Audience
Contact Centers in the collection, accounts receivable management, financial and tracing fields
About Case Manager
Case Manager is a highly configurable and flexible software solution for collections, accounts receivable, financial and tracing contact centers. Case Manager's flexibility allows you to continuously explore new and improve existing strategies.
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Pricing
Starting Price:
$35 per user per month
Free Version:
Free Version available.
Integrations
No integrations listed.
Company Information
Case Manager
Founded: 1995
South Africa
casemanager.tech
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Product Details
Platforms Supported
Cloud
Windows
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online
Not Offered