Audience
Companies seeking an agent workflow and call scripting software to improve their call handling processes
About First Contact SaaS
First Contact provides powerful agent workflow and call scripting software that optimizes both your inbound and outbound call handling processes. This is based upon workflow and management information tailored to your unique business rules. We support preview and progressive dialling, call blending and full integration to your CRM Systems and contact center services. A powerful and intuitive Workflow-Based Scripting capability that enables an informed Customer conversation and in effect guided scripting software, whilst significantly reducing the cost of training and mitigating business process risk. Collect and report on the outcome of each contact so you can easily understand what is happening in your business. This provides you with the necessary integration with the rest of your business to improve your customers' experience. This means that you get the cloud based call scripting software solution with integration with your exisiting telephony and CRM.
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Integrations
No integrations listed.
Company Information
First Contact SAAS
Founded: 1994
United Kingdom
www.firstcontactsaas.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
In Person
Support
Online
Phone Support
First Contact SaaS Frequently Asked Questions
First Contact SaaS Product Features
Call Center
Blended Call Center
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Progressive Dialer
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Logging
Not Supported
Call Recording
Not Supported
Database
Not Supported
IVR / Voice Recognition
Not Supported
Predictive Dialer
Not Supported
Queue Management
Not Supported
Lead Management
Activity Tracking
Supported
Campaign Management
Supported
Lead Capture
Supported
Lead Distribution
Supported
Lead Nurturing
Supported
Lead Scoring
Supported
Lead Segmentation
Supported
Pipeline Management
Supported
Prospecting Tools
Supported
Source Tracking
Supported
Telephony
Call Center Management
Supported
Contact Management
Supported
Inbound Reporting
Supported
Outbound Reporting
Supported
Telemarketing Management
Supported
Auto-Dialer
Not Supported
Call Monitoring
Not Supported
IVR / Voice Recognition
Not Supported
Predictive Dialer
Not Supported
VoIP
Not Supported
Voice & Data Integration
Not Supported
