VICIdial

VICIdial

Vicidial Group
5.0 out of 5 stars
Trustane VICIdial

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Trustane:

About

Trustane provides managed VICIdial hosting for contact centers. It provisions VICIdial on virtual private servers or dedicated-core infrastructure in multiple regions, and can install and manage it on customer-supplied servers. Its browser-based portal shows call-center floors and server status, with agent and supervisor wallboards and alerts for waiting callers, high campaign drop rates, low lead counts and screens that stop reporting. The service includes security hardening, patching, monitoring, nightly off-server backups, recording compression and retention, reports, and lead loading through VICIdial's API. Customers connect their own SIP carrier; Trustane does not sell call minutes or charge per agent. Hosted servers are billed hourly with a monthly cap, while customer-supplied hardware has a flat management fee. It supports outbound, inbound and blended campaigns using VICIdial.
VICIdial:

About

VICIdial is an open-source Enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world. It has no per-user license fees and is completely free for anyone to use. VICIdial can allow agents to handle blended inbound and outbound calls, as well as the ability to do predictive and manual outbound list dialing. It can also handle inbound emails and website customer chat sessions, all within the same agent screen. There are over 2,000 features included, and it offers many flexible options for how to handle different customer interactions. There are also dozens of reporting options included to help you to manage your contact center.
Trustane:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
VICIdial:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Trustane:

Audience

Call centers that run VICIdial
VICIdial:

Audience

small, medium and large businesses
Trustane:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
VICIdial:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Trustane:

API

Offers API Not Supported
VICIdial:

API

Offers API Supported
Trustane:

Screenshots and Videos

No images available
VICIdial:

Screenshots and Videos

Trustane:

Pricing

$0.10/hr
VPS hosting starts at $0.10/hour, with a $70/month cap for Ashburn; dedicated servers start at $0.29/hour, capped at $210/month for New York 1. Customer-supplied hardware costs a flat $29/month management fee. Server charges draw from a prepaid balance by the hour and stop at the monthly cap; rates vary by location and server size. Customers connect their own carrier, and there is no per-agent license.
Free Version Not Supported
Free Trial Supported
VICIdial:

Pricing

$0
Software is free, consulting is hourly, hosting available month-to-month
Free Version Supported
Free Trial Supported
Trustane:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
VICIdial:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5
VICIdial:

Pros & Cons from Real Users

Pros

  • Free, Full-featured, Expandable, Customizable, works with any carrier, agents can be located anywhere with good Internet.

Cons

  • Agent screen needs a cosmetic update, but it works just fine.
Trustane:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported
VICIdial:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Trustane:

Company Information

Trustane
Founded: 2026
India
trustane.com
VICIdial:

Company Information

Vicidial Group
Founded: 2007
United States
www.vicidial.com
Trustane:

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Trustane:

Categories

Managed Hosting Supported
VICIdial:

Categories

Call Center Supported
Predictive Dialer Supported
VICIdial:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported
Trustane:

Integrations

Google Docs Not Supported
Insightly Not Supported
Klariqo Not Supported
Mailchimp Not Supported
Oreka TR Not Supported
Outdoo AI Not Supported
Phonexa Not Supported
Pipedrive Not Supported
Salesforce Not Supported
Taalk Not Supported
TeamSupport Not Supported
Trustane Not Supported
VICIdial Supported
VoiceOI Not Supported
Vtiger Help Desk Not Supported
Zendesk Not Supported
Zoho CRM Not Supported
astTECS Not Supported
nPathi Not Supported
VICIdial:

Integrations

Google Docs Supported
Insightly Supported
Klariqo Supported
Mailchimp Supported
Oreka TR Supported
Outdoo AI Supported
Phonexa Supported
Pipedrive Supported
Salesforce Supported
Taalk Supported
TeamSupport Supported
Trustane Supported
VICIdial Not Supported
VoiceOI Supported
Vtiger Help Desk Supported
Zendesk Supported
Zoho CRM Supported
astTECS Supported
nPathi Supported
Trustane:
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Claim Trustane and update features and information
VICIdial:
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