Audience

Businesses looking for a customer experience oriented contact center solution for their customer interaction needs

About Cloudphoney

An excellent and differentiated Customer Experience can transform Customer Loyalty to Customer Advocacy, for which it is important to deliver a clutter-free and Omni Channel experience each time your customers reach-out to you. With Cloudphoney we offer multichannel Customer Interaction Solution both on cloud and On-Premises that understands the dynamics of customer expectations and what it takes to keep the latter happily engaged. Cloudphoney our contact centre solutions address your specific needs throughout the customer lifecycle right from lead nurturing to customer retention. Cloudphoney help improve your time-to-market and customer stickiness with our solution-rich offerings which include Call Queue Management, Automatic Call Distributor (ACD), Outbound Dialer, Call Back Requests, and Call Analytics; among other features. These features enable superior IVR self-service while reducing discords in agent-assisted conversations.

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Integrations

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Ratings/Reviews

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Company Information

ITECHDOMAIN.COM
Founded: 2017
United Arab Emirates
www.itechdomain.com/contact-center-solution.php

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Product Details

Platforms Supported
Cloud
On-Premises
Training
Documentation
In Person
Support
Phone Support
24/7 Live Support
Online

Cloudphoney Frequently Asked Questions

Q: What kinds of users and organization types does Cloudphoney work with?
Q: What languages does Cloudphoney support in their product?
Q: What kind of support options does Cloudphoney offer?
Q: What other applications or services does Cloudphoney integrate with?
Q: What type of training does Cloudphoney provide?

Cloudphoney Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database