Audience

Cloud contact centers searching for a solution to enhance their productivity, improve their quality, and optimize customer experience

About 1Stream

1Stream is the leading provider of cloud-based contact center and CX technology in Southern Africa. Our award-winning omnichannel solution serves customers of all sizes, providing pay-use access to world-class technology that is rapidly scalable and available on demand. Our expertise is in transforming complex contact center and CX technologies into simple solutions that focus on improving customer experience and managing total costs. 1Stream specializes in cloud contact center technology delivering solutions that enhance contact center productivity, quality, and integrity. Our core products provide the routing, recording, and reporting essential for management in a contact center. Artificial intelligence has greatly enhanced contact center productivity and customer experience. 1Stream has embraced these technologies and provides advanced solutions to the contact center space. Running a productive contact center has never been easier to achieve.

Integrations

API:
Yes, 1Stream offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

1Stream
South Africa
1stream.co.za/

Videos and Screen Captures

1Stream Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online

1Stream Frequently Asked Questions

Q: What kinds of users and organization types does 1Stream work with?
1Stream works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does 1Stream support in their product?
1Stream supports these languages: English.
Q: What kind of support options does 1Stream offer?
1Stream offers support via phone support and online.
Q: What other applications or services does 1Stream integrate with?
1Stream integrates with: Sugar Connect, Microsoft 365, Oracle Cloud Infrastructure, Salesforce, SAP Cloud Platform, WhatsApp, and Zendesk.
Q: Does 1Stream have an API?
Yes, 1Stream has an API.
Q: What type of training does 1Stream provide?
1Stream provides training in the form of documentation, live online, and in person.

1Stream Product Features

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported