Audience

Workforce management solution for companies

About opcycWFM

Our WFM suite supports your company in using your valuable resources in a more targeted, economical and employee-friendly manner, while reducing the manual and personnel-intensive proportion of administrative activities to a minimum. Service centers of all sizes in over 15 countries use the opcycWFM software developed by us in order to be able to efficiently manage, plan, control and productively deploy their employees even in a highly complex environment, while taking the wishes and concerns of your employees into account as much as possible. opcycWFM accompanies your planning, your control and your personnel processes. opcycWFM is the holistic workforce management that helps to run through the operating cycle of daily operations intelligently and does not have to be adjusted at great expense first, but is configurable on its own like no other WFM solution. If you want to feel every day that the WFM manufacturer understands you, you can't get past opcycWFM.

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Pricing

Starting Price:
$5.95 per user per month

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

opcyc GmbH
Founded: 2011
Germany
opcyc.de/opcyc/de/

Videos and Screen Captures

opcycWFM Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Support
Phone Support
Online

opcycWFM Frequently Asked Questions

Q: What kinds of users and organization types does opcycWFM work with?
Q: What languages does opcycWFM support in their product?
Q: What kind of support options does opcycWFM offer?
Q: What type of training does opcycWFM provide?
Q: How much does opcycWFM cost?

opcycWFM Product Features

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Workforce Management

Performance Appraisal Supported
Scheduling Supported
Skills Tracking Supported
Time & Attendance Supported
Variable Workforce Supported
Budgeting & Forecasting Not Supported
Contractor Management Not Supported
Employee Lifecycle Management Not Supported
Labor Projection Not Supported
Recruiting Management Not Supported