Audience
B2C companies that need a customer service solution
About Oracle B2C Service
Oracle B2C Service provides innovative and immediate service to customers through the channels they prefer. This set of unified customer service solutions leverages AI and machine learning (ML) to help all service teams rapidly complete repetitive tasks so they can focus on delivering expert, tailored service straight to the customer. Offer flexible, immediate customer service with a human touch across a wide variety of digital channels. Provide a variety of self-service options so your customers easily help themselves, accessing the right answers quickly in a manner that best suits their needs. Offer the instant responses customers value through a conversational, AI-driven interface. Integrate service throughout your website so customers never have to search for how to get help. Offer the choice to chat or search for answers while continuing to browse your website.
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Integrations
Company Information
Oracle
Founded: 1977
United States
www.oracle.com/cx/service/b2c/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
24/7 Live Support
Oracle B2C Service Frequently Asked Questions
Q: What kinds of users and organization types does Oracle B2C Service work with?
Oracle B2C Service works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Oracle B2C Service support in their product?
Oracle B2C Service supports these languages: English.
Q: What kind of support options does Oracle B2C Service offer?
Oracle B2C Service offers support via 24/7 live support.
Q: What other applications or services does Oracle B2C Service integrate with?
Oracle B2C Service integrates with: Cirrus Contact Center, Oracle Service, and Sprinklr.
Q: What type of training does Oracle B2C Service provide?
Oracle B2C Service provides training in the form of documentation and live online.
Oracle B2C Service Product Features
Help Desk
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Incident Management
Not Supported
Knowledge Base
Not Supported
Multiple Brands / Products
Not Supported
Ticket Management
Not Supported
