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About

Imagine a modern sales organization. Collaborative, productive, even on-the-go. Where decisions are insight-driven and pipelines are packed. With tools that are easy to use, and easy to adapt. Your customer has changed, and how you sell needs to change accordingly. To increase sales and optimize efficiency, modern sales requires mobile productivity, collaborative selling, and aggressive pipeline creation. Imagine having all this now, with Oracle Sales Cloud. Unify all your business application data with your CRM applications to align with your customers and deliver on your brand promise. Oracle’s unified cloud platform provides a complete view of every customer engagement, no matter how, where, or when your customers engage, across marketing, commerce, sales and service, finance, supply chain, and HR. See the latest innovations and key features in Oracle Advertising and Customer Experience (CX).

About

Oracle Service gives the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. It offers powerful and intelligent B2B, B2C, and field solutions that allow customers to receive the service they want, when, and where they need it. Help customers find answers on your website or via a digital assistant, and empower agents to anticipate and respond with knowledge and relevant details. With Oracle Service, you can deliver personalized, proactive, and timely customer support with a complete, unified view of every customer interaction.Balance self-service and assisted customer service to build meaningful relationships on your customers’ preferred communication channels. Deliver an always-on, personalized, and seamless customer service experience through a variety of digital tools, allowing your service agents to focus on escalated and/or more complex issues.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Medium to large sized companies searching for a CRM platform that helps salesforce automation

Audience

Organizations that want to predict the need for service, automate processes, and deliver tailored responses to customers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Oracle
Founded: 1977
United States
cloud.oracle.com

Company Information

Oracle
Founded: 1977
United States
www.oracle.com/cx/service/

Alternatives

ZoomInfo Sales

ZoomInfo Sales

ZoomInfo

Alternatives

Freshsales

Freshsales

Freshworks

Categories

CRM Supported
Lead Management Supported
Sales Acceleration Supported

Categories

Customer Service Supported
Live Chat Supported

CRM Features

Calendar/Reminder System Not Supported
Call Logging Not Supported
Document Storage Not Supported
Email Marketing Not Supported
Internal Chat Integration Not Supported
Lead Scoring Not Supported
Marketing Automation Integration Not Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Not Supported
Social Media Integration Not Supported
Task Management Not Supported
Territory Management Not Supported

Lead Management Features

Activity Tracking Not Supported
Campaign Management Not Supported
Lead Capture Supported
Lead Distribution Not Supported
Lead Nurturing Not Supported
Lead Scoring Not Supported
Lead Segmentation Not Supported
Pipeline Management Not Supported
Prospecting Tools Not Supported
Source Tracking Not Supported

Integrations

Oracle Digital Assistant Supported
Oracle In-Memory Cost Management Supported
Autymate Supported
Datameer Supported
Formstack Supported
FortiGate NGFW Supported
Oracle Field Service Not Supported
Oracle Knowledge Management Not Supported
Oracle Marketing Not Supported
Oracle Sales Not Supported
Oracle Service Supported
Peaka Supported
Quiq Not Supported
Syniverse CPaaS Concierge Supported
TapClicks Supported
TechSee Not Supported
Tymely Not Supported
appRules Portal Supported

Integrations

Oracle Digital Assistant Supported
Oracle In-Memory Cost Management Supported
Autymate Not Supported
Datameer Not Supported
Formstack Not Supported
FortiGate NGFW Not Supported
Oracle Field Service Supported
Oracle Knowledge Management Supported
Oracle Marketing Supported
Oracle Sales Supported
Oracle Service Not Supported
Peaka Not Supported
Quiq Supported
Syniverse CPaaS Concierge Not Supported
TapClicks Not Supported
TechSee Supported
Tymely Supported
appRules Portal Not Supported
Claim Oracle Sales and update features and information
Claim Oracle Sales and update features and information
Claim Oracle Service and update features and information
Claim Oracle Service and update features and information