Audience
B2C companies that need a customer service solution
About Oracle B2C Service
Oracle B2C Service provides innovative and immediate service to customers through the channels they prefer. This set of unified customer service solutions leverages AI and machine learning (ML) to help all service teams rapidly complete repetitive tasks so they can focus on delivering expert, tailored service straight to the customer. Offer flexible, immediate customer service with a human touch across a wide variety of digital channels. Provide a variety of self-service options so your customers easily help themselves, accessing the right answers quickly in a manner that best suits their needs. Offer the instant responses customers value through a conversational, AI-driven interface. Integrate service throughout your website so customers never have to search for how to get help. Offer the choice to chat or search for answers while continuing to browse your website.
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Integrations
Company Information
Oracle
Founded: 1977
United States
www.oracle.com/cx/service/b2c/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
24/7 Live Support
Oracle B2C Service Frequently Asked Questions
Oracle B2C Service Product Features
Help Desk
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Known Issue Management
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Alerts / Escalation
Automated Routing
Community Forums
Incident Management
Knowledge Base
Multiple Brands / Products
Ticket Management
