Audience
small, medium and large businesses
About VICIdial
VICIdial is an open-source Enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world. It has no per-user license fees and is completely free for anyone to use.
VICIdial can allow agents to handle blended inbound and outbound calls, as well as the ability to do predictive and manual outbound list dialing. It can also handle inbound emails and website customer chat sessions, all within the same agent screen. There are over 2,000 features included, and it offers many flexible options for how to handle different customer interactions. There are also dozens of reporting options included to help you to manage your contact center.
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Pricing
Starting Price:
$0
Pricing Details:
Software is free, consulting is hourly, hosting available month-to-month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Vicidial Group
Founded: 2007
United States
www.vicidial.com
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
VICIdial Frequently Asked Questions
VICIdial Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
Escalation Management
Not Supported
Predictive Dialer
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
FCC Compliance
Supported
FTC Compliance
Supported
Lead Capture
Supported
Lead Management
Supported
VICIdial Additional Categories
VICIdial Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"It has everything you need for a call center" Posted 2022-05-11
Pros: Free, Full-featured, Expandable, Customizable, works with any carrier, agents can be located anywhere with good Internet.
Cons: Agent screen needs a cosmetic update, but it works just fine.
Overall: Been using it for years in many different types of campaigns, but inbound and outbound. No complaints, it works great!
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