Audience
Comm100 can help any contact center, support team, or sales and marketing team looking to deliver better customer service and support.
About Comm100
Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer.
Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency.
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Pricing
Starting Price:
$31.00
Pricing Details:
Live Chat
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based
AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually
Ticketing & Messaging: starting at $47/agent/month, billed annually
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based
AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually
Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Trial:
Free Trial available.
Company Information
Comm100 Network Corporation
Founded: 2009
Canada
www.comm100.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
24/7 Live Support
Online
Comm100 Frequently Asked Questions
Q: What kinds of users and organization types does Comm100 work with?
Comm100 works with these users and organization types: Mid Size Business, Small Business, Enterprise, Nonprofit, Government, and Startup.
Q: What languages does Comm100 support in their product?
Comm100 supports these languages: Bulgarian, Chinese (Simplified), Dutch, English, French, German, Greek, Italian, Japanese, Portuguese, Russian, Spanish, and Turkish.
Q: What kind of support options does Comm100 offer?
Comm100 offers support via 24/7 live support and online.
Q: What other applications or services does Comm100 integrate with?
Comm100 integrates with: Drupal, Facebook, Google Analytics, GoTo Meeting, Instagram, Jiva, Joomla!, LINE, Magento, OnPrintShop, Phone.com, Rambox, Salesforce, Shopify, Telegram, X (Twitter), WeChat, WhatsApp, WordPress, Wufoo, Zapier, and Zendesk.
Q: Does Comm100 have an API?
Yes, Comm100 has an API.
Q: Does Comm100 have a mobile app?
Yes, Comm100 has a mobile app for iPhone, Android, and iPad.
Q: What type of training does Comm100 provide?
Comm100 provides training in the form of documentation, live online, webinars, in person, and videos.
Q: Does Comm100 offer a free trial?
Yes, Comm100 offers a free trial.
Q: How much does Comm100 cost?
Pricing for Comm100 starts at $31.00.
Q: What pricing for support is available for Comm100?
Comm100 offers support included with purchase.
Q: What pricing for training is available for Comm100?
Comm100 offers training included with purchase and additional fee / premium available.
Comm100 Product Features
Chatbot
Call to Action
Supported
Context and Coherence
Supported
Human Takeover
Supported
Machine Learning
Supported
Natural Language Processing
Supported
Ready-made Templates
Supported
Reporting / Analytics
Supported
Sentiment Analysis
Supported
Social Media Integration
Supported
Inline Media / Videos
Not Supported
Payment Integration
Not Supported
Prediction
Not Supported
Conversational AI
Code-free Development
Supported
Contextual Guidance
Supported
For Developers
Supported
Intent Recognition
Supported
Multi-Languages
Supported
Omni-Channel
Supported
On-Screen Chats
Supported
Pre-configured Bot
Supported
Reusable Components
Supported
Sentiment Analysis
Supported
Virtual Assistant
Supported
Speech Recognition
Not Supported
Speech Synthesis
Not Supported
Customer Service
Alerts / Escalation
Supported
Appointment Management
Supported
Call Center Management
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Virtual Assistant
Supported
Workflow Management
Supported
Live Chat
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Supported
Offline Form
Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
Remote Support
File Transfer
Supported
Live Chat
Supported
Real-time Chat
Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Supported
Session Transfer
Supported
Surveys & Feedback
Supported
Diagnostic Tools
Not Supported
Comm100 Verified User Reviews
Write a Review-
Probability You Would Recommend? 9 out of 10
"Improves user engagement" 4 out of 5 stars Posted 2020-06-24
Pros: Comm100 is powered with artificial intelligence makes response chat automated. It has text auto-translation feature that makes it easy to understand for foreign visitors. It's available on cross-platform makes it easy to use and engage with visitors.
Cons: It lacks some important features like no user ticket system.
Overall: First-ever user experience is very important for any business. Comm100 helps my business to give the best user experience for the business website. Comm100 is powered with artificial intelligence makes easy to automated engagement with site visitors.
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