Audience

Companies and teams seeking a solution to improve their call center operations

About ConVox

ConVox is a comprehensive call center software solution that caters to various communication needs. It offers features for both inbound and outbound calling, making it a versatile tool for call centers of all sizes. One of the standout features of ConVox is its predictive dialer, which helps call centers optimize their outbound calling operations by automatically dialing numbers and connecting agents to live calls, thereby increasing efficiency and productivity. In addition to traditional voice calls, ConVox also supports audio conferencing, allowing multiple participants to join a call simultaneously. This feature is particularly useful for virtual meetings or training sessions. Moreover, ConVox integrates WhatsApp messaging solution into its platform, enabling businesses to communicate with customers through this popular messaging app. This integration enhances customer engagement and provides an additional channel for customer support.

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Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Deepija Telecom
Founded: 2003
India
www.deepijatel.com

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ConVox Screenshot 1
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Product Details

Platforms Supported
Cloud
Support
Phone Support

ConVox Frequently Asked Questions

Q: What kinds of users and organization types does ConVox work with?
Q: What languages does ConVox support in their product?
Q: What kind of support options does ConVox offer?

ConVox Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
IVR / Voice Recognition
Predictive Dialer
Real-time Chat
Reporting/Analytics
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Queue Management
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