InMotion Hosting

Pros: Excellent prompt, reliable service and support. I have to submit 50 characters min so here they are.

Cons: No cons. I have to submit 50 characters so here they are.

Overall: I have leased dedicated servers for years. InMotion is the only company that remains integral and reliable. Other server companies let their servers die or become unusable due to poor support, security patching or lackluster configuration.

So far inMotion remains bulletproof - I have been here for years and this company deserves an appropriate review.

Pros: I can say the pros of this hosting company are extensive. I will list them below.

- Hosting is exactly as described, unlike many other companies.
- Customer Service is top of the line. Rarely do you have a bad experience
- Moving from one plan to another is never an issue
- No High Sales Pressure when signing up our upgrading/downgrading hostin
- cPanel is always and option, even on cheaper hosting
- Plenty of free plugins included in some plans to help beginners, especially on WordPress
- Competitive Pricing & for the price what you get is almost always worth it
- Has many options for self hosted or managed hosting
- on managed hosting still gives you freedom to do most things on your own on the backend. It is not closed down and you have to contact customer service
- Have servers all over and let you choose which ones you want to be hosted on

Cons: There are not many cons I can say about inMotion. The ONLY major con they had was when they updated their support to a ticket system a couple of years ago instead of the Chat option. That didn't last long as it was not popular and was a pain in the rear. Now the system they have implemented is one of the best I have used.

Cons listed

- Backend AMP where your stuff is is very slow sometimes. Nothing like their hosting which is quick as a cat.
- They have moved some stuff included with the old VPS plans to the premier support services. But overall still get much more with their managed VPS than at other sites.

Overall: I can tell you I have been developing WordPress sites for 20 years and this is overall one of the top hosting companies I have used. Especially for the money.

I have used hosting companies all over and I always end up coming back. I even moved my main sites away from inMotion for a couple of years for a deal I couldn't refuse on a site respectable site. I didn't get what I was told and I did my homework. I ended up breaking the two year introductory offer and brought all my sites back to inMotion and have not left since. I was totally lied to about iNodes and other things and my website was constantly going down and they were trying to force me to upgrade. I told them no, I was under contract and was promised this and they didn't deliver. So I broke it. Came back here.

Another site I was running WordPress on I tried to move it to inMotion and it was almost impossible. I was on their WordPress hosting and I didn't have control of my own files. They were melded into their software and it took a huge amount of trouble to move away from that site. That is not the case here. You still have full control of your files and that is a breath of fresh air.

Are there quirks, sure, all hosting companies have them. But for the most part they are not even inconveniences. Just annoyances that you get used to. If you have a problem at inMotion you get on Chat and it is resolved in minutes usually.

Customer Support is not just a call center or untrained people that direct traffic. You actually get the same people over and over and build relationships with them. They are all knowledgeable and willing to help. Sure, some more than others, but you have that with all companies. Most will go the extra mile and if you need help out of their scope of what they are "supposed" to do, they will send you links to the articles and give you pointers and stay on with you on Chat to be sure you get it fixed. The don't just email you a few links and throw you to the wolves. That means a lot.

I would recommend this product to anyone and not feel any doubt about it.

Pros: The individuals I’ve worked with at IM have all been straightforward, honest, patient, friendly and always willing to help.

Cons: At this time I do not have any negative thoughts.

Overall: I spent a long time with GoDaddy and with every passing year I became less and less impressed. I knew I needed to make a change for hosting, domain, etc. I honestly didn’t have much knowledge of InMotion but once I reached out I was immediately impressed. As someone who isn’t overly tech savvy, the folks I worked with at IM were always patient and friendly. They had no problem explaining things to me and the overall cost was very reasonable.

Pros: InMotion's customer service is the reason I continue to have them host my websites, even though other hosting services are cheaper. I've contacted their team many times over the years through the online chat, and no matter who I work with, my issues are resolved. Because I'm a little techie-challenged, this is very important to me!

Cons: The only con is the price of my domain names. But it's so convenient to keep them all in one place :)

Overall: I've had an overall positive experience with InMotion Hosting over my many years. I recommend it often to others who value good customer service.

Pros: I've been with them for 2 years now, and they have great support and crisis support, and they update the systems without me asking or complaining.

Cons: Takes time to set up new servers, but other than this they are awesome.

Overall: Great for reliable and provide support when needed, always available and you can seek their advice any time.

Pros: The Sales team has been very helpful with planning a multi-server dedicated infrastructure environment. They were willing to discuss custom server configurations, networking, private VLANs, and Proxmox requirements rather than simply recommending a standard package. Support has also been responsive and willing to escalate networking issues to their NetOps team when needed. The ability to work directly with a technical team on dedicated-server networking has been particularly valuable.

Cons: Some networking details, particularly around the Back-LAN/VLAN configuration, were not immediately clear and required communication between Support. It would be helpful if the private network addressing, VLAN details, and persistent configuration requirements were documented more clearly when the service is initially provisioned.

Overall: I've had a very positive experience with InMotion Hosting so far, particularly with their Sales and Support teams. I'm using their dedicated servers as part of a multi-server infrastructure project involving Proxmox and private networking, so my requirements are more involved than a typical hosting setup.

The Sales team was helpful during the planning process and took the time to discuss server specifications, networking options, and custom requirements. I appreciated being able to work through the infrastructure requirements before committing to the configuration.

Support has also been a strong part of the experience. I recently needed to get a private Back-LAN working across four dedicated servers using a tagged VLAN. There was initially some confusion around the VLAN configuration, but Support worked with their NetOps team to troubleshoot the issue and ultimately corrected the network configuration. After the issue was resolved, I was able to successfully test connectivity between all four servers.

For me, that experience was important because it demonstrated that support could go beyond basic troubleshooting and involve the appropriate technical team when an issue required deeper network level investigation.

There are some areas where the initial documentation around private networking could be clearer, particularly regarding VLAN addressing and the configuration required on the customer's servers. However, the willingness of the Sales and Support teams to work through those issues has made my overall experience very positive.

I'm continuing to build out the environment and so far have been pleased with the combination of dedicated-server options, infrastructure flexibility, and technical support.

Pros: Many years ago, for some offbeat reasons, even though I am not technically savvy, I started my own personal website using a top-level domain, wonderprofessor.com. I forget why I chose Inmotion Hosting but I am sure glad that I did. The service has been rock solid. And more importantly, whenever I have run into brick walls -- and that has been often -- they have always helped me to overcome the obstacles.

Cons: To be honest, I can not think of any items that would constitute a downside to using their service. In 16 years, none of my students have ever complained about any downtime. Personally, I haven't noticed any downtime, either. And as mentioned, their tech support has been very helpful to me whenever needed.

Overall: My experience with InmotionHosting has been totally positive. As mentioned, I do not believe that my website has experienced any downtime in approximately 16 years. Also, when I have been in need of technical support, their staff has gone out of their way to help me. Recently, my website was the subject of a Denial Of Service attack. (Why anyone would want to attack my silly little website that does no commerce whatsoever is beyond me. It just houses the class materials for my students.) The tech support staff at Inmotion Hosting patiently helped me fend off the attack and get the website up and running again. Thanks, Inmotion Hosting!

Pros: Ian B. and Kyle A. exemplify exceptional technical support - patient, knowledgeable, forward-thinking, and genuinely invested in client success. Ian B. guided me through a complex 8.76 GB migration completely blind (no screen sharing!) with remarkable precision. Kyle A. babysat our cPanel restoration overnight. InMotion's team doesn't panic, doesn't oversell, and doesn't give up. They find a way. Mission Control couldn't have done better! 🎯

Cons: Initial migration support could be clearer about all available options. First contact suggested a third-party FTP client which proved difficult to configure, and a paid $199 migration service was offered before free restoration alternatives were fully explained. Once connected with the right technical support representative, everything was resolved efficiently and professionally. Clearer upfront communication about all available migration paths would significantly reduce customer stress during an already challenging transition.

Overall: When I found myself in the middle of a critical website migration, I felt exactly like the Apollo 13 astronauts - CO2 was seeping in, systems were failing, and I desperately needed someone to help me jury-rig a solution before everything went dark.

My "CO2" was an 8.76 GB cPanel backup file that needed to get from my old host to InMotion, and every tool I tried was failing me one by one. My website had been down for days. My business emails weren't working. My film, TV and Broadway producing partner's emails were going into spam. Mission failure seemed imminent.

Then, Ian B. 🌟 at InMotion Technical Support came on the line.

Like those NASA engineers who dumped every available tool on the table and said "figure it out," Ian B. gave me exactly what I needed - FTP credentials, clear direction, and the confidence to find my own solution.

What made Ian B.'s guidance even more remarkable? Unlike screen-sharing support tools, Ian was working completely blind - unable to see my screen at all. Yet he navigated me through every step with the patience and precision of a surgeon, saying "try this, tell me what you see" over and over until we found the solution together💡!

When I finally discovered the right FTP tool and that upload bar started climbing... 43%... 67%... 100% - I felt like the moment those Apollo 13 astronauts splashed down safely in the Pacific!

And that wasn't all. Kyle A. then babysat our entire cPanel restoration overnight🌙, sending reassuring updates throughout the night like Mission Control tracking every system check.

InMotion's team doesn't just host websites - they bring your mission home safely.

For any business owner whose CO2 is rising and systems are failing during a complex migration - InMotion is your Mission Control. Their support team doesn't panic, doesn't oversell, and doesn't give up. They find a way. No duct tape needed😄

10/10 - would trust them with my next launch! 🚀

Susan G.
Producer

Pros: 24 hr support, not just someone who says we'll get back to you, support that rolls up their sleeves, digs in and gets the issue taken care of in a very pleasant friendly manner. They respect their customers, they don't look down on them. Flawless hosting, my dedicated server has been running for 11 months without issue. Set up was touchy but on my part, not theirs. I needed a little extra hand holding and was given exactly what was needed. It is such a pleasure doing business with them as they value a business relationship.

Cons: I honestly can not think of any. We were set up and running quickly, only had a couple of changes due to the specific nature of our applications.

Overall: Once I get everything moved over I'll be saving over $500 a month from my current provider and I am really looking forward to that day. Having worked with many hosting companies for over 2 decades it so nice to find one that does it right.

Pros: InMotion Hosting has been absolutely fantastic for my needs. The performance is extremely reliable, the speeds are great, and everything works exactly as it should. It is a very good service overall and I am highly satisfied.

Cons: I honestly do not have any cons to report at this time. The service has been completely fantastic and meets all of my expectations perfectly without any issues whatsoever.

Overall: My overall experience with InMotion Hosting has been nothing short of excellent. It provides exactly what I need with top-notch performance and consistency. I highly recommend it to anyone looking for a very good and fantastic web hosting provider.

Pros: I've been with InMotion Hosting for about 7 years, and so far great service. Don't think there was a single downtime.
As I'm not an IT guy, I ran into some hiccups but there was always someone available to help out sort out any challenge. The longes I have waited was about 7-10 min for a tech to come on chat.

Cons: Wish the server was closer to my location, but for a small business it's good enough. Not sure I really notice any slowdown.

Overall: Overall, this feels like a solid company and so far I have no complains. Really simple to get started.

Pros: The Solutions team really are experts in Dedicated Server support and in WordPress as a whole. The support I have received from them has saved hours of research and troubleshooting, and their quick resolutions has most likely saved me from losing a client or two.

Cons: During my initial dedicated server setup, I worked with multiple general support staff members who added small pieces for stability.

Overall: The InMotion Solutions Team gives me confidence that my decision to partner with them for all of our clients was the right decision. While it took some time to identify and integrate the elements that has brought stability to the server with nearly 100 mostly WordPress websites, the server has been stable and lightning fast.

Pros: InMotion Hosting is always professional and friendly in helping with any issue at all. IMH exemplifies what customer should be in any market and I am very proud to have been with IMH for more than 15 years.

Cons: Not a single con. IMH is always available to quickly and professionally resolve any issue that I may have!

Overall: Through the years, I have used many hosting providers but none have provided the consistent and world-class support as IMH. The very best products and services at very competitive pricing. I am a proud member of the IMH family!

Pros: Their tech support team is phenomenal. 24/7, US based, friendly, polite, efficient, and don't quit until the problem is resolved.

Cons: I wish they would have recommended upgrading my server sooner. All of the issues I did have went away when I upgraded.

Overall: I call or chat with them frequently (but not as often now, since I upgraded my server). I wish all tech support was as easy to reach and to work with as InMotion's is.

Pros: Inmotion Hosting has the smartest support techs. It really makes a difference when time is important. Alway friendly too.

Cons: There is nothing I don't like. There are no cons. That says a lot.

Overall: I gave them five stars because there is no other hosting company that can do what InMotion Hosting can do.

Pros: InMotion Hosting excels with top-notch customer support, fast loading speeds, and reliable uptime. Their user-friendly interface makes managing websites a breeze.

Cons: Some plans may be pricier compared to competitors.

Overall: InMotion Hosting is a solid choice for businesses and individuals seeking dependable web hosting services.

Pros: I have been with InMotion for about four years. I am thrilled with the services that I received.

I believe their customer service is fantastic, which is one reason I stay; I know I can find hosting cheaper elsewhere, but the customer service keeps me with them.

Cons: Love all for now! So far, I cannot complain at all. If there was an issue, i would say.

Overall: I would highly recommend the company for anyone looking to host a site!

Pros: I have three accounts on slightly different packages with inMotion. They all provide the maximum benefits for the monthly costs. I've only had issues on one account with the auto installation of the free SSL certificates. Their support system is responsive and effective.

Cons: I have one account with about 24 domains attached. The auto SSL doesn't always update for each of the domains. Because InMotion does this update once a month, and at a different time of the month for each domain, I don't know it is an issue until my client contacts me. InMotion's SSL tool fixes the problem quickly, but it would be nice to either have the SSL renew once a year or have them renew at the same time each month so they could easily be monitored.

Overall: My experience with InMotion has been very positive. As I have stated, the customer service is excellent. I would not hesitate to recommend them.

Pros: Sites are always up when we need them. Great 7x24 technical support. Wide range of web and application expertise. Always willing to go the extra mile to make sure we are running at maximum efficiency.

Cons: It would be nice if all domains had their own root in the www file system. There is one root domain in the file system and the root files for all other domains are below the main root.

Overall: Every time over the last 6 years I've had a problem with one of my websites, InMotion support is available 7x24 to diagnose and fix the issue, even those created by my inadvertent changes to the site. They've restored from backups, rolled back versions. Things that would have taken me time to learn in just minutes.

Pros: UP time is virtually 100% the very few times I had issues or questions, they were promptly and satisfactory solved.
The fact their cost are low is another plus, is it not?

Cons: Nothing at the moment comes to mind as a negative.

Overall: Excellent service I would only repeat it works well, reliable, low cost and many options should I wish to do more.