Alternatives to Case Manager
Compare Case Manager alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Case Manager in 2024. Compare features, ratings, user reviews, pricing, and more from Case Manager competitors and alternatives in order to make an informed decision for your business.
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CallFinder
CallFinder
CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business. We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses across a wide range of industries. We like to think of ourselves as the speech analytics experts because, well, that’s all we do. We’re all about delivering a truly different software experience. You never get something that’s out-of-the-box. On purpose. Our Managed Client Services support is a differentiator that none of our speech analytics competitors offer. Your CallFinder Analyst becomes an integral part of your QA team, and you will work with your Analyst on a recurring basis to optimize CallFinder to meet your evolving business needs. -
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uContact
net2phone
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer -
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MightyCall
MightyCall
MightyCall is a flexible & scalable cloud-based call center solution designed specifically for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and outbound calls and increase your team’s productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.Starting Price: $15 per month per user -
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Voiso
Voiso
Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience. A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more. By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally.Starting Price: $49 per user per month -
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Everest 7
Lynk Software
Everest by Lynk Software, Inc. is a leading cloud-based complaint management and quality assurance software solution that supports mid-size and large organizations across a variety of industries. Highly customizable and easy to use, Everest helps organizations improve their service quality and increase customer loyalty by ensuring that every concern or issue is managed and handled in an efficient and timely manner. Everest users receive queries and customer complaints through various channels that include phone, email, mobile app, remote call centers, and the company’s website. -
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DialConnection
DialConnection
We're about more than technology. We're about delivering real business results, and providing ROI and metrics that make an impact. Our goal is to be your partner in contact strategy, helping you navigate a complex, highly-regulated industry. DialConnection offers a fully integrated, end-to-end solution to take your contact center's performance to the next level. Our intuitive, user-friendly interfaces and simple management tools help companies reach accounts and customers while maintaining compliance. Customizable options tailor to suit your needs and scale as your business and its requirements grow. DialConnection removes uncertainty, complexity and risk by automating your contact center communications with your customers. Our solutions provide you with the data management capabilities needed to make streamlined, effective call strategy decisions. Speech Analytics allows for the evaluation and comparison of performance and key metrics using data visualization. -
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TASKE Contact
TASKE Technology
Build your contact center on a solid foundation with TASKE Contact software, flexible contact center call management software. Thousands of contact and call center supervisors around the world rely on TASKE Contact software to help manage their agents, set and meet service levels, and provide vital management information on all call activity. TASKE Contact offers real-time ACD monitoring and historical call reporting for the contact center. It includes a web portal for access to real-time data and TASKE's advanced cradle-to-grave search tool, Visualizer. Our solutions provide the insight necessary to improve contact center service levels and enhance customer retention strategies. Organizations use TASKE to report on all inbound, outbound, and internal call activity, monitor and improve call center agents’ performance levels, respond immediately to changing call volume and agent availability and control operating costs. -
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Call Handling Cloud Contact Center
Call Handling
Call Handling’s cloud contact center allows you to grow your business more easily by providing all you need from a multi-channel communication solution without the need for any installation. Perfect for a start-up company, an established cloud call centre or an expanding business looking to join multi sites or homeworkers. A cloud contact centre is an alternative to buying a traditional phone system or can be an enhancement to your existing system. Cloud contact centers and Call Center Software is able to allow you to maximize the functionality of your phone system, reduce license fee costs, increase your capacity, have flexibility in where you work by allowing instant hot desking and offer the highest reliability, call centre business continuity, call centre disaster recovery solutions available. -
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Cirrus Contact Center
Cirrus
Whether your contact center is large or small, Cirrus Contact Center provides you with a complete, cloud-based solution that enables you to make a step change and deliver the experience your customers deserve. As a pay-as-you-go service, there is no reason you cannot gain the benefits of Cirrus Contact Center today. We simply work with you to define your customer experience and provide you with your Cirrus Contact Center. Helping you define the experience your customers deserve. Configured to your exact needs. Select the relevant capabilities and overlay onto your existing infrastructure. Your customers immediately see an improved experience. Cloud Based Recording. There is no longer a need to purchase and manage expensive call and contact recording equipment. We capture your interactions in the cloud and make these securely accessible to you from any location using any device. -
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Telemation
Database Systems
Database Systems Corp. (DSC) has been providing call center technology and computer software solutions to businesses and organizations since 1978. Telemation, our CRM software application, was built on the premise that providing timely information provided in a professional manner is the key to any business. But the flexibility to change is just as important in this dynamic business environment. We developed our contact center software with this concept from the very beginning. That is why so many call center managers, with unique and changing requirements, have chosen and continue to use Telemation software as their solution. When you need to quickly implement a new program or change existing campaigns, Telemation is the solution of choice. Telemation is CTI enabled with our call center phone system which features outbound predictive dialing and inbound call distribution (ACD) and Interactive Voice Response (IVR). Plus our phone system supports Text To Speech capability.Starting Price: $25 per month -
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Scorebuddy
Sentient
Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs. Allowing you to make decisions about where to focus your quality management resources. Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps. Take advantage of the depth of experience of our team who continues to deliver innovative quality management solutions. We understand your challenges and develop solutions that address the dynamic landscape of customer service. Scorebuddy delivers measurable, positive change to contact centers worldwide. Scorebuddy needs the contact information you provide to contact you about our products and services.Starting Price: $159 per month -
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Vocalcom
Vocalcom
AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place. -
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Verint Workforce Engagement
Verint
Leapfrog the competition with AI-powered tools built for the future of your workforce. Engage and manage your contact center, back office and branch teams. Today’s workforce includes humans and bots handling multiple complex requests across diverse channels and multiple locations. With Workforce Engagement, you can: Balance employee schedule flexibility with optimal staffing levels Measure and improve the quality and compliance of interactions Gather rich insights about conversations across all engagement channels Provide AI-powered assistance in real-time for optimal outcomes Verint Workforce Engagement is a Customer Engagement Platform with AI and automation at its core providing best of breed capabilities to manage, analyze, and improve customer engagements. A platform that is designed for the hybrid workforce, spans all customer engagement use cases instead of just the contact center, and is built on an open architecture. -
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Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application. Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement. Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels. Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise.
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InGenius
Upland Software
InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs, with an enterprise-proven solution. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, Upland InGenius easily adapts to unique contact center needs. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and enhance the customer experience. InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of interactions for intelligent decision-making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel -
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VortalSoft VCC
Vortalsoft
The VortalSoft Virtual Contact Center (VSVCC) is a hosted contact center solution that delivers intelligent call treatment, routing, blending, and management for all of your customer interaction requirements. VortalSoft is a service provider of on demand contact center solutions proven to optimize agent resources and increase the effectiveness of sales, marketing and customer service teams. With VortalSoft, outsourcers and companies of all sizes have a viable alternative to the complexity, cost, and overhead of on?premise contact center infrastructure. A full suite of inbound and outbound solutions are delivered over data networks as a “per user, per month” subscription service. Organizations seeking to harness the value of superior customer contact experiences and improve profitability find VortalSoft’s flexible outsource solutions a competitive advantage. -
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Genesys PureConnect
Genesys
The Genesys PureConnect customer experience application. A flexible, all-in-one CX application that meets your needs. The demands of customer service change constantly. Customers want to engage in the channel that best suits their preferences. And for today’s customer, good service isn’t just nice to have—it’s essential. To give those customers the experience they want takes flexible and reliable contact center technology. The Genesys PureConnect™ application is the only true, all-in-one omnichannel contact center and communications solution recognized as a leader in both cloud and on-premises markets. Get the richest set of capabilities—built from the ground up—to be certain you’re operating with maximum reliability, flexibility and control. Unifying communications across your company reduces complexity, simplifies administration, improves efficiency and reduces total cost of ownership. And doing all of this without disrupting existing systems. -
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DCDial
DCDial
Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more.Starting Price: $99 per month -
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VICIdial
Vicidial Group
VICIdial is an open-source Enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world. It has no per-user license fees and is completely free for anyone to use. VICIdial can allow agents to handle blended inbound and outbound calls, as well as the ability to do predictive and manual outbound list dialing. It can also handle inbound emails and website customer chat sessions, all within the same agent screen. There are over 2,000 features included, and it offers many flexible options for how to handle different customer interactions. There are also dozens of reporting options included to help you to manage your contact center.Starting Price: $0 -
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Ameyo
Ameyo
Artificially intelligent omnichannel contact center software to help enterprises. A flexible, enterprise-ready solution to thrive in the contactless world. Easy-to-use, powerful cloud-based call center software to be up and running in hours. 360-degree customer support with omnichannel ticket management. Humanize your Contact Center Interactions with Video Chat. A simplified and secure debt collection software to accelerate your debt recovery. Integrate real-time communications without owning or building a system. Faster conversions and reduced queries with conversational marketing. Increase Call Pick-up Rate with Truecaller for Business. Schedule a callback request for a world-class customer experience. Read, learn and enlighten from the best learning resources at your disposal. -
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UniVoIP Cloud Contact Center
UniVoIP
UniVoIP's Cloud Contact Center is a 100% scalable solution which ensures a truly customer-centric communication strategy delivered seamlessly across all customer service touchpoints, including SMS, email, SM, web chat, voice, and self-service options on any device. Leading the industry in innovation, UniVoIP’s enterprise-grade contact center technology is hosted and managed on a single platform, allowing agents and supervisors to engage, monitor and proactively service customers on their favorite media channel of choice, at a time that is most convenient for them. -
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Activate an intelligent, cloud-based contact center to power next-level customer experiences while minimizing costs. With dedicated solutions to match your business needs, Cloud Contact Center can help you seamlessly move from legacy, capital-intensive contact center services to a more flexible cloud-based or hybrid solution that drives customer retention and increases revenue. Avoid large capital outlays and buy only the services you need. Scale your services quickly during call traffic peaks and valleys. Simplify management through a single vendor with 30+ years of contact center success. Streamline omnichannel customer interactions, improve outbound sales campaigns and support dispersed agents with a single, cloud-based solution. Carrier-grade network and a fully redundant platform. Touch-tone or multilingual speech-recognition caller interfaces. Integration with standard databases, customer relationship management (CRM) systems, and 42 types of private branch exchange systems.
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CommSouth
CommSouth
With enterprise environments becoming more boundless, diverse, and dispersed there is a great need for integrated communications solutions that can anchor dynamism in technology integration. CommSouth offers robust unified communication and collaboration products and solutions that unify both real-time as well as non-real-time communication. Following are some of the segments serviced by CommSouth for optimizing business efficiency and improving productivity. CommSouth offers the best solutions for your contact center to be flexible and adaptable to different scenarios to deliver a great customer experience. To make the collaboration and customer care seamless and productive, different types of communication needs are integrated so that when an agent communicates in one medium, another is able to receive it and respond from another medium and/or device. Comm Contact Centre facilitates this and also helps you to track and reduce expenditure and sharpen agent training and performance. -
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astTECS
*astTECS
*astTECS provides complete enterprise telecom products based on Open Source Technology- such as IP PBX and Contact Center Solution. *astTECS IP PBX offers all the high-end features at an affordable price enabling your business to be future-ready, flexible, innovative and competitive while reducing your telecom expenses. *astTECS IP PBX can seamlessly integrate with any applications - CRM, ERP, PMS and even with your existing telecom infrastructure. *astTECS call center solution has advanced features with a real-time agent monitoring dashboard helps to improve your agent productivity and customer engagement with advanced analytics. *astTECS also offers a complete call recording solution for your business with real time dashboards. -
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C-Zentrix Contact Center
C-ZENTRIX
Contact Center is an integral piece of customer relationship management and drives customer experience. While large enterprises use contact centers for their support, service, feedback and marketing functions, smaller companies use them majorly for their direct marketing campaigns. A solution that is easy to integrate with third party databases, CRMs and connectors provide an easy way to capture, analyze and leverage customer data that can be used to improve the customer relationship and the business's productivity. CZ Contact Centre is available both on-premise and on cloud. It is highly scalable and customizable to suit all your business needs. We understand that your business can be a fledgling startup or a small and medium-size business. It can be a large enterprise as well. We offer different product suites based on your business needs. -
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Aavaz
Aavaz
Aavaz is a leading provider of contact center solutions. Aavaz provides a set of products and services to fit your calling and other customer touchpoint needs today with upgrade paths to your needs tomorrow. Aavaz power comes from it's flexibility, from an on-premise solution to a completely distributed workforce, from a single agent to 1000's of calls an hour. There is an Aavaz for you. Use Aavaz' smart, tracked outbound campaigns for Marketing, Sales, Surveys, Collections, Polls and more to give you the metrics you need to ensure results. Aavaz' flexible IVR's, queues, queue monitoring allow your customers to reach you like never before. Track every inbound call to and follow up with built-in tickets to ensure that no one gets ignored. Our team of experts have seen it all before and will guide you to success.Starting Price: $84.99 per month -
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GoTo Contact Center
GoTo
Deliver better experiences and boost sales with GoTo Contact Center: a cloud contact center solution built for small and medium-sized businesses. GoTo Contact Center levels up your customer interactions – without breaking the budget. Help your team be productive from home, the office, or wherever they work best. Get up and running in one day with a seamless onboarding process. Easily configure and manage your contact center solution in a simplified admin portal. Build the right workflow to deliver top-notch experiences and get customers the results they deserve. Route customer calls to the right agents and offer queue call-backs. Speed up outbound dialing or trigger pre-recorded voicemails. Switch seamlessly between voice, video, SMS, and chat. Get insights into team productivity and gauge customer satisfaction. See call analytics and stats like total talk time and wait time. Customize dashboards by agent or team. Find performance patterns and trends you can use to improve. -
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Sip2Dial
Sip2Dial
Cloud call center software to eradicate the issues in on-premise based systems. Our cloud call center software allows businesses to manage their call centers remotely and protect their data from external threats. Sip2Dial’s cloud call center software gives agents the tools and data they need. Our cloud call center software offers an instinctive interface that links customer settings from various channels and directs to various agents. The best part about our cloud call center software is that it can eliminate hold time by providing for your clients the alternative to revive an agent call back when their position touches base to the front of the line. Increase visibility and transparency and make things much easier. We at Sip2Dial understand client requirements precisely. We take time to understand tailored deployments to specific contact center needs, performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes.Starting Price: $19.95 per user per month -
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MyVoIP
MyVoIP
MyVoIP is the premier provider of cloud communications solutions that enable you to connect with your customers. We offer all the features you need for successful management of your business, plus we support you every step of the way with our 24/7 support specialists. MyVoIP office phone service is feature-rich, reliable, efficient and affordable. For businesses who need flexibility with remote workers or just need to always be available to their customers. Modern contact centers do much more than power telephone interactions. Today’s businesses need to connect with their customers over multiple channels such as SMS, in-app chat, video and more. Fax technology continues to be a core component for many businesses, and that is why MyVoIP has developed a complete suite of fax solutions. MyVoIP is an ideal solution for companies that want to reduce costs, lower operational complexity, and maintain flexible scalability with multi-segment deployment options. -
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First Contact SaaS
First Contact SAAS
First Contact provides powerful agent workflow and call scripting software that optimizes both your inbound and outbound call handling processes. This is based upon workflow and management information tailored to your unique business rules. We support preview and progressive dialling, call blending and full integration to your CRM Systems and contact center services. A powerful and intuitive Workflow-Based Scripting capability that enables an informed Customer conversation and in effect guided scripting software, whilst significantly reducing the cost of training and mitigating business process risk. Collect and report on the outcome of each contact so you can easily understand what is happening in your business. This provides you with the necessary integration with the rest of your business to improve your customers' experience. This means that you get the cloud based call scripting software solution with integration with your exisiting telephony and CRM. -
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opcycWFM
opcyc GmbH
Our WFM suite supports your company in using your valuable resources in a more targeted, economical and employee-friendly manner, while reducing the manual and personnel-intensive proportion of administrative activities to a minimum. Service centers of all sizes in over 15 countries use the opcycWFM software developed by us in order to be able to efficiently manage, plan, control and productively deploy their employees even in a highly complex environment, while taking the wishes and concerns of your employees into account as much as possible. opcycWFM accompanies your planning, your control and your personnel processes. opcycWFM is the holistic workforce management that helps to run through the operating cycle of daily operations intelligently and does not have to be adjusted at great expense first, but is configurable on its own like no other WFM solution. If you want to feel every day that the WFM manufacturer understands you, you can't get past opcycWFM.Starting Price: $5.95 per user per month -
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iTouchVision
iTouchVision
We believe that offering a unique, flexible and responsive platform, especially as Field Service Management solution, will ensure that you can deliver the ultimate customer service. All-in-one platform to manage incoming calls, provide online support, chat, SMS, self-service application synchronisation, emails and social media integration for end-to-end customer management. Multi-platform mobile applications to manage your field workforce. Empower the mobile workforce to receive, queue, schedule, accomplish, update and notify their job orders on the move. Achieve a smooth life-cycle management of service requests and tasks with iTouchVision’s Service Desk Solution. Schedule and manage all back-office operations with effortless and automated administration workflows. Our highly configurable platform will meet most of your business needs, but an off the shelf solution will never meet your business process 100%. Where our platform does not meet your full requirements. -
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Livecom
Livecom
Unique and flexible Value Added Service solutions which enable our customers the control to create, manage, and scale the innovative services they want and need to deliver. Our omnichannel contact solution enables enterprises to improve their customer experience by tracking customer interactions and facilitating more effective communications. Customer intimacy You come first, we offer solutions and guide you every step. Rapid implementation methodology Our consultants help and guide you in a fast and efficient way. Carrier-grade, mid-market pricing Highly customizable and robust solutions at mid-market rates. On-premise, private cloud, public cloud, or hybrid deployments With Livecom you can choose where you want to deploy. GDPR compliant We also have our own cloud hosting in the Netherlands. Fully web-based, including a graphical flow builder for easy & fast creation of dialogues. Telecom solution which increases calls completion, revenue, and customer satisfaction. -
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ice Contact Center
Computer Talk Technology
ice Contact Center is an all-in-one customer communications solution, designed to serve all of your contact center needs. Stay ahead of the curve by providing more than just a simple call center. Evolve into an omnichannel contact center solution with enterprise-class features. An all-in-one solution lets you invest in your platform and infrastructure once. No need to add technologies or support diverse systems. Know which processes need to be updated and when with over 100 pre-built reports and a highly configurable monitoring tool. Add social media and mobile channels to your contact center so customers can reach your where it is most convenient for them. ice Contact Center was developed with users and customers in mind. This means that we provide an all-in-one solution to meet all of your needs, enabling you to serve your customers effectively. -
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1Stream
1Stream
1Stream is the leading provider of cloud-based contact center and CX technology in Southern Africa. Our award-winning omnichannel solution serves customers of all sizes, providing pay-use access to world-class technology that is rapidly scalable and available on demand. Our expertise is in transforming complex contact center and CX technologies into simple solutions that focus on improving customer experience and managing total costs. 1Stream specializes in cloud contact center technology delivering solutions that enhance contact center productivity, quality, and integrity. Our core products provide the routing, recording, and reporting essential for management in a contact center. Artificial intelligence has greatly enhanced contact center productivity and customer experience. 1Stream has embraced these technologies and provides advanced solutions to the contact center space. Running a productive contact center has never been easier to achieve. -
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InterDialog UCCS
Teckinfo Solutions
A highly reliable and robust Contact center solution offering Multi-channel interactions via Video, Voice, Chat, Email, SMS & Social Media. Agent & supervisor login on home laptops & desktops via landlines or mobile. Solution works for inbound, outbound and blended contact centers. Compatible with any TAPI compliant PBX, IP-PBX and Asterisk. Beyond 1000+ seats per site with option for multiple CTI. Highly Reliable with options for data replication and redundancy. Maximize Productivity & improves agent efficiency. -
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Thulium
Thulium
Your team works all the time with data. Contact history, dashboards, wallboards, reports. Data-driven support is a response to growing customer requirements. Everyone knows what to do. Nothing is lost. The customer service program is a simple distribution of information within a team. There is no duplication of tasks. Advanced reports, control over KPIs. Collect website leads through proactive chat and callback. Make a sale thanks to advanced functions of a virtual call center. Organize the after-sales service process. Thulium is clear and easy to use. Quick implementation, easy configuration, good support (hey, we create contact center software, we need to know how to use it!). Thanks to the integrations and rich API, the Thulium contact center system will become part of your tool ecosystem. Automation will take care of repetitive activities. 100% of calls received. Make more effective phone calls and immediately connect the client with the right consultant.Starting Price: $26.38/month/user -
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Anywhere365
Anywhere365
Anywhere365 was founded on the belief that anyone within a business can be a Contact Center. So, we built Anywhere365 Unified Contact Center for Skype for Business and Microsoft Teams. As an Independent Software Vendor, we continuously invest in improving and developing our solution. The Workstreampeople solutions enable organizations to improve their business results and enhance their operational efficiency. The vision of Anywhere365 is to reduce all unnecessary dialogues. Our Unified Contact Center solution was born from a vision we’ve had for many years. Offering a solution in which the right information reaches the right person at the right time, no matter what the location is. From our Consultancy and Professional Services branch, but especially as developers of smart software applications, we have created solutions for many organizations. The Unified Contact Center for Microsoft Teams and Skype for Business represents the next step for us. -
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Enghouse Interactive Contact Center
Enghouse Interactive
Unlock the power of your contact center with Enghouse Interactive. Engage your customers across all channels, provide personalized experiences at scale, and make your contact center your competitive advantage. You contact center is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty. With increased demands from customers, companies require a communications platform that’s agile enough to quickly and efficiently respond to customers from any channel, at any time; connecting them to your business rules, while providing actionable intelligence to drive ongoing improvement. Our unique omni-channel contact center solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget. -
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Teleware
Teleware
Cloud Contact Center is designed for businesses looking to increase call handling capacity, including meeting spikes in call volume such as increased seasonal demand or crisis management. Fast to deploy, easy to add/remove users, and inexpensive compared to on-premise based solutions, our enterprise-grade cloud contact centre is perfect for businesses looking for added flexibility and control in their telephony infrastructure. This is one of the few contact centers that gives users full access through the native Microsoft Teams interface. Cloud Contact Centre from Teleware provides users with an enhanced experience every day. -
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CCT ContactPro
CCT
CCT ContactPro® (CP) is the perfect solution for Unified Agent Desktop with Customer Service Automation in an Omni-Channel Contact Center environment. Contact-Pro® empowers agents to efficiently serve customers in today‘s demanding world of Omni-Channel communication. The state-of the-art technology solution helps to leverage existing infrastructure while decreasing contact center costs and increasing customer satisfaction. The flexible and adoptable desktop in combination with automation and integration capabilities enables efficient services with the best available resources at the right time to deliver an excellent customer experience (CX). The right information for a successful customer dialog and reduced over-head through automation increase the agent productivity. Customers want to communicate with channels they like, channels that solve their problem fast. -
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ID-Cloud
Teckinfo Solutions Pvt. Ltd.
ID CLOUD, A premium cloud contact center solution helps streamline all your business-related communications and engage with your customers through multiple communications channels e.g. voice, video, chat, email, social media & messaging. It gives organizations the flexibility to scale up easily & pay as per use. ID CLOUD easily integrates with all your existing applications & CRM. Make your everyday customer conversations smooth & valuable with ID CLOUD. -
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Nuance Contact Center AI
Nuance Communications
Nuance Contact Center AI adds an intelligent engagement layer to your contact center operations, helping you deliver superior customer and agent experiences—and superior business outcomes—on any partner platform. Ride our innovation wave, with award‑winning AI for contact center solutions for improved conversational customer engagements, biometric authentication, and agent efficiency. Deploy industry‑specific AI solutions built on deep industry expertise and insights from billions of customer interactions. And protect your investment in existing customer service applications, wherever your cloud journey takes you, with easy portability and no need to rewrite. Nuance Contact Center AI gives you easy access to cloud‑native, cloud‑agnostic services built on decades of conversational AI innovation leadership and proven to deliver remarkable business outcomes. -
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Kunnect
Kunnect
Kunnect provides high quality hosted call center software to help you run your business effortlessly! Kunnect is the best Hosted Call Center Software available today. We provide an Amazon cloud based solution that covers all your call center software and telecommunications needs anywhere on the globe. Kunnect’s XVP - Hosted Call Center Solution provides an affordable and easy to use predictive dialer with CRM scripting to increase productivity, reduce operational costs, and improve customer satisfaction. Our solution is used throughout the world in call centers, as well as empowering at-home agents. Kunnect’s sophisticated cloud-based predictive dialing supports structured, automated outbound right party contact to ensure you meet commitments to your customers and stay in touch. Supports predictive dialing and preview dialing modes for flexibility and productivity. Offers post call actions like printing of invoices or lead sheets.Starting Price: $125 per month -
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Webex Contact Center
Cisco
Deliver the best customer experiences, every time. Drive better engagement between your business and customers with Webex Contact Center, our flexible, innovative cloud contact center solution. A rich experience for your customers, a profitable experience for you. Data-driven artificial intelligence capabilities help your agents deliver the most personalized customer experiences, every time. Drive deeper customer engagement that improves sales conversions, revenue, retention, customer satisfaction scores, and first contact resolution. Integrated collaboration tools let agents work together to improve the customer experience and optimize the outcomes from every interaction. Intelligently distribute calls across agents in multiple or remote sites with routing based on skills, capacity, load balance and agent availability. Sophisticated distribution of call queues, including overflow queues based on skill set, group cascading, and more. -
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Windstream Enterprise CCaaS
Windstream Enterprise
Your customers want to interact with you their way, by phone, chat or web. That is why your contact center needs to accommodate each customer’s communication medium of choice. A cloud-based Contact Center as a Service (CCaaS) experience gives your agents the power and flexibility to meet each customer at their level and saves you money on hardware and operating expenses. CCaaS is an omnichannel customer care solution delivered as a service by Windstream Enterprise. Based on our robust Unified Communications as a Service (UCaaS) technology, CCaaS seamlessly integrates key contact center communications types, including voice call, webchat, and text messaging with omnichannel routing to ensure your customers can connect via the method that best fits their needs. Additionally, CCaaS comes with call management and measurement tools to help maximize agent handling and drive first-call resolution. -
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Exelysis Contact Center
Exelysis
Exelysis Contact Center is a contemporary telecom framework providing advanced features, improving the reliability of communication. Exelysis, through group based routing, allows the intelligent distribution of calls and the optimal utilization of agent resources. With Exelysis Contact Center, each call can be multiply tagged based on its characteristics, allowing for fine grained handling. An agent group acts like the bonding agent between calls and handling agents. Groups can abstract skills, departments and campaigns, providing great flexibility when modelling the call routing scenarios. Groups can be bundled in sets, allowing more complex scenarios to be implemented. Queueing of calls is performed dynamically, based on the call’s characteristics. Priorities allow for delicate tuning of call handling order, and advanced features like priority levels allow assigning important calls to agents concurrently with their streamlined workload.Starting Price: 50e -
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CallTaker
Synagen Systems
CallTaker is a POWERFUL, SOPHISTICATED, and CUSTOMISABLE cloud-based customer service management system for pre-or post-sales customer support, internal user support for IT/HR help desks, carpark and property security help desks, or any use case where you need to provide and track service to external or internal users, the public, customers or other organizations. CallTaker is a powerful, comprehensive business management tool for improving efficiency, productivity and governance in your customer service center. To run smoothly, your business needs customer relationship data that are automatically updated, with instant access for employees, and provides a full history of all communications, meetings, and documents shared. With CallTaker, your business has one place to store every customer, every lead, every service request, and all of their contact info, preferences, and history so your conversations are always personal, relevant, and up-to-date.Starting Price: $9.95 per month -
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Contact Center Solution
VoIPTechSolutions
VoIP is an advanced way of business communication which mostly finds it’s complete usefulness in contact centers. VoIPTech Solutions empowers contact centers with a complete Voice Over Internet Protocol (VoIP) solution across the globe. Our VoIP experts help you manage your contact center smoothly and improve the productivity of your agents. Our customized VoIP solutions are cost-effective and motivate start-up contact centers to grow in a competitive environment. You will get seamless VoIP communication Facilities with no phone lines required which will help you manage your agents remotely. VoIP technology is affordable than the traditional way of communication as it uses internet protocols to establish business connections from miles away. We provide you feature-packed VoIP services which ensure a proficient contact center solution. Depending on the size of your business especially contact centers, you can customize our VoIP services. -
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Ozonetel
Ozonetel
Setup a full-fledged contact center from scratch in hours. Add cloud capabilities while keeping your on-prem hardware. Migrate from legacy to cloud overnight. At Ozonetel, we connect you with product experts who will deeply understand your requirements before recommending a solution that perfectly matches your business goals. Cost-effectively unify and automate digital and voice channels. Top rated dialers to accelerate inbound lead management & outbound campaigns. Setup a complete call management system in 24 hours or less. Comprehensive inbound, outbound, and blended call center solutions. At Ozonetel, we offer secure, cloud-based communication solutions that provide a better customer experience at a lower total cost for contact centers. We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continue to set us apart.Starting Price: $25 per month