Audience
Organizations that want to predict the need for service, automate processes, and deliver tailored responses to customers
About Oracle Service
Oracle Service gives the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. It offers powerful and intelligent B2B, B2C, and field solutions that allow customers to receive the service they want, when, and where they need it. Help customers find answers on your website or via a digital assistant, and empower agents to anticipate and respond with knowledge and relevant details. With Oracle Service, you can deliver personalized, proactive, and timely customer support with a complete, unified view of every customer interaction.Balance self-service and assisted customer service to build meaningful relationships on your customers’ preferred communication channels. Deliver an always-on, personalized, and seamless customer service experience through a variety of digital tools, allowing your service agents to focus on escalated and/or more complex issues.
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Integrations
Company Information
Oracle
Founded: 1977
United States
www.oracle.com/cx/service/
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Custom VMs From 1 to 96 vCPUs With 99.95% Uptime
Live migration and automatic failover keep workloads online through maintenance. One free e2-micro VM every month.
Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online
Oracle Service Frequently Asked Questions
Q: What kinds of users and organization types does Oracle Service work with?
Oracle Service works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Oracle Service support in their product?
Oracle Service supports these languages: English.
Q: What kind of support options does Oracle Service offer?
Oracle Service offers support via phone support and online.
Q: What other applications or services does Oracle Service integrate with?
Oracle Service integrates with: Chatbox, Oracle CRM On Demand, Expertflow Contact Center, Legal Suite, Oracle Cobrowse, Oracle Cloud CX, Oracle Digital Assistant, Oracle Field Service, Oracle In-Memory Cost Management, Oracle Intelligent Advisor, Oracle Knowledge Management, Oracle Marketing, Oracle B2C Service, Oracle Sales, Quiq, SpiceX, TechSee, Tymely, and Verloop.io.
Q: What type of training does Oracle Service provide?
Oracle Service provides training in the form of documentation.
