Audience
Businesses and teams that run inbound or outbound customer calls and support.
About Call Karma Contact Center
Call Karma Contact Center is Nectar Desk’s cloud contact center for organizations managing inbound and outbound customer service and sales interactions. It combines voice calling, SMS, live chat, email, WhatsApp, and social messaging in a browser-based workspace. Contact center tools include automatic call distribution, IVR, call queues, auto and power dialers, call recording, skills-based routing, ticketing, analytics, and workforce management. AI features include a voice assistant that automates calls and transfers conversations to agents, as well as call analysis and coaching tools. The platform integrates with CRM and other business applications, including HubSpot, Pipedrive, and Salesforce, and provides an API. Professional plans are priced per active agent, with custom Enterprise pricing. It is designed for organizations managing customer contact operations across multiple channels.
Other Popular Alternatives & Related Software
CallTools
Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. Effortlessly manage data targeting and caller ID strategies to optimize connection rates and improve outcomes. Empower your team with a user-friendly interface designed to simplify complex tasks while delivering consistent results.
Learn more
Call Center Studio
Elevate your customer service with AI powered contact center software.
Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team. The software often includes predictive, preview, and progressive dialing for outbound calls to help agents efficiently reach out to customers.
Call Center Studio offers real-time monitoring and analytics to help managers track performance in one screen.
If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you!
Meet our user-friendly product!
💰 Pay-as-you-go
✔️ No hardware. No software. No maintenance
👨💻 Easy to use
🔗Smooth integration
Learn more
CallShaper
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
Learn more
uContact
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution.
uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.
Our robust, full-featured platform includes:
• Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding
• Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR
• Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings
• Automation - Chat Bots, Form Creator, Workflow Designer
Learn more
Pricing
Starting Price:
$50/agent/month
Pricing Details:
The Professional plan costs $50 per active agent per month. Enterprise pricing is custom. Plans have no contracts or hidden fees and can be canceled anytime.
Company Information
Nectar Desk
Founded: 2015
Canada
callkarma.ai/products/contact-center
Videos and Screen Captures
Ticket-template list with search controls and a New Template button.
Other Useful Business Software
Paessler: Easy to Use With Enterprise Power. Free Trial
You shouldn't have to choose between a monitoring tool that's easy to use and one that's powerful enough for a complex environment. PRTG's low-code interface lets any admin build dashboards, set alerts and monitor devices without scripting, while custom sensors and full API access are there when your team needs deeper control. One platform, no compromise. Download a free 30-day trial now.
Product Details
Platforms Supported
Cloud
Training
Documentation
Videos
Support
Phone Support
24/7 Live Support
Online
