Audience

Businesses seeking a solution to turn their browser into a complete outbound call center

About Dialfire

Dialfire is a cloud-native telephony platform for inbound and outbound phone campaigns. It comes with an extremely fast predictive dialer, which allows for up to 3 times more contacts to be called within the same amount of time in comparison to manual dialing. In addition to its dialing speed, the extremely user-friendly solution offers workflow automation, extensive real-time reports, statistics and monitoring for full transparency and control, while APIs ensure a smooth integration with existing infrastructure.
Complete inbound or outbound campaigns can be set up within minutes, directly from the browser, without any installation and still allowing for full personalisation.
Dialfire is developed in Germany backed by over 25 years of experience in the call center industry. For more info check out

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Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Dialfire offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

cloud IT Services
Founded: 2010
Germany
www.dialfire.com

Videos and Screen Captures

Play Video Campaign Workflow Predictive Dialer Settings Campaign Agents Wallboard Dialfire Dashboard Inbound Wallboard Statistics
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

Dialfire Frequently Asked Questions

Q: What kinds of users and organization types does Dialfire work with?
Q: What languages does Dialfire support in their product?
Q: What kind of support options does Dialfire offer?
Q: What other applications or services does Dialfire integrate with?
Q: Does Dialfire have an API?
Q: What type of training does Dialfire provide?
Q: Does Dialfire offer a free trial?
Q: What pricing for support is available for Dialfire?
Q: What pricing for training is available for Dialfire?

Dialfire Product Features

Auto Dialer

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Predictive Dialer

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
Lead Capture Supported
Lead Management Supported
FCC Compliance Not Supported
FTC Compliance Not Supported

Dialfire Additional Categories

Dialfire Verified User Reviews

Write a Review
  • Ferry E.
    Projectmanager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best Call Center solution!"

    Posted 2023-06-27

    Pros: I can administer almost everything myself and rarely have to rely on support. And when I do, I get a solution very quickly. It is extremely fail-safe. I can connect and evaluate the data almost anywhere.

    Cons: For me, there really are no cons. Nothing you can't get solved quickly.

    Overall: I can administer almost everything myself and rarely have to rely on support. And when I do, I get a solution very quickly. It is extremely fail-safe. I can connect and evaluate the data almost anywhere.

    Read More...
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