Audience

AI-based cloud and on premise solution for faster and more personalized customer support that helps call centers, BPOs, inbound and outbound sales teams from airlines, healthcare, education, insurance, banking and retail

About Whelp

Whelp is an AI-based cloud and on premise solution for faster, more personalized customer support. Call centers, BPOs, inbound and outbound sales teams from airlines, healthcare, education, insurance, banking, retail and etc. Deliver personalized support across all channels from one screen. Build life-long customer relationships. Use our live chat to connect with valuable leads on your website when you’re online, and automate capturing their info when you’re not: our Chabot is at your service. Engage in meaningful conversations with customers in real time to increase loyalty. Pick things up right where they left off last - no repeat or recap required. Provide outstanding service to your customers where they are, from voice to chat, SMS, email and WhatsApp in a single screen. No add-ons or plug-ins required. Assist your customers quickly with personalized and swift support.

Pricing

Starting Price:
Free
Pricing Details:
We have 3 packages:
1) Freemium - 3 agents - Free
2) Medium - 10 agents - 500 USD/month
3) Premium - Unlimited agents - 990 USD/month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Whelp
Founded: 2019
United States
whelp.co

Videos and Screen Captures

Whelp Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Live Online
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Whelp Frequently Asked Questions

Q: What kinds of users and organization types does Whelp work with?
Q: What languages does Whelp support in their product?
Q: What kind of support options does Whelp offer?
Q: What other applications or services does Whelp integrate with?
Q: Does Whelp have a mobile app?
Q: What type of training does Whelp provide?
Q: Does Whelp offer a free trial?
Q: How much does Whelp cost?
Q: What pricing for support is available for Whelp?
Q: What pricing for training is available for Whelp?

Whelp Product Features

Chatbot

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI

Virtual Assistant Not Supported
Intent Recognition Not Supported
On-Screen Chats Not Supported
Code-free Development Not Supported
Speech Recognition Not Supported
For Developers Not Supported
Omni-Channel Not Supported
Multi-Languages Not Supported
Speech Synthesis Not Supported
Sentiment Analysis Not Supported
Contextual Guidance Not Supported
Pre-configured Bot Not Supported
Reusable Components Not Supported

Customer Communications Management

Batch Communications Supported
Chat / Messaging Supported
Content Management Supported
Email Distribution Supported
Interactive Content Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Video Content Supported
Print Management Not Supported
Template Management Not Supported

Customer Service

Alerts / Escalation Supported
Call Center Management Supported
Email Management Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Appointment Management Not Supported
Knowledge Base Not Supported
Self Service Portal Not Supported
Workflow Management Not Supported

Help Desk

Live Chat Not Supported
Community Forums Not Supported
Self Service Portal Not Supported
Automated Routing Not Supported
Multiple Brands / Products Not Supported
Knowledge Base Not Supported
Incident Management Not Supported
Ticket Management Not Supported
Alerts / Escalation Not Supported
Known Issue Management Not Supported
Interaction Tracking Not Supported
Document Storage Not Supported
Multi-Channel Communication Not Supported
Service Level Agreement (SLA) Management Not Supported
Network Monitoring Not Supported
Customizable Branding Not Supported
IT Asset Management Not Supported
Real-time Chat Not Supported
Email Integration Not Supported

Live Chat

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported
Screen Sharing Not Supported

Unified Communications

Calendar Management Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Audio / Video Conferencing Not Supported
Fax Management Not Supported
Voice Mail Not Supported

Whelp Additional Categories