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Related Products
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Trustane:
About
Trustane provides managed VICIdial hosting for contact centers. It provisions VICIdial on virtual private servers or dedicated-core infrastructure in multiple regions, and can install and manage it on customer-supplied servers. Its browser-based portal shows call-center floors and server status, with agent and supervisor wallboards and alerts for waiting callers, high campaign drop rates, low lead counts and screens that stop reporting. The service includes security hardening, patching, monitoring, nightly off-server backups, recording compression and retention, reports, and lead loading through VICIdial's API. Customers connect their own SIP carrier; Trustane does not sell call minutes or charge per agent. Hosted servers are billed hourly with a monthly cap, while customer-supplied hardware has a flat management fee. It supports outbound, inbound and blended campaigns using VICIdial.
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VICIdial:
About
VICIdial is an open-source Enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world. It has no per-user license fees and is completely free for anyone to use.
VICIdial can allow agents to handle blended inbound and outbound calls, as well as the ability to do predictive and manual outbound list dialing. It can also handle inbound emails and website customer chat sessions, all within the same agent screen. There are over 2,000 features included, and it offers many flexible options for how to handle different customer interactions. There are also dozens of reporting options included to help you to manage your contact center.
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Trustane:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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VICIdial:
Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Trustane:
Audience
Call centers that run VICIdial
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VICIdial:
Audience
small, medium and large businesses
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Trustane:
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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VICIdial:
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Trustane:
API
Offers API
Not Supported
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VICIdial:
API
Offers API
Supported
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Trustane:
Screenshots and VideosNo images available
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VICIdial:
Screenshots and Videos |
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Trustane:
Pricing
$0.10/hr
VPS hosting starts at $0.10/hour, with a $70/month cap for Ashburn; dedicated servers start at $0.29/hour, capped at $210/month for New York 1. Customer-supplied hardware costs a flat $29/month management fee. Server charges draw from a prepaid balance by the hour and stop at the monthly cap; rates vary by location and server size. Customers connect their own carrier, and there is no per-agent license.
Free Version
Not Supported
Free Trial
Supported
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VICIdial:
Pricing
$0
Software is free, consulting is hourly, hosting available month-to-month
Free Version
Supported
Free Trial
Supported
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Trustane:
Reviews/
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VICIdial:
Reviews/
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VICIdial:
Pros & Cons from Real UsersPros
Cons
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Trustane:
Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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VICIdial:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Trustane:
Company InformationTrustane
Founded: 2026
India
trustane.com
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VICIdial:
Company InformationVicidial Group
Founded: 2007
United States
www.vicidial.com
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Trustane:
Alternatives |
VICIdial:
Alternatives |
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Trustane:
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VICIdial:
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Trustane:
Categories |
VICIdial:
Categories |
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VICIdial:
Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Predictive Dialer Features
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
FCC Compliance
Supported
FTC Compliance
Supported
Lead Capture
Supported
Lead Management
Supported
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Trustane:
Integrations
Google Docs
Not Supported
Insightly
Not Supported
Klariqo
Not Supported
Mailchimp
Not Supported
Oreka TR
Not Supported
Outdoo AI
Not Supported
Phonexa
Not Supported
Pipedrive
Not Supported
Salesforce
Not Supported
Taalk
Not Supported
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VICIdial:
Integrations
Google Docs
Supported
Insightly
Supported
Klariqo
Supported
Mailchimp
Supported
Oreka TR
Supported
Outdoo AI
Supported
Phonexa
Supported
Pipedrive
Supported
Salesforce
Supported
Taalk
Supported
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Trustane:
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VICIdial:
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