Oracle SalesOracle
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Oracle ServiceOracle
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Related Products
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About
Imagine a modern sales organization. Collaborative, productive, even on-the-go. Where decisions are insight-driven and pipelines are packed. With tools that are easy to use, and easy to adapt. Your customer has changed, and how you sell needs to change accordingly. To increase sales and optimize efficiency, modern sales requires mobile productivity, collaborative selling, and aggressive pipeline creation. Imagine having all this now, with Oracle Sales Cloud. Unify all your business application data with your CRM applications to align with your customers and deliver on your brand promise. Oracle’s unified cloud platform provides a complete view of every customer engagement, no matter how, where, or when your customers engage, across marketing, commerce, sales and service, finance, supply chain, and HR. See the latest innovations and key features in Oracle Advertising and Customer Experience (CX).
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About
Oracle Service gives the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. It offers powerful and intelligent B2B, B2C, and field solutions that allow customers to receive the service they want, when, and where they need it. Help customers find answers on your website or via a digital assistant, and empower agents to anticipate and respond with knowledge and relevant details. With Oracle Service, you can deliver personalized, proactive, and timely customer support with a complete, unified view of every customer interaction.Balance self-service and assisted customer service to build meaningful relationships on your customers’ preferred communication channels. Deliver an always-on, personalized, and seamless customer service experience through a variety of digital tools, allowing your service agents to focus on escalated and/or more complex issues.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Medium to large sized companies searching for a CRM platform that helps salesforce automation
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Audience
Organizations that want to predict the need for service, automate processes, and deliver tailored responses to customers
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationOracle
Founded: 1977
United States
cloud.oracle.com
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Company InformationOracle
Founded: 1977
United States
www.oracle.com/cx/service/
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Alternatives |
Alternatives |
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Categories |
Categories |
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CRM Features
Calendar/Reminder System
Not Supported
Call Logging
Not Supported
Document Storage
Not Supported
Email Marketing
Not Supported
Internal Chat Integration
Not Supported
Lead Scoring
Not Supported
Marketing Automation Integration
Not Supported
Mobile Access
Supported
Quotes / Proposals
Supported
Segmentation
Not Supported
Social Media Integration
Not Supported
Task Management
Not Supported
Territory Management
Not Supported
Lead Management Features
Activity Tracking
Not Supported
Campaign Management
Not Supported
Lead Capture
Supported
Lead Distribution
Not Supported
Lead Nurturing
Not Supported
Lead Scoring
Not Supported
Lead Segmentation
Not Supported
Pipeline Management
Not Supported
Prospecting Tools
Not Supported
Source Tracking
Not Supported
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Integrations
Oracle Digital Assistant
Supported
Oracle In-Memory Cost Management
Supported
Autymate
Supported
Datameer
Supported
Formstack
Supported
FortiGate NGFW
Supported
Oracle Field Service
Not Supported
Oracle Knowledge Management
Not Supported
Oracle Marketing
Not Supported
Oracle Sales
Not Supported
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Integrations
Oracle Digital Assistant
Supported
Oracle In-Memory Cost Management
Supported
Autymate
Not Supported
Datameer
Not Supported
Formstack
Not Supported
FortiGate NGFW
Not Supported
Oracle Field Service
Supported
Oracle Knowledge Management
Supported
Oracle Marketing
Supported
Oracle Sales
Supported
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