Audience
Contact and call centers requiring a business platform to improve their services
About Scorebuddy
Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs. Allowing you to make decisions about where to focus your quality management resources. Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps. Take advantage of the depth of experience of our team who continues to deliver innovative quality management solutions. We understand your challenges and develop solutions that address the dynamic landscape of customer service. Scorebuddy delivers measurable, positive change to contact centers worldwide. Scorebuddy needs the contact information you provide to contact you about our products and services.
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Pricing
Starting Price:
$159 per month
Free Trial:
Free Trial available.
Integrations
Company Information
Sentient
Founded: 2001
Ireland
www.scorebuddyqa.com
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Product Details
Platforms Supported
Cloud
Training
Live Online
Webinars
Support
Phone Support
Online
Scorebuddy Frequently Asked Questions
Scorebuddy Product Features
Call Center
Blended Call Center
Supported
Call Recording
Supported
Call Scripting
Supported
Inbound Call Center
Supported
Outbound Call Center
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Logging
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
