Audience

Comm100 can help any contact center, support team, or sales and marketing team looking to deliver better customer service and support.

About Comm100

Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer.

Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency.

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Pricing

Starting Price:
$31.00
Pricing Details:
Live Chat
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based

AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually

Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Trial:
Free Trial available.

Integrations

API:
Yes, Comm100 offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Comm100 Network Corporation
Founded: 2009
Canada
www.comm100.com

Videos and Screen Captures

Play Video Comm100 Omnichannel Comm100 AI Comm100 Live Chat with AI Copilot Comm100 AI Insights Monitoring and Sentiment Analysis Reporting
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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
24/7 Live Support
Online

Comm100 Frequently Asked Questions

Q: What kinds of users and organization types does Comm100 work with?
Q: What languages does Comm100 support in their product?
Q: What kind of support options does Comm100 offer?
Q: What other applications or services does Comm100 integrate with?
Q: Does Comm100 have an API?
Q: Does Comm100 have a mobile app?
Q: What type of training does Comm100 provide?
Q: Does Comm100 offer a free trial?
Q: How much does Comm100 cost?
Q: What pricing for support is available for Comm100?
Q: What pricing for training is available for Comm100?

Comm100 Product Features

Chatbot

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Machine Learning Supported
Natural Language Processing Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported
Inline Media / Videos Not Supported
Payment Integration Not Supported
Prediction Not Supported

Conversational AI

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Virtual Assistant Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported

Customer Service

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Supported

Live Chat

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Remote Support

File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported
Diagnostic Tools Not Supported

Comm100 Verified User Reviews

Write a Review
  • Kunal R.
    Manager
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Improves user engagement"

    Posted 2020-06-24

    Pros: Comm100 is powered with artificial intelligence makes response chat automated. It has text auto-translation feature that makes it easy to understand for foreign visitors. It's available on cross-platform makes it easy to use and engage with visitors.

    Cons: It lacks some important features like no user ticket system.

    Overall: First-ever user experience is very important for any business. Comm100 helps my business to give the best user experience for the business website. Comm100 is powered with artificial intelligence makes easy to automated engagement with site visitors.

    Read More...
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