Audience
Companies that need a powerful call center and speech analytics solution
About DialConnection
We're about more than technology. We're about delivering real business results, and providing ROI and metrics that make an impact. Our goal is to be your partner in contact strategy, helping you navigate a complex, highly-regulated industry. DialConnection offers a fully integrated, end-to-end solution to take your contact center's performance to the next level. Our intuitive, user-friendly interfaces and simple management tools help companies reach accounts and customers while maintaining compliance. Customizable options tailor to suit your needs and scale as your business and its requirements grow. DialConnection removes uncertainty, complexity and risk by automating your contact center communications with your customers. Our solutions provide you with the data management capabilities needed to make streamlined, effective call strategy decisions. Speech Analytics allows for the evaluation and comparison of performance and key metrics using data visualization.
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Integrations
Company Information
DialConnection
Founded: 1997
United States
www.dialconnection.com
Videos and Screen Captures
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Product Details
Platforms Supported
Windows
Training
Documentation
Support
Phone Support
24/7 Live Support
Online
DialConnection Frequently Asked Questions
Q: What kinds of users and organization types does DialConnection work with?
DialConnection works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does DialConnection support in their product?
DialConnection supports these languages: English.
Q: What kind of support options does DialConnection offer?
DialConnection offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does DialConnection integrate with?
DialConnection integrates with: Lariat Collections Platform and Sedric AI.
Q: What type of training does DialConnection provide?
DialConnection provides training in the form of documentation.
DialConnection Product Features
Call Center
IVR / Voice Recognition
Supported
Predictive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Progressive Dialer
Not Supported
IVR
Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Routing
Supported
Multiple Scripts
Supported
Phone Key Input
Supported
Survey Management
Supported
Text to Speech
Supported
Voice Customization
Supported
Voice Mail
Supported
Predictive Dialer
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
FCC Compliance
Supported
FTC Compliance
Supported
Lead Capture
Supported
Lead Management
Supported
Call Monitoring
Not Supported
Call Recording
Not Supported
