CloudphoneyITECHDOMAIN.COM
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Related Products
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About
An excellent and differentiated Customer Experience can transform Customer Loyalty to Customer Advocacy, for which it is important to deliver a clutter-free and Omni Channel experience each time your customers reach-out to you. With Cloudphoney we offer multichannel Customer Interaction Solution both on cloud and On-Premises that understands the dynamics of customer expectations and what it takes to keep the latter happily engaged. Cloudphoney our contact centre solutions address your specific needs throughout the customer lifecycle right from lead nurturing to customer retention. Cloudphoney help improve your time-to-market and customer stickiness with our solution-rich offerings which include Call Queue Management, Automatic Call Distributor (ACD), Outbound Dialer, Call Back Requests, and Call Analytics; among other features. These features enable superior IVR self-service while reducing discords in agent-assisted conversations.
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About
ReadyCall is a cloud contact center and customer-service platform for businesses handling phone and digital conversations. It supports inbound and outbound calls, IVR menus, queues, skills-based routing, call recording, live monitoring and service reports. Customer records and ticketing tools help teams manage requests, notes and follow-up. Its shared inbox brings WhatsApp Business, website live chat, Instagram and Messenger conversations into agent workflows. Optional AI voice and chat agents can answer customer questions, assist with tasks such as appointment or order-status requests, and transfer conversations to staff. The Arabic, right-to-left interface is designed for Saudi businesses in sectors such as e-commerce, healthcare, education, real estate and services. The platform is accessed in a browser and offers a mobile app; Enterprise plans offer private-cloud deployment or deployment within a customer's infrastructure.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Businesses looking for a customer experience oriented contact center solution for their customer interaction needs
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Audience
Saudi and Gulf businesses that need an Arabic cloud call center, CRM and WhatsApp customer service: clinics, e-commerce, real estate, education and service companies.
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
SAR 39/user/month
Standalone CRM plans start at SAR 39 per user per month, with a three-user minimum; prices exclude 15% VAT. Call-center plans start at SAR 99 per user per month, also with a three-user minimum. Monthly subscriptions have no long-term commitment.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationITECHDOMAIN.COM
Founded: 2017
United Arab Emirates
www.itechdomain.com/contact-center-solution.php
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Company InformationReadyCall
Founded: 2025
Saudi Arabia
readycall.net
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Categories |
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Integrations
Facebook Messenger
Not Supported
Google Ads
Supported
Google Cloud Platform
Supported
Instagram
Not Supported
Microsoft 365
Supported
WhatsApp
Not Supported
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Integrations
Facebook Messenger
Supported
Google Ads
Not Supported
Google Cloud Platform
Not Supported
Instagram
Supported
Microsoft 365
Not Supported
WhatsApp
Supported
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