CallTools

CallTools

4.9 out of 5 stars
CallTools ReadyCall

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CallTools:

About

Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. Effortlessly manage data targeting and caller ID strategies to optimize connection rates and improve outcomes. Empower your team with a user-friendly interface designed to simplify complex tasks while delivering consistent results.
ReadyCall:

About

ReadyCall is a cloud contact center and customer-service platform for businesses handling phone and digital conversations. It supports inbound and outbound calls, IVR menus, queues, skills-based routing, call recording, live monitoring and service reports. Customer records and ticketing tools help teams manage requests, notes and follow-up. Its shared inbox brings WhatsApp Business, website live chat, Instagram and Messenger conversations into agent workflows. Optional AI voice and chat agents can answer customer questions, assist with tasks such as appointment or order-status requests, and transfer conversations to staff. The Arabic, right-to-left interface is designed for Saudi businesses in sectors such as e-commerce, healthcare, education, real estate and services. The platform is accessed in a browser and offers a mobile app; Enterprise plans offer private-cloud deployment or deployment within a customer's infrastructure.
CallTools:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ReadyCall:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
CallTools:

Audience

Businesses in any industry and of any size which require more than a couple of people to handle inbound and or outbound calls can significantly benefit from incorporating CallTools.
ReadyCall:

Audience

Saudi and Gulf businesses that need an Arabic cloud call center, CRM and WhatsApp customer service: clinics, e-commerce, real estate, education and service companies.
CallTools:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
ReadyCall:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
CallTools:

API

Offers API Supported
ReadyCall:

API

Offers API Supported
CallTools:

Screenshots and Videos

ReadyCall:

Screenshots and Videos

No images available
CallTools:

Pricing

Custom Pricing - Best Value in the Industry with Unlimited Inbound and Outbound Minutes
Free Version Not Supported
Free Trial Not Supported
ReadyCall:

Pricing

SAR 39/user/month
Standalone CRM plans start at SAR 39 per user per month, with a three-user minimum; prices exclude 15% VAT. Call-center plans start at SAR 99 per user per month, also with a three-user minimum. Monthly subscriptions have no long-term commitment.
Free Version Not Supported
Free Trial Not Supported
CallTools:

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.8 / 5
support 4.9 / 5
ReadyCall:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
CallTools:

Pros & Cons from Real Users

Pros

  • CallTools offers excellent customer service. David has been incredibly helpful in walking me through the system, explaining each feature in detail, and making sure I feel supported. The platform itself has powerful tools that can really elevate your workflow once you understand how to use them.
  • CallTools has everything: 1. Voice 2.SMS 3.Email 4. Dialer strategy. etc All of its features makes it really easy for any company to provide best customer service and be profitable too. its tough to find something like CallTools at this cost in the market.
  • The customer service and the dialer services perfect i will recommend to other people. I will also be using this service for my business long term
  • When calling in, they get someone to help you right away. And everyone that I have spoken too, has been amazing, kind and knowledgeable.
  • Ease of use

Cons

  • Calls and trainings cannot be recorded, which makes it difficult to review the steps later. I often find myself needing additional support to remember how to use certain features. It would be extremely helpful if CallTools added a section with video tutorials covering all the available features, so users can learn and revisit the material at their own pace.
  • I can just think and waiting of them having Phone apps as well making CallTools no. 1.
  • N/A.
  • I have had such a great experience so far, that i haven't found a negative thing about CallTools.
  • System doesn't do a great job of alerting us if our #s are spam.
CallTools:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
ReadyCall:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
CallTools:

Company Information

CallTools
Founded: 2014
United States
calltools.com/
ReadyCall:

Company Information

ReadyCall
Founded: 2025
Saudi Arabia
readycall.net
CallTools:

Alternatives

CallRail

CallRail

5.0 out of 5 stars
ReadyCall:

Alternatives

CallTools:
Convoso

Convoso

4.7 out of 5 stars
ReadyCall:
Q-Suite

Q-Suite

Indosoft
CallTools:
BatchDialer

BatchDialer

BatchService
ReadyCall:
CallTools:
CloudTalk

CloudTalk

4.7 out of 5 stars
ReadyCall:
CallTools:
Kixie PowerCall & SMS

Kixie PowerCall & SMS

Kixie
4.7 out of 5 stars
ReadyCall:
uContact

uContact

net2phone
5.0 out of 5 stars
CallTools:

Categories

Auto Dialer Supported
Business VoIP Supported
Call Center Supported
Call Monitoring Supported
CRM Supported
Inside Sales Supported
Parallel Dialers Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported
SMS Marketing Supported
Telemarketing Supported
Telephony Supported
ReadyCall:

Categories

Call Center Supported
CallTools:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Not Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Supported

Inside Sales Features

Auto-Dialing Supported
Call List Management Supported
Call Recording Supported
Campaign Management Supported
Dashboard Supported
Data Management Supported
Lead Capture Supported
Lead Distribution Supported
Lead Scoring Supported
Performance Management Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Not Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Not Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Telemarketing Features

Auto Dialer Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Call Scripting Supported
CRM Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Lead Distribution Supported
Outbound Call Center Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported
CallTools:

Integrations

Avaya Aura Supported
ClickFunnels Supported
DebtPayPro Supported
Goliath Supported
Google Maps Supported
HubSpot CRM Supported
HubSpot Marketing Hub Supported
Keap Supported
LeadsPedia Supported
Magento Supported
Microsoft Dynamics 365 Supported
NetSuite Supported
Plivo Supported
Podio Supported
REI BlackBook Supported
Salesforce Supported
Velocity Supported
WhatsApp Not Supported
Zoho CRM Supported
boberdoo Supported
ReadyCall:

Integrations

Avaya Aura Not Supported
ClickFunnels Not Supported
DebtPayPro Not Supported
Goliath Not Supported
Google Maps Not Supported
HubSpot CRM Not Supported
HubSpot Marketing Hub Not Supported
Keap Not Supported
LeadsPedia Not Supported
Magento Not Supported
Microsoft Dynamics 365 Not Supported
NetSuite Not Supported
Plivo Not Supported
Podio Not Supported
REI BlackBook Not Supported
Salesforce Not Supported
Velocity Not Supported
WhatsApp Supported
Zoho CRM Not Supported
boberdoo Not Supported
CallTools:
Claim CallTools and update features and information
Claim CallTools and update features and information
ReadyCall:
Claim ReadyCall and update features and information
Claim ReadyCall and update features and information