Oracle Service Alternatives

Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

Ada's AI-powered platform empowers non-technical teams to create personalized experiences for your customers. Ada helps you improve CSAT, optimize costs, and generate revenue through Automated Customer Experience (ACX). Automate your most valuable interactions. Answer common support questions, deliver personalized interaction, and anticipate customer needs - all from one AI-driven brand interaction platform. With a no-code builder and a suite of out-of-the-box integrations, Ada’s brand interaction platform has everything you need for every team, support, marketing, sales, and IT. Using AI and advanced NLU, Ada automates thousands of conversation topics across the most popular digital channels within a single platform. Ada's Automated Brand Interaction (ABI) framework shifts the value from simply answering common support questions to taking action and eventually anticipating customer needs.

Imagine a modern sales organization. Collaborative, productive, even on-the-go. Where decisions are insight-driven and pipelines are packed. With tools that are easy to use, and easy to adapt. Your customer has changed, and how you sell needs to change accordingly. To increase sales and optimize efficiency, modern sales requires mobile productivity, collaborative selling, and aggressive pipeline creation. Imagine having all this now, with Oracle Sales Cloud. Unify all your business application data with your CRM applications to align with your customers and deliver on your brand promise. Oracle’s unified cloud platform provides a complete view of every customer engagement, no matter how, where, or when your customers engage, across marketing, commerce, sales and service, finance, supply chain, and HR. See the latest innovations and key features in Oracle Advertising and Customer Experience (CX).

goMoxie is a customer guidance platform ushering in new customers and increasing customer efficiency. goMoxie’s guidance tools empower you to proactively engage customers. Use CONTEXT and Proactive Chat to anticipate struggle and instill confidence with targeted messaging to answer questions before customers ask them. goMoxie’s contextual guidance application provides helpful information without human assistance. Actively engage struggling customers with live, personalized engagements. Introducing SEE, an AI solution that delivers actionable insights. goMoxie has you covered with a suite of interactive tools that guarantee no question will go unanswered. With three levels of care, Self-Service, Chat, Email, and goMoxie’s back-end Knowledgebase, users can choose their preferred interaction, deflecting unnecessary calls and creating happy customers.

Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value.

Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Convert email, phone, chat and web requests into tickets and keep them organized. Outsource complex and redundant workflows to a powerful smart rules engine. A ticketing system that can crunch your support process data. Create your own custom fields, workflows & personalize the support experience. Give your customers a unified support experience with HappyFox Help Desk and watch your customer loyalty and retention rates consistently improve. It gives you the tools to understand customer needs and provide apt support in a timely manner. Today, each business requires customer service management software that allows seamless communication between agents and customers.

Surbo brings together the best of offline and online store allowing your end user to directly purchase product/service on chatbots. With Surbo, use machine learning chatbots to answer FAQs. Transfer the rest automatically to live agent without disrupting flow. Surbo helps you handhold consumers and convert passive visitors of your platforms into interested ones. Evolve and embrace the future of the automotive industry by providing seamless assistance to the buyers prior to and post the sale leading to more personalized and meaningful interactions. Customer expectations in the banking industry are evolving like never before. Deliver great value to your audience by leveraging the intelligence of chatbot with a human touch to improve customer service and make everyday tasks convenient and seamless.

Conversational Customer Engagement powered by AI. Automated and agent-assisted CX channels. Self-service has proven to help deflect customer contact by up to 50%, increase engagement and raise customer satisfaction. Intuitive AI-powered FAQ self-service software from Synthetix offers a fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team. The new paradigm in customer engagement, a Synthetix FAQ Chatbot, or Virtual Agent, can generate new revenues as well as resolve customer queries. Our AI-powered chatbot technology doesn't wait until your customers want to contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with your CRM to personalise their experience, creating leads and tactically escalating them to the most appropriate contact channel.

Mavenoid is a scalable support solution for hardware companies. With self-service and live support in one, you’re always ready to help your customers, from setup to daily use, to troubleshooting. Mavenoid is built for hardware support. Curious to see how it works for your type of product? Hop into our test drive area and see for yourself. From printers and speakers to dishwashers and robots, Mavenoid powers product support for the world’s most iconic brands. Seamless product support that gets to work in days, not months. Turn your knowledge & expertise into a working product assistant in minutes. Automate your repetitive inquiries such as troubleshooting, installation, warranty handling, and more. Effortless escalations with a suite of live support tools. Your agents can be more interactive with live video support. Chatbots are built to handle simple requests and promote leisurely conversations, not chit-chat. We help you solve real problems.

Smart solutions and expert guidance to help you build better relationships with your customers and employees. Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. This innovative virtual agent, chatbot, live chat and conversational AI solution is backed by our award-winning orchestration platform, empowering you to provide consistent, accurate, personalized and seamless omnichannel engagement at large scale. We collaborate with enterprises around the world to improve their customer, employee and contact center experiences while reducing support costs and increasing revenue. Our virtual agents and chatbots currently have over 80 million conversations per year, and that number is rapidly growing. Based on Creative Virtual’s nearly two decades of delivering successful self-service solutions, the Neutrino release of V-Person provides the right combination of conversational AI and orchestration tools.

People communicate digitally in their personal lives and expect the same from businesses. Serve them at their point of need and support them in the channels they desire to keep them coming back for more. On-screen observation, along with persistent customer data that flows with the conversation, provides context so you can quickly understand customers’ needs and guide them past sticking points to success. Customers don't want to jump through hoops to get assistance. Reduce customer effort with personalized, intuitive service from intelligent virtual assistants and informed live agents. Eliminate needless customer and agent repetition, and remove ambiguity with CoBrowsing and screen pops to respond to client needs more efficiently.

Our products and solutions operate in omnichannel mode (voice and text, including chat, videoconferencing and social networks) and automate both customer support and employee support services. Improve customer experience. Make sure customer voices are heard with no waiting time in line and navigating complex menus. Analyze 100% of conversations to extract valuable evidence for sales optimization. Digitalization and automation of routine processes through voice and text self-services bring measurable cost reductions from the start. Our differentiators are fast solutions delivery, out-of-the-box products, and advanced toolsets, which allow quick tuning and further development either by Spitch or customers/partners themselves. Omnichannel virtual assistants allow handling voice and text queries addressing the entire spectrum of tasks from precise intent recognition to fully automatic end-to-end processing of standard customer requests in natural language.

Talisma Chat and Co-browse enables organizations to communicate in real time with visitors to their website using powerful text dialogue and collaborative browsing. Agents can interact concurrently with multiple visitors while delivering personal and immediate attention to enhance the visitor’s online experience. With Talisma Chat and Co-browse, employees have single-click access to a unified view of all previous customer interactions from any communication channel and quickly respond to enquiries using a knowledgebase of FAQs, response templates, Web links, and documents. Talisma DCEP chat is designed to trigger chat sessions based on a pre-defined set of visitor behaviour. This means your web visitors get a chat invitation when they land on your site or display certain browsing traits. It helps improve customer experience, reduce operational costs attached to customer service, reduces instances of shopping cart abandonment, and increases conversions.

OnceHub helps organizations big and small to fast-track sales and streamline service delivery with appointment scheduling and digital engagement solutions that adapt to their customers’ preferences in real time. Formerly known as ScheduleOnce, the company is widely acknowledged as a frontrunner in online booking and calendaring, but its offerings extend well beyond those to a market-leading range of tools designed to capture details on incoming prospects, qualify them, engage them, and drive sales with maximum efficiency and regulatory-compliant security. Freelancers, owner-operators, agents, affiliates, and in-house teams in every industry rely on OnceHub to power up their digital sales and marketing, hit their recruitment targets, and deliver quality services, one on one or in a team, in person, remotely, or both.

B2Chat is a Web App software that helps businesses to deliver a faster and better customer service via chat. Respond to your customers quickly, with the amount of agents you require and from the same place. B2Chats allows your business to unify chats from: Facebook Messenger, Instagram, LiveChat, Telegram and WhatsApp. Don't miss the chance of turning every conversation into a sell. Redirect your communication channels, and reply to all your customers from one place, without having to log in to each one. Improve your response times with predetermined messages, so neither your team nor your customers will waste a single minute. Export advanced reports on your team’s performance, review statistics, and make decisions to improve your business strategies.

Put customers in control of the conversation—improving self‑service experiences, customer satisfaction scores, and operational efficiency. Nuance AI‑powered digital and enterprise messaging solutions work together to streamline cross-channel customer engagements and accelerate resolution times, so you can deliver the superior experiences your customers expect. Put customers in control of the conversation—improving self‑service experiences, customer satisfaction scores, and operational efficiency. Nuance AI‑powered digital and enterprise messaging solutions work together to streamline cross-channel customer engagements and accelerate resolution times, so you can deliver the superior experiences your customers expect. Put customers in control of the conversation—improving self‑service experiences, customer satisfaction scores, and operational efficiency.

The single routing application you need to handle all interactions and channels across the contact center's operations. Manage voice, live chat, email, social media and SMS interactions through not seven, five or three, but one solution. Avoid having different agents managing the same customer on different channels, working on the same issue, and providing two different answers! The contact center and every single touchpoint is joined together. Your agents will effortlessly move between channels, while your customers will not even notice a 1% change in service quality across platforms. Allow customers to state their demands in plain language to the system without using a touch-tone menu. Let us help you build a self-service IVR system that wows your customers. With a single dashboard, access information in real-time, as well as historical metrics across every channel and customer service requests.

With Nuance Live Assist, you get more than just a simple live chat solution. We make it easy to connect customers to the agents with the right skillset to address their needs efficiently, and provide AI‑powered support throughout the engagement to help agents increase customer satisfaction and revenue. Give your customers more control over their journey, with asynchronous conversations. Shorten wait times, reduce agent idle time, and shrink contact center costs. And empower agents with timely, relevant insights, including information from third‑party systems, to drive more valuable upsell and cross‑sell opportunities. Offer customers engaging digital experiences that fit around their schedules and lead to fast, effective resolutions. Give agents proactive, timely customer insights to improve service outcomes and selling opportunities.

Herbie.ai – A multi-national Conversational AI company (Part of SunSmart Global – 15+ years in enterprise solutions) Digital Transformation of Enterprises Unique Voice-Enabled Virtual Assistants to automate business cases. Franchise spread over 6 Countries – expanding to 13+. Instant enables seamless connection with 12+ Social Media platforms. The business provides end-to-end AI Solution that are "Innovative & Intelligent" in addressing the critical business needs of Mid to Large Corporates, built using advanced technology with applications across business verticals and geographies. Herbie.AI is a Microsoft Gold Application Development Partner, and is ISO 9001:2015 Certified. AI, ML & NLP based, Multi-lingual, Omni-channel, Always-on bots with transfer to agent. Improve your customer experience with ai powered conversational chatbot solution. Provide complete customer service with Herbie AI chatbots for customer support. Lower Customer Support Costs.

Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tailored search results and recommendations, and looping in your associates only when customers are ready to buy. Heyday creates the ultimate personal shopper experience, powered by AI. Flooded with repetitive customer service requests? Heyday’s powerful Conversational AI technology provides an instant and always-on first line of support that removes time-consuming, recurring FAQs and order tracking questions from your team’s plate. That means, they can now focus their efforts on higher-value customer conversations while our chatbot takes care of the rest.

Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket. Agents save a ton of time. Integrations include Shopify, Shopify Plus, Magento, WooCommerce, AirCall, Smile, ReCharge and more. Manage all your support channels from one place. Customers can contact you via chat, email, facebook, instagram, phone & SMS and you can respond to them from a single, beautiful dashboard. Boost productivity with automation. Automatically collect visitor emails, set reply-time expectations, qualify visitors and do skill based routing. Flexible reporting platform. Beautiful UI for team productivity, impact on revenues & satisfaction.

Hoory is an innovative AI-powered virtual assistant designed to streamline customer communications and overcome the challenges associated with customer service. Operating 24/7 without delays, Hoory AI ensures a flawless user experience, eliminating the frustrations commonly found in customer service interactions. This advanced tool empowers businesses to create an unparalleled customer service system, enhancing efficiency and reducing costs. Hoory AI also improves the experience for support agents with its seamless communication facilitated through a shared inbox feature. By leveraging the power of conversational AI, machine learning, and natural language processing, Hoory AI opens the gateway to the future of customer service. It automates repetitive tasks, delivers instant responses, and provides personalized experiences for customers, addressing the challenges businesses face in managing customer inquiries effectively and efficiently.

Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer assistance proactively. Provide Support offers one of the most reliable Live Chat services on the market. The company was founded in 2003 and has proven its credibility. With Provide Support Live Chat you get: All features included in any plan Unlimited number of chats Multiple domains support at no extra cost Flexible chat window and chat button customizations Embedded or popup chat window Operators grouping and unlimited departments File transfer Flexible chat access restrictions Powerful chat statistics Chat transcripts storage with viewer app Chat agent apps included into price Unlimited live product assistance 24/7

Whelp is an AI-based cloud and on premise solution for faster, more personalized customer support. Call centers, BPOs, inbound and outbound sales teams from airlines, healthcare, education, insurance, banking, retail and etc. Deliver personalized support across all channels from one screen. Build life-long customer relationships. Use our live chat to connect with valuable leads on your website when you’re online, and automate capturing their info when you’re not: our Chabot is at your service. Engage in meaningful conversations with customers in real time to increase loyalty. Pick things up right where they left off last - no repeat or recap required. Provide outstanding service to your customers where they are, from voice to chat, SMS, email and WhatsApp in a single screen. No add-ons or plug-ins required. Assist your customers quickly with personalized and swift support.

Simple yet powerful omnichannel solutions to engage customers quickly and cost-effectively. Deliver great experiences for companies with tens of thousands of agents to two person support teams. Communicate with customers using one contact center platform. ChatrHub offers voice, chat, text, email, and social built on AI to help your employees service your customers faster, better and at a lower cost. Attain your customer service goals with easy-to-use IVR, phone, email, SMS, chat, and social automation. Provide answers to your agents and customers instantaneously. Give them the right solution the first time and every time. Use templates to respond to common emails, SMS, chat or social messages. Schedule appointments, generate leads, and promote your business with AI chat. Connect to one of our many APIs or build custom webhooks to provide your employees and customers the information they need immediately.

Run multiple campaigns across channels like WhatsApp, Facebook Messenger, Google Business Messaging, and more. Reap sales benefits by building the conversational flow, publishing omnichannel, and analyzing each report to hit the target. Engage and deliver meticulous responses to consumers in the form of rich snippets while customizing them to fit any scenario. Enrich customer experience by populating and intuitively visualizing data. Powered your conversations with an AI chatbot that keeps getting smarter every time. Auto-segment inquiries to the right agent, trigger handoffs when needed, and take complete control over your customer support management. Intelligent assistants automatically identify each user’s intent using NLP and respond back with intent-specific solutions. The response uses pattern recognition and metadata extraction from the service providers or databases. Keep track of everything happening across your channels to maintain an optimum customer relationship.

Cut costs, improve transaction efficiency and increase customer satisfaction with CSG Interactive Messaging. Service providers can increase efficiency through automation and allow customers to self-serve. Interactive Messaging employs advanced speech recognition, CTI call center integration, agent transfer, and call recording/replay/transcription to get customers the information they want, whenever they want. Our multichannel platform connects you with your customers via voice, email, and digital channels such as SMS, MMS, and chat. Engage customers with the right message on the right channel, at any point in the customer lifecycle.

Communicate directly with your web visitors via live-chat, web-calls, and co-browsing no matter where you or they are! LiveCaller is the answer! We’re the solution to all the customer service Issues you might not have realized you had. Customers can exchange messages, files, and rate customer service. Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Combines communications from different messenger platforms into a single dashboard. Simply enter your phone number and preferred call time, customer service will call you. Allows agents and customers to collaboratively 'browse' a website. We know the importance of direct communication with your web visitors. Our software is designed to enable you to make contact with them in a variety of ways, all from inside ONE system. You need to talk to your web visitors, we make it happen.

Embedded live video chat with mobile support and recording, fully customizable to meet your contact center's needs. Advanced & secure web chat with dynamic canned messages, real-time translation, PCI compliance, and message preview. Secure browsing and screen sharing for embedded customer support and sales. Live voice calls, web callbacks, and PSTN capabilities for real-time communication. Conversational chatbot with seamless live-agent transfer, available on your website, app, and over social media and WhatsApp. Manage WhatsApp and social media messaging with image support capabilities for smarter customer engagement. Businesses of all sizes use Talkative to accelerate sales, drive customer engagement, and reduce operational costs. Bring the in-store experience online with live video chat to increase sales and deliver personalized customer service. Offer convenient customer contact across channels to boost service and support digital funnels.

Respond to comments on posts from both social networks and automate customer service with chatbots on Facebook Messenger and Instagram Direct and Stories. Your entire team can answer questions via WhatsApp without having to share phones. And with a chatbot you can automate service and transactional processes. A chabot available at all times on your website, social networks and WhatsApp that asks the initial questions for you and transfers the call to the correct team. AsisteClick is a cloud-based platform that allows you to serve your customers and answer their queries 24 hours a day, no matter where they are or what channel they prefer. Automate up to 80% of your website, Facebook, Messenger, Instagram and WhatsApp conversations with our smart chatbots and make sure every important conversation is handled by a human agent in real-time. AsisteClick makes it easy for sales and marketing teams to schedule meetings, demos, and presentations with chatbots that scale.

Give your customer messaging experience a human touch. Increase customer satisfaction using a live chat. Beyond chat software, Crisp simplifies your customer support by unifying all the channels of your customer relationship. Your customers benefit from an incredible shared inbox experience. Respond to your website visitors from one solution and reduce your costs thanks to our live chat app! Statistics show that website visitors who receive assistance through a chat are more likely to make a purchase. With our free chat solution, you can send automated messages that create a proactive customer service which converts visitors into opportunities. Think CRM software is about contact management? Think again. Crisp CRM has much more to offer than a simple CRM software. Crisp comes with dedicated features that will help small businesses to automates repetitive tasks to let them close more deals. Get more hot leads straight into your pipeline.

Convert any visitor into a loyal customer. CCIChat is a Free Live Chat for Websites. Close the gap between your website visitors and your customer service team. Convert mores visitors into customers by empowering your sales team with this awesome tool. CCIChat Agent Dashboard provides full insight of the visitors in your website while trigger automation proactively contact your visitor generating new leads on every interaction. Provide live support to your website visitors and generate new leads and sales with our messaging system. Build for productivity, CCIChat delivers fast chat communication and intuitive visitor tracking tools that allow you to be efficient. CCIChat enables multiple communication channels for your visitor convenience including chat messaging, audio calls, video calls and screen sharing.

Let your customers interact with your brand just as they do with their friends and family. iAdvize lets you give your visitors a premium, rich, omnichannel messaging experience. Have your customers and prospects communicate seamlessly with your brand via text, voice, and video on their preferred channel. Put your visitors straight through to the best respondents. ibbü product experts, your connected in-store sales agents, service advisors, and AI-enabled chatbots are perfectly orchestrated to respond to your customers at every stage of the shopper’s journey. Leverage the best of human and AI and increase your response capacity tenfold with our augmented intelligence chatbots and ibbü, the on-demand sales force. Our teams can help you deploy a quality conversational strategy that is cost-effective, managed and tailored to meet your objectives. Get a personalized tour of our conversational platform and learn how it can help you reach business goals.

Experience and build cross channel relationships and delight customers 50M transactions a month, 10M Bot interactions, 500M sites, 15+ key social networks, 5 key instant messengers – one unified digital engagement platform, and CX first! Our mission is to enable every organization on the planet to make their customers happier. Today, 70 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences. Powering millions of conversation across all non-voice channels, SimplySocial allows for superior customer service with full omni-channel context. Powered by machine learning, superior AI both for agents and customer facing, we are at the cutting edge of conversation management. Simplify360 allows you to send responses, replies, publish messages on multiple messaging platforms like WhatsApp, WeChat, Line, Viber and SMS. Simplify360’s conversation cloud is your one-stop-shop for all non-voice customer service.

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Help agents resolve issues faster and reduce hold time with our AI-powered agent assist. Eliminate repetition with our contact center automation and smart actions. Troubleshoot and share screens with Smart consult collaboration. Know how customers feel in real-time with Customer sentiment. Improve response time and reduce multiple screens with a single, unified tool. Monitor service levels and assess performance with quick-access KPI, training, and feedback data. Enable pattern spotting, training enhancements, productivity improvements, and informed decision-making by integrating multiple data sources. Monitor built-in quality assurance dashboards designed to improve agents, teams, and organizations.

All the tools you need to build a successful online business. Easy to use all-in-one software for live chat, chat bots, email marketing, marketing automation, forms, knowledge base, and more to create great customer experiences. By using Gist’s all-in-one platform, you no longer need to piece together multiple costly subscriptions. Better yet, your team will no longer need to switch between multiple tools to fully understand your customers. Qualify more leads automatically and close more deals with chatbots, forms and 24/7 automated meeting scheduling. Grow traffic, convert more visitors, and retain customers by running complete email marketing campaigns at scale. Assist customers in real-time with a collaborative inbox, automation, and self-service support. Replace 8+ tools and keep all of your products, content, customers, email subscribers, and data in one place.

eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. Rated #1 by analysts, it has been enabling businesses to transform chat customer support experiences for its customers for more than a decade. The live chat software is an integral part of eGain’s customer engagement software suite. It integrates seamlessly with the other social experience, web experience, and contact center applications in the suite. eGain Chat offers endless sales and service opportunities when combined with companion products:

Build powerful automated experiences and resolve cases instantly. By automating up to 80% of written conversations. Free your support agents from repetitive requests. By responding to every customer instantly and around the clock, in 100+ languages. By integrating AI into your CRM workflows to automatically manage contacts and execute actions. Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support. Build and manage your own chatbot with ease. Automate up to 80% of your repetitive support requests. Free your agents to focus on higher value work. 60% of agent time is spent searching through backend systems. Free your agents by connecting your APIs, to instantly retrieve customer details like delivery times, product specs and password resets. ultimate.ai is natively integrated into your existing CRM.

Convert visitors into happy customers by automating communications. Let the bots do the work proactively engaging customers with context-based messages. Empower self-service for maximum customer convenience. Reduce customer service costs with KB tutorials, step-by-step guides, advisory bots and real-time chat. Make every visitor a happy repeat customer. Create unparalleled customer experience through engagement bots, knowledge base, and chat on-demand. Fast-track customer issue resolution with full-featured task management. Keep everything organized and discoverable by your team. Real collaboration in real-time. Automate engagements with your website visitors. Provide on-demand content to your website visitors. Promote your product via targeted engagements. Educate website visitors about your product or services. Provide content management services to your clients. Enhance your client’s lead generation. Improve conversion rate via targeted engagements.

FocalScope is a help desk and contact center software powering your conversations via email, voice, SMS, live chat, and social media messengers such as Facebook, Telegram, and WhatsApp. Deliver remarkable customer service on every channel. Customers want to reach out using their preferred means. For some, that would be emailed. For others, it may be a voice, live chat, or social media messaging. Providing omnichannel service is no longer a nice-to-have but a strategic need. FocalScope helpdesk and contact center software helps you build a strong customer service reputation while making it easy for agents and cost-effective for the business. Automatically assign requests from any channel based on routing rules and queues. Prioritise VIP customers, match agents based on skills, or simply set up a round robin. Define Service Level Agreement (SLA) policies and let FocalScope alert you with warning labels when things get hectic.

Presenting an AI chatbot assistant with unlimited patience & wits to serve your customers. Enter, BotPenguin. BotPenguin is the most dependable agent in your team, helping customers & visitors with routine queries to expert support anytime through Live Chat, flawless integrations, and a unified inbox. It is the sharpest tool in your shed with no-code ChatGPT integration, adding a touch of godly intelligence in the most human language. Also, you can train it on your own data to make it a spitting image of your brand. Automate meaningful interactions across your website, WhatsApp, Facebook, Instagram, Telegram, MS Teams, & more. On all platforms, BotPenguin's conversational AI enriches customer relationships with contextual responses just like you would. It's easy to implement with zero dev time & setup costs.

Quiq is a customer engagement solution delivering personalized interactions across SMS/Text Messaging, Apple Business Chat, Google's Business Messages, Live Chat, Twitter, Facebook, and WhatsApp. With Quiq’s Conversational Engagement Platform you can design conversational experiences your customers will love. Orchestrate conversational interactions involving both bots and humans. Any combination of native Quiq customer service chatbots, bots developed in third-party bot frameworks and human agents can participate in a conversation.

Unblu is a privately held Swiss company founded in 2008 that provides financial institutions with the best technology to enrich the digital experience of their customers by extending their customers’ touch points and collaboration capabilities. The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate. Unblu's technology has passed rigorous security reviews and penetration tests at many leading global banks and financial services institutions. Unblu’s Secure Instant Messaging solution help banks provide a WhatsApp experience while remaining compliant. Live Chat is an effective way to provide outstanding customer care and support in real-time. Unblu’s HD Video and Voice solution provides a personalized service that clients will love. Co-Browsing software let agents and advisors collaborate in real-time with customers to discuss opportunities, fill out forms or purchase products online.

Train our self-learning AI chat with your website URL, PDFs, knowledgebase, or document files. Watch as it effortlessly digests your information and delivers human-like responses to brand-specific queries. No more canned and generic responses. Activate a friendly AI human to carry out warm and impactful conversations with your customers using hundreds of text-to-speech voices featuring all popular languages in real-time. Engage your visitors in real-time live conversations, providing instant support and assistance. Add unlimited employees to handle high volumes of inquiries, deliver personalized experiences, and boost customer satisfaction. Use our huge library of done-for-you templates to hit the ground running and launch your chatbot within a second. No technical experience is needed. Record, track, and analyze chat history, traffic data, and analytics. See what customers are saying and boost revenue and ROI with data-driven optimizations.

Conversational AI Built for: Banks. Conversational AI built for banking, convenient customer service ready out-of-the-box. How Bank and CU Customers are Achieving Chatbot Success. There’s a lot of chatbot hype, but let’s see how real banks and credit unions just like yours use Finn AI’s purpose-built chatbots optimized specifically for banking. Conversational AI Chatbots created specifically for banks and credit unions. Finn AI is an AI powered chatbot helping banks and credit unions automate and scale convenient self service. As the front line for bank customer service, it reduces customer wait time and call center load, delivers 24/7 self service, and helps mid-sized banks offer the sophisticated digital options needed to compete. Finn AI is delivered as a complete managed service, including software, management and pre-trained AI knowledge continuously growing from our network of banks and CUs.

Hippo is a comprehensive tech suite that helps you improve your marketing efforts and customer experience. Hippo has 2 offerings: - Conversational Support enables you to provide best-in-class customer support with help of Chatbots that can cater to customers' queries and problems 24*7. Live chat through which your agents can solve complex problems and provide a personalized experience. You can now also converse with customers through phone or audio/video calls. - Customer Engagement Automation covers all the marketing aspects of your brand and helps you deliver an exceptional experience throughout the customer journey. You can broadcast messages and campaigns in a ma With Hippo, you get to provide your customers with proactive support and reach them across platforms and channels from a single dashboard. You can engage with your customers on the channel of their choice and provide them with a delightful personalized experience.

Online chat on the site has the highest level of customer satisfaction among all service channels such as mail or phone. With proactive eye-catchers and triggered chats you can ask your visitors to converse with your agents. You will know potential customer needs and interests by looking at his profile. Get robust set of tools for effective chatting with you clients and boost your selling power with insightful features like screen tracking, helping pointers and customizable forms. We believe that after every valuable consultation there should follow a great deal for you and your client. You can suggest products via chat and even facilitate the checkout process in place. Collect feedback from your clients and improve your service by pleasing them more. The customer data that Nice Chat stores allow you to convert one-time buyers into lifetime happy clients.

Streamline communication across all channels and departments to enhance every area of the customer experience. We’ll never stop believing that great people are what make a business grow and succeed. That’s why our omnichannel managed messaging services only utilize real people who bring their personal touch and human experience to each and every conversation. With empathy and humanity, we achieve what A.I. and Bots can’t — a dynamic, genuine connection. The result is industry-leading conversion and more deals closed for you, our valued clients. Supercharge your leads with unprecedented customer data. DataWise gives you visions of customer behavior and additional insight to shorten the buying process. We connect with various digital retail platforms to provide people-powered guided assistance through complex buying processes, reducing drop-offs and boosting sales.