Audience
Companies that need a powerful call center and speech analytics solution
About DialConnection
We're about more than technology. We're about delivering real business results, and providing ROI and metrics that make an impact. Our goal is to be your partner in contact strategy, helping you navigate a complex, highly-regulated industry. DialConnection offers a fully integrated, end-to-end solution to take your contact center's performance to the next level. Our intuitive, user-friendly interfaces and simple management tools help companies reach accounts and customers while maintaining compliance. Customizable options tailor to suit your needs and scale as your business and its requirements grow. DialConnection removes uncertainty, complexity and risk by automating your contact center communications with your customers. Our solutions provide you with the data management capabilities needed to make streamlined, effective call strategy decisions. Speech Analytics allows for the evaluation and comparison of performance and key metrics using data visualization.
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Integrations
Company Information
DialConnection
Founded: 1997
United States
www.dialconnection.com
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Product Details
Platforms Supported
Windows
Training
Documentation
Support
Phone Support
24/7 Live Support
Online
DialConnection Frequently Asked Questions
DialConnection Product Features
Call Center
IVR / Voice Recognition
Predictive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Call Monitoring
Call Recording
