Audience
Businesses interested in a powerful intelligent support AI chatbot
About Zoom Virtual Agent
Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to accurately understand and instantly resolve issues for customers. Zoom Virtual Agent works around the clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes and handle times for human agents, and drive significant cost savings for organizations. Zoom Virtual Agent integrates seamlessly with various CRM, chat, and contact center platforms. It shines as part of Zoom Contact Center, our video-optimized CCaaS platform that helps businesses deliver prompt, accurate, and highly personalized customer experiences.
Self-Service Experience
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization
Self-Service Platform
- Branding
- Automation
- Artificial Intelligence
- Integrations
Responses
- Customization
- Control
- Route To Human
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Integrations
Company Information
Zoom Communications
Founded: 2011
United States
www.zoom.com/en/products/virtual-agent/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
24/7 Live Support
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