR, call recording, ring groups, skills-based routing, and HD quality calling. For contact centers, Microtalk offers scalable VoIP trunks, toll-free and DID numbers, and a hosted predictive dialer. The company also delivers high-speed fibre internet with speeds up to 10Gb, alongside SMS services for mass campaigns, scheduling, and compliance. Trusted by over 10,000 customers across 15 countries, Microtalk combines cost efficiency, easy integration, and 24/7 support.Starting Price: $20/month -
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Mindcat Sign
Mindcat Technology Consultants FZE
Mindcat Sign is an electronic-signature service for property, HR and business teams working with agreements in the UAE and Saudi Arabia. Teams upload PDFs, prepare reusable templates, place signature and information fields, and send signing links to parties in a chosen order. Tenants, landlords, job candidates and customers can sign on a phone without installing an app or creating an account. The signing page supports Arabic, including right-to-left display, and English; sender screens are currently in English, with Arabic setup available. Completed documents can be downloaded as signed PDFs with an audit log of signer details and signing events. Teams can track document status and connect signing workflows to other systems through the API and webhooks. Hosting is available in the UAE, Saudi Arabia, or a customer's cloud or servers, depending on setup.Starting Price: AED 69/sender/month -
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SpitFire
OPC Marketing
Inbound & Outbound Call Center with Unlimited Lines. Fully Blended. User-Friendly. Cost-Effective. SpitFire Enterprise Predictive Dialer is a powerful software package that offers all the tools you need to launch blended inbound and outbound call center campaigns. This enterprise grade system has 6 dialer modes: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, Manual Dialer, and Click to Dial. Using a pre-loaded list of numbers, SEP quickly and automatically places outbound calls and connects the answered calls to available agents. SEP monitors the call center volume and time per call, intelligently adjusting its dial rate to minimize the time your agents spend waiting between conversations. -
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Callision
Callision
All of the tools they need, like voice, chat, file sharing, and CRM integration, are securely accessible through a web browser from any permitted location, no hardware or software installation necessary. Seamlessly scale your sales and support operations by adding virtual agents, with custom sales scripts, prequalification requirements, and knowledge base assistance. Callision’s browser-based cloud contact center suite allows your teams to get work done from wherever they are - no equipment necessary. Start reaching your customers in minutes, get started for free today. Automagically locate problematic interactions and send them to managers for review. Reduce staff expenses, close more deals per agent, increase customer satisfaction, and gain clear visibility of resource leaks. Set up phone numbers, voice menus, call queues, conference bridges, and call recording in three clicks or less. Manage multiple sales or support departments in one simple, live dashboard.Starting Price: $19.99 per month -
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Votelly
Votelly
Votelly is a cloud-based business VoIP phone system for sales, customer support and other teams that handle customer calls. It provides local, national and toll-free virtual numbers, cloud PBX call flows, IVR menus, business-hours routing, ring groups, call queues, voicemail and a shared inbox for calls, SMS and voicemail. Teams can use power and predictive dialers, call recording, live transcription, AI-generated call summaries, call analytics, wallboards and agent scorecards to manage inbound and outbound workflows. Native connections to CRM, helpdesk and chat products sync call records and related notes, while a REST API and signed webhooks support custom connections. Votelly runs in a browser and in desktop and mobile apps, with number availability in 118 countries; it is intended for businesses and contact-center teams seeking a hosted alternative to an on-premises phone system.Starting Price: $10/month/user billed annually -
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Juris Astra
Juris Technologies
Juris Astra is a complete call centre solution for inbound and outbound contact centre comprising of telephony automatic call distributor (ACD), interactive voice response (IVR), and dialler. It also does optional customer relationship management (CRM), sales force and marketing management, and case management, to handle sales leads, marketing campaigns, complaints, service requests, and customer service issues. Juris Astra is a seamlessly complete solution that provides you the capability to handle telephony, email, web chat, fax, and SMS interactions automatically. PABX is the infrastructure that handles telephony interfaces such as incoming lines from Telekom (ISDN PRI or CO Analog PSTN trunks), and extension lines to the agents/users. Some of the standard offerings of Juris Astra include callers privilege, Class of Service (CoS) to dial out, hardphones, softphones, VoIP, and SIP. -
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CallerDesk
CallerDesk
CallerDesk is a cloud-based communication and telephony solution that helps businesses automate and manage customer interactions through features such as IVR, call tracking, and CRM integration. It is designed to streamline both inbound and outbound communication, improving efficiency and the overall customer experience. CallerDesk falls under the cloud telephony software category, offering communication tools for businesses of various sizes. It is particularly useful for industries that handle high volumes of customer calls, such as customer support, sales, marketing, and service-based sectors. The platform is ideal for teams looking to automate repetitive tasks like call management, track customer engagement, and analyze communication data in real-time. Main Features of CallerDesk: IVR (Interactive Voice Response) System: Allows businesses to automate responses and efficiently route calls to the appropriate departments or agents. Call Automation: Streamlines both inbound -
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Sinch Contact Pro
Sinch
Sinch Contact Pro is an omnichannel cloud contact center solution designed to enhance customer service experiences. It supports various communication channels, including telephony, email, chat, video, SMS, and messaging apps like WhatsApp, Facebook Messenger, and Viber. The platform integrates seamlessly with CRM systems such as Salesforce, ServiceNow, and SAP, providing agents with a unified interface to manage customer interactions. Features include real-time monitoring, historical reporting, agent guidance, and outbound campaign management. Additionally, Sinch Contact Pro offers pre-integrated chatbot support through Sinch Chatlayer, enabling efficient handling of customer inquiries. Deployment options are flexible, with both cloud-based and on-premise solutions available, ensuring adaptability to various organizational needs. -
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Focus Contact Center
Focus Telecom
Focus Telecom offers a cloud-based platform that helps organize communication channels with clients and business owners in any business industry. Focus Telecom's platform is accessible from a web browser and it does not require any other special equipment. Focus Telecom also provides a full range of functions for any inbound and/or outbound call center, as it offers complex IVRs, call recordings, Custom Relation Management (CRM) integration, remote agent management, multichannel, among many others.Starting Price: $15.00/month/user -
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EVS7
Electronic Voice Services
Outbound and inbound cloud calling made affordable. Empowering sales teams and call centers with power dialer and telephone answering service software coming with friendly, human support. Take control of your inbound call center with complete all in one software with the flexibility to receive, transfer, and handle calls from anywhere. Agents can login from anywhere and immediately start handling calls with just a computer, USB headset, and internet connection. Managers can monitor results, update settings, and view reports. It’s vital that calls can be managed and handled in a timely fashion, and with Octopus, agents will have all the information they need on the screen to handle calls efficiently. Depending on the size of your business, your agents may field hundreds or thousands of calls every month.Starting Price: $89.00/month/user -
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Aavaz
Aavaz
Aavaz is a leading provider of contact center solutions. Aavaz provides a set of products and services to fit your calling and other customer touchpoint needs today with upgrade paths to your needs tomorrow. Aavaz power comes from it's flexibility, from an on-premise solution to a completely distributed workforce, from a single agent to 1000's of calls an hour. There is an Aavaz for you. Use Aavaz' smart, tracked outbound campaigns for Marketing, Sales, Surveys, Collections, Polls and more to give you the metrics you need to ensure results. Aavaz' flexible IVR's, queues, queue monitoring allow your customers to reach you like never before. Track every inbound call to and follow up with built-in tickets to ensure that no one gets ignored. Our team of experts have seen it all before and will guide you to success.Starting Price: $84.99 per month -
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InTheChat
InTheChat
InTheChat is a cloud-based digital marketing customer service platform built for the enterprise. Trusted by industry-leading brands including JPMorganChase, Mayo Clinic, and Universal Studios Florida, InTheChat makes it easy for companies to connect with customers via SMS, social media, live chat, email, instant messaging, and chatbots. It also features enterprise-level tools such as performance reports, secure authentication, text analytics, and skills-based routing. -
36
ConVox
Deepija Telecom
ConVox is a comprehensive call center software solution that caters to various communication needs. It offers features for both inbound and outbound calling, making it a versatile tool for call centers of all sizes. One of the standout features of ConVox is its predictive dialer, which helps call centers optimize their outbound calling operations by automatically dialing numbers and connecting agents to live calls, thereby increasing efficiency and productivity. In addition to traditional voice calls, ConVox also supports audio conferencing, allowing multiple participants to join a call simultaneously. This feature is particularly useful for virtual meetings or training sessions. Moreover, ConVox integrates WhatsApp messaging solution into its platform, enabling businesses to communicate with customers through this popular messaging app. This integration enhances customer engagement and provides an additional channel for customer support. -
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Castel Cloud
Castel Communications
Software as a Service (SaaS) or cloud-based call center solutions are a fundamental shift from premises-based systems—for the better. The Castel Call Center as a Service subscription-based business model relies on innovative technology to deliver seamless call center communications so agents can quickly and efficiently focus on their customer interactions. With our cloud-based solution, your business has the advantage of a state-of-the art call center that is scalable and reliable without the installation, management, maintenance and capital hardware or software expenditures of an on-premises platform. Castel consolidates all your inbound and outbound workflow processes and Castel applications into a single portal—accessed with a single link. -
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Syteg SSP
Syteg
Syteg SSP cloud call center offers an advanced software to increase customers’ satisfaction and reduce your business expenses. We have a wide range of services that can help any kind of business grow. Reasonable prices and flexible settings will enable you manage your call center efficiency, while successfully increasing business performance. You can consider the number of calls you make on a regular basis and choose the most appropriate pricing plan for your company. Inbound and Outbound Customer Service is a form of support provided to your client by telephone. Inbound call - it is a stage of the call center operation when customer calls in and operator attends to his needs: answers to his questions, provides him with required information etc. Outbound call – is a stage when call center operator calls to the customer in order to follow up on the progress of using their services, or notifies the client about some changes,innovations or policy updates. -
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Car Wars
Car Wars
The ultimate operating system for expertly handling calls and optimizing workflow with real-time performance analytics, information dips from CRM systems, caller history, text messaging, and live call coaching capabilities. Call Box helps your team better handle calls as they happen and access customer conversations all in one place. From the moment a call comes in and during the conversation, Sales and Service agents are equipped to expertly handle leads with relevant caller information from CRM or other contact management platforms, and caller history. Managers are equipped with tools to coach and assist agents during live calls and follow conversations with the hottest leads. Intelligently designed tools ensure your customers receive an optimal caller experience and seamless call flow on every interaction over the phone. This leads to desired call outcomes and stronger customer relationships. -
40
Botcadence
Botcadence
Botcadence is an AI customer engagement platform that enables businesses to build and deploy AI voice and chat agents for sales, marketing, customer support, and lead generation. It supports WhatsApp Business, website chat, and voice channels, including inbound and outbound calling. Businesses can automate lead capture, qualification, customer conversations, product and service inquiries, follow-ups, appointment scheduling, reminders, campaigns, and human handoffs. Voice agents can handle inbound calls, qualify callers, route conversations, conduct outbound campaigns, and perform automated follow-ups using multilingual AI voices. WhatsApp capabilities include business messaging, templates, campaigns, automated conversations, and lead engagement. Botcadence also provides conversation analytics, call history, campaign management, sentiment analysis, spam detection, retry and follow-up workflows, CRM/helpdesk integrations, and knowledge-based AI agents trained on business documentation.Starting Price: $0 -
41
VICIdial
Vicidial Group
VICIdial is an open-source Enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world. It has no per-user license fees and is completely free for anyone to use. VICIdial can allow agents to handle blended inbound and outbound calls, as well as the ability to do predictive and manual outbound list dialing. It can also handle inbound emails and website customer chat sessions, all within the same agent screen. There are over 2,000 features included, and it offers many flexible options for how to handle different customer interactions. There are also dozens of reporting options included to help you to manage your contact center.Starting Price: $0 -
42
iCallify
iCallify
iCallify is an intelligent, multi-tenant contact center software built to streamline business communications and enhance customer engagement through AI-powered automation. The platform supports inbound, outbound, and blended operations with features like predictive, power, preview, and auto dialers, IVR, voice broadcasting, WhatsApp integration, WhatsApp Business Calling, click-to-call, real-time dashboards, advanced call routing, and a Movable Dialer for flexible agent workflows. Designed for scalability, iCallify improves efficiency, boosts conversions, and delivers personalized experiences. It offers multi-channel communication, advanced reporting, supervisor controls (monitor, whisper, barge), Theme Customization for brand alignment, TCPA Compliance for secure outreach, and seamless CRM and third-party integrations.Starting Price: $10 /user/month -
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Ahlan Hamad
The Taken Seat
Ahlan Hamad is an HR and payroll platform for GCC employers, with SaaS and dedicated infrastructure options, including customer data centers. It brings employee records, payroll, leave and attendance, employee self-service, document management, social-insurance calculations, end-of-service benefits, commercial-license deadlines and nationalization-quota tracking into one system. Payroll follows local labor rules. It generates Wage Protection System (WPS) salary files for supported banks in Kuwait, the UAE, Qatar, Bahrain and Oman. In Saudi Arabia, it tracks Mudad filing deadlines and checks bank-issued wage files against payroll. Employees use its mobile web app to view payslips, request leave and access employment documents. Interfaces, reports and documents are available in Arabic and English with right-to-left support. Arabic content is written and reviewed by people, not machine-translated. Employers remain responsible for submitting files to banks and government authorities.Starting Price: 2.000 KWD/employee/month -
44
Rymiq AI
Savatarr Technologies Pvt Ltd
Rymiq AI is a hosted platform for building and operating AI agents across customer support, voice calling, sales, and business workflows. It provides voice agents for inbound and outbound calls, chat agents for website conversations, and automation agents that can connect with business systems. Teams can configure agents, set rules for what they may handle or when to escalate to a person, and review conversations and actions through monitoring and analytics features. The platform supports use cases such as answering routine customer questions, qualifying leads, handling appointment requests, and routing calls or chat conversations. It offers integrations with CRM, helpdesk, messaging, and enterprise software, along with a REST API and custom integration options. Rymiq AI is intended for organizations seeking to automate customer interactions and recurring operational tasks while retaining human review and escalation paths.Starting Price: $29/mo -
45
Oki-Toki
Oki-Toki
Oki-Toki Cloud Contact-Center is an all-in-one solution for contact centers of any size and industry, equipped with the entire arsenal a modern contact center needs to be in the top three leaders. The Cloud Contact-Center includes: - Launch of any inbound, outbound, or blended project in minimal time thanks to the Low-Code approach. - Ability to share agents between projects, teams, and companies. - Integration of Toll-free, local, and non-geographic SIP numbers. - Handling missed calls with a specialized Callback mode. - An employee motivation system with automatic calculation of bonuses and penalties. - Automated KPI tracking, integrated with speech analytics and evaluation sheets. - Dynamic conversation scripts that simplify the training of new employees, standardize responses, and automate triggers. - Performance analysis of each agent, team, and the entire contact center. Additional features available to extend the CC include: Chats, WFM, CRM, Dialer, voice broadcasts.Starting Price: $30/user/month -
46
CenturionCARES
CenturionCARES
Customer data collected by CARES is always passed along throughout the customer experience journey. No need for agents or customers to repeat themselves. CARES will reconnect a call directly to the agent who was assisting the caller when the call was disconnected, preserving the continuity and accuracy of the interaction. Identify segments of your customer base for priority routing to the front of the queue or to agents specifically trained to service VIP customers. Allow your customers to press or speak their way through your phone menu. CARES is tailored to the unique needs of your organization. Customers receive account-specific information while they wait in a queue, saving time while maintaining the personalized service experience. Gives callers the option to receive a call back from the next available agent rather than hold, allowing better use of their time without losing their place in line. -
47
Webex Contact Center
Cisco
Deliver the best customer experiences, every time. Drive better engagement between your business and customers with Webex Contact Center, our flexible, innovative cloud contact center solution. A rich experience for your customers, a profitable experience for you. Data-driven artificial intelligence capabilities help your agents deliver the most personalized customer experiences, every time. Drive deeper customer engagement that improves sales conversions, revenue, retention, customer satisfaction scores, and first contact resolution. Integrated collaboration tools let agents work together to improve the customer experience and optimize the outcomes from every interaction. Intelligently distribute calls across agents in multiple or remote sites with routing based on skills, capacity, load balance and agent availability. Sophisticated distribution of call queues, including overflow queues based on skill set, group cascading, and more. -
48
Zendesk Talk
Zendesk
Connect with customers on a call center solution built right into the Zendesk ticketing system. A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk. Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting, and full customer history.Starting Price: $19 per agent per month -
49
Callab AI
Callab AI
Callab AI is a voice‑automation platform that enables organizations to build, deploy, and manage human‑like AI voice agents for both inbound and outbound calls through a single, easy‑to‑integrate interface. These agents can reference internal knowledge bases, PDFs, websites, Google Docs, and more, during live or asynchronous conversations, seamlessly transfer calls between AI agents, departments, or live representatives based on context, and capture structured data such as names, budgets, and next steps directly from voice dialogues. Every interaction is fully recorded, transcribed, sentiment‑tagged, and centralized in a dashboard for post‑call analysis and action. Batch Calling allows the simultaneous launch of hundreds of personalized AI‑powered calls, while support for multiple Arabic dialects ensures nuanced, culturally appropriate conversations across the MENA region. Callab AI integrates with preferred CRMs and external systems, automating material workflows.Starting Price: $240 per month -
50
My Call Cloud
My Call Cloud
My Call Cloud provides robust, stable, and user-friendly hosted cloud Contact Center Solutions. My Call Cloud assists clients to effectively manage Inbound, Outbound and Blended calling with agents in-house or, remote. Cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without ringing) are just a few of the full-service suite options available to our Call Center Software Business Partners. Upgrade your contact center software expectations with My Call Cloud automated dialer technologies. With full campaign and list management, leads can be optimized to reduce call ratios, achieve sales and marketing goals and connect with customers real-time without delays. Built-in safeguards ensure compliancy with the Telephone Consumer Protection Act with multiple internal do-not-call lists supported. Best in class cloud call center software!Starting Price: $65.00/month/user
