Audience
Re:amaze serves businesses of all sizes, from startups with high growth apps to large eCommerce businesses that operate multiple online storefronts.
About Re:amaze
Build stronger relationships with your customers with Re:amaze. As a reliable web-based helpdesk, Re:amaze helps businesses support and engage their customers through a variety of communications channels Built for high-scalability, Re:amaze delivers a robust set of features that include chat and email as well as integrations for social media and mobile. Other key functionalities offered by Re:amaze include automated workflows, conversation permalinks, shared inboxes, public help sites, reporting, FAQ, and satisfaction surveys.
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Pricing
Starting Price:
$20.00/month/user
Pricing Details:
Basic plan: $20 per user, per month; Plus plan: $40 per user per month
Free Trial:
Free Trial available.
Integrations
Company Information
Reamaze
Founded: 2012
United States
www.reamaze.com
Videos and Screen Captures
Reamaze-AllConversations
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Support
Phone Support
Online
Re:amaze Frequently Asked Questions
Re:amaze Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Known Issue Management
Not Supported
Knowledge Management
Cataloging / Categorization
Supported
Content Management
Supported
Decision Tree
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Artificial Intelligence (AI)
Not Supported
Collaboration
Not Supported
Discussion Boards
Not Supported
Live Chat
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Supported
Offline Form
Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
