Audience
Call centers and businesses looking for a cloud call center software solution for their business needs
About Telemation
Database Systems Corp. (DSC) has been providing call center technology and computer software solutions to businesses and organizations since 1978. Telemation, our CRM software application, was built on the premise that providing timely information provided in a professional manner is the key to any business. But the flexibility to change is just as important in this dynamic business environment. We developed our contact center software with this concept from the very beginning. That is why so many call center managers, with unique and changing requirements, have chosen and continue to use Telemation software as their solution. When you need to quickly implement a new program or change existing campaigns, Telemation is the solution of choice. Telemation is CTI enabled with our call center phone system which features outbound predictive dialing and inbound call distribution (ACD) and Interactive Voice Response (IVR). Plus our phone system supports Text To Speech capability.
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Pricing
Starting Price:
$25 per month
Integrations
No integrations listed.
Company Information
Database Systems
Founded: 1978
www.databasesystemscorp.com/pstelemation.htm
Videos and Screen Captures
Other Useful Business Software
Custom VMs From 1 to 96 vCPUs With 99.95% Uptime
Live migration and automatic failover keep workloads online through maintenance. One free e2-micro VM every month.
Product Details
Platforms Supported
Windows
Training
Documentation
In Person
Support
Phone Support
Online
Telemation Frequently Asked Questions
Telemation Product Features
Call Center
Call Recording
Supported
Database
Supported
IVR / Voice Recognition
Supported
Predictive Dialer
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
IVR
Call Recording
Supported
Voice Mail
Supported
Call Center
Not Supported
Call Logging
Not Supported
Call Routing
Not Supported
Multiple Scripts
Not Supported
Phone Key Input
Not Supported
Survey Management
Not Supported
Text to Speech
Not Supported
Voice Customization
Not Supported
Predictive Dialer
Call Recording
Supported
Call Monitoring
Not Supported
Call Results
Not Supported
Call Transfer
Not Supported
Callback Scheduling
Not Supported
Campaign Specific Caller ID
Not Supported
Contact Management
Not Supported
FCC Compliance
Not Supported
FTC Compliance
Not Supported
Lead Capture
Not Supported
Lead Management
Not Supported
Telephony
IVR / Voice Recognition
Supported
Predictive Dialer
Supported
Auto-Dialer
Not Supported
Call Center Management
Not Supported
Call Monitoring
Not Supported
Contact Management
Not Supported
Inbound Reporting
Not Supported
Outbound Reporting
Not Supported
Telemarketing Management
Not Supported
VoIP
Not Supported
Voice & Data Integration
Not Supported
