Alternatives to Red Box
Compare Red Box alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Red Box in 2026. Compare features, ratings, user reviews, pricing, and more from Red Box competitors and alternatives in order to make an informed decision for your business.
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1
Jiminny
Jiminny
Jiminny is the world’s most loved Conversation Intelligence platform. AI captures & analyzes all your critical go-to-market insights and automates the data instantly to your CRM. We empower your team to drive more revenue with actionable insights and informed decisions. Conversation intelligence designed to be used and enjoyed by your whole business. Sell smarter, grow faster and win more deals. Jiminny empowers revenue teams to capture and analyze critical go-to-market insights across video, voice, and email. It helps reps automate administrative tasks, giving them more time to sell and improve performance. Managers gain confidence with actionable insights to develop their teams, while Executives trust the CRM as a source of truth for data-driven decisions and the launchpad for revenue growth. With fast onboarding, a seamless user experience, and ROI in under six months, Jiminny delivers the ultimate platform to power revenue intelligence across your entire business. -
2
Zadarma
Zadarma
Powerful Cloud Telephony for Global Businesses Zadarma offers a feature-rich VoIP platform designed for businesses that want flexibility, scalability, and professional communication without high costs. Set up your cloud PBX in minutes, manage international teams, and serve customers worldwide — all from a single interface. Key features: - Virtual phone numbers in 110+ countries - Free cloud PBX with IVR, call routing, and analytics - Integration with CRMs: HubSpot, Zoho, Bitrix24, and more - AI Voice Agent and AI-speech recognition and analytics - Apps for desktop, mobile, and browser-based calling - AI-powered voice agents and call tracking - Full control via web interface and API Ideal for remote teams, support centers, and growing companies looking to modernize their phone systems.Starting Price: $2/month -
3
Eleveo
Eleveo
Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted. -
4
CallShaper
CallShaper
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.Starting Price: $75 per month -
5
Fireflies.ai
Fireflies
Fireflies is an AI voice assistant that helps transcribe, take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platforms in the world like Zoom, Google Meet, Webex, & Microsoft Teams along with business applications like Slack and Salesforce. Record: Instantly record meetings across all major web-conferencing platforms. Invite Fireflies or have it automatically capture them. Transcribe: Fireflies can transcribe live meetings or audio files that you upload. Skim the transcripts & listen to the audio simultaneously. Collaborate: Add comments & flag important moments on calls for teammates to easily review. Search: Review an hour long call in less than 5 minutes. Filter to action items, dates, metrics, and other important topics.Starting Price: $10 per user per month -
6
Otter.ai
Otter.ai
Otter is where conversations live. Generate rich notes for meetings, interviews, lectures, and other important voice conversations with Otter, your AI-powered assistant. Organizations who have the Otter advantage. Teams big and small trust Otter to transcribe their important conversations. Our shiny new release, Otter 2.0, adds more functionality to improve collaboration and productivity. The Teams plan includes capabilities designed especially for small and medium businesses and teams in larger enterprises. Record and review in real time. Search, play, edit, organize, and share your conversations from any device. Record conversations using Otter on your phone or web browser. Import or sync recordings from other services. Integrate with Zoom. Get real-time streaming transcripts and, within minutes, rich, searchable notes with text, audio, images, speaker ID, and key phrases. Share or export voice notes to inform others and get on the same page.Starting Price: $8.33 per month -
7
VTlogger
Voicetronix
VTlogger is an open source (LGPL), web driven software application, that when combined with our range of telephony cards, can help you build reliable and easy to use call recording and custom call tracking solutions suitable for any sized organization and industry. VTlogger can record the audio and capture all the call details (ie. CDR) associated with voice communications across primary rate (E1/T1/J1) ISDN lines, as well as analogue trunk (ie. POTS) lines and PBX extensions. Whether you're handling hundreds of calls a day or thousands of calls an hour, our solutions are the premium choice if you are in the market for a practical, cost effective system backed by exceptional vendor support. With our VTlogger software, you can build a multi-channel analogue voice logger or primary rate (E1/T1/J1) line call recorder for the price of a computer and a Voicetronix telephony card. This can equate to as little as US $50/channel for a system supporting a primary rate ISDN line.Starting Price: Free -
8
Voximal
Ulex Innovative Systems
VoiceXML interpreter extended for your business. Runs over the Asterisk free and open source framework. It adds a capability to extend and manage the Asterisk solution from the VoiceXML standard language. Voximal is an up-to-date and innovative piece of software. It runs over the Asterisk free and open source framework. It adds a capability to extend and manage the Asterisk solution from the VoiceXML standard language. Make, receive, and monitor calls on your platform based on the Asterisk. Make your telephony solution to provide a highly scalable base system. Control your calls with the standard VoiceXML syntax. Voximal lets you make, manage and route calls simply. Add to your Asterisk a VoiceXML interpreter. Use the standard VoiceXML language and web framework to create IVR portals and complex voice telephony services. Voximal is compatible with most Asterisk release and Linux distributions.Starting Price: $25/month/channel -
9
Dubber
Dubber
Dubber is the world's leading provider of cloud-based call recording and voice AI. Built to scale to meet any need, Dubber allows businesses and government to unlock the insights in calls, videos and messages. Dubber is native to your service and on instantly. Securely and compliantly capture recordings without costly hardware or storage. Scale infinitely. AI-powered analysis reveals critical insights. From sentiment analytics, keyword trends, to notifications and more. All from one platform that connects to your data, applications and dashboards. See all your recordings and data in one place, whether in the Dubber app or Voice Intelligence Cloud get total visibility into conversations - from one to many services. Voice, video and chat. Zero hardware, infinite scale, flexible monthly plans make the return on conversational data compelling and affordable. AI-enriched insights from beautiful transcriptions to transcriptions and conversational data. -
10
BDM Voice
BDM Voice
With so many options to choose from, finding the right telephone system for your business can be overwhelming. If you have time, read on to learn about different options. If not, get in touch and our specialists will work with you to find a suitable solution that meets your needs. BDM offers a different approach to telephony. Dependent on your specific business needs, including company size, location, remote working practices, number of sites and available network connections, we will advise of the most suitable solution that meets these needs. Sometimes called Cloud Telephony, IP Telephony or VoIP (Voice over Internet Protocol). Hosted Telephony simply connects to a data network so requires less hardware. You can still have a familiar desktop handset, or you may prefer to use a desktop PC with a headset, or just a smartphone device – or sometimes a combination of all three! -
11
Teleware
Teleware
Cloud Contact Center is designed for businesses looking to increase call handling capacity, including meeting spikes in call volume such as increased seasonal demand or crisis management. Fast to deploy, easy to add/remove users, and inexpensive compared to on-premise based solutions, our enterprise-grade cloud contact centre is perfect for businesses looking for added flexibility and control in their telephony infrastructure. This is one of the few contact centers that gives users full access through the native Microsoft Teams interface. Cloud Contact Centre from Teleware provides users with an enhanced experience every day. -
12
Diamond Voice
Diamond Voice
Diamond Voice delivers hosted telephone solutions nationwide. We are privileged to include the top companies in a variety of industries as clients. With extensive knowledge of telecommunications and cloud-based telephony, our Sales Engineers combine the best of customer service with hands-on understanding of system capabilities. We specialize in business class telephone solutions and creative IVR applications for the cloud telephone platform. Innovative and inexpensive hosted telephone solutions provide companies with the reliable communications necessary in today's competitive marketplace. Privately held and family owned, at Diamond Voice, we bring the same loyalty and passion for excellence to your business that we have for ours. Loyalty and reliability are core values. Exceptional technical support is a personal commitment at Diamond Voice. Business and personal activity doesn't stop at 5pm, so 24-hour technical support is provided and no question is too small to ask. -
13
RT Telephony
Rolustech
Make inbound and outbound calls from Sugar with a single click from any default or custom SugarCRM modules including Leads, Contacts, and Accounts. The calls can be made via multiple channels: web, desktop, and mobile applications – using the mic and speakers. Let RT Telephony be an operator for you. It can manage extensions and phone directories. With the IVR setting of RT telephony, you can compose a welcome message, manage voice tone, configure incoming calls, prompt your caller with a set of options according to your customized configuration and much more in your Sugar Platform. RT Telephony is not a one-trick pony. In addition to verbal communication, it supports textual conversations. You can send an SMS instantly or receive them as well. To initiate an SMS conversation through Sugar, all you require is RT Telephony integration and the recipient’s number. Create Campaign Templates and send your messages to your target list from within RT Telephony.Starting Price: $125 per month -
14
Smarsh
Smarsh
Smarsh is an AI-powered communications intelligence platform built for regulated industries. It captures, stores, and monitors communications across voice, email, mobile, chat, video, and emerging digital channels at scale. Designed to meet strict regulatory requirements, Smarsh helps organizations comply with SEC, FINRA, MiFID II, FCA, and global recordkeeping standards. Advanced AI analytics surface risks, uncover insights, and identify patterns hidden within massive volumes of communications data. The platform enables proactive risk mitigation by detecting issues such as insider trading, misconduct, and data misuse early. Its cloud-native architecture delivers hyperscalability, performance, and enterprise-grade security. Smarsh turns communications data into actionable intelligence that strengthens compliance and decision-making. -
15
Storacall
Storacall
The voice is the most important and powerful customer interaction tool your business possesses. Storacall offer a cutting edge call recording solution and are proud to be an authorized supplier for BT enabling us to provide SIP Trunks and Hosted Telephony – whatever your business telephony needs, Storacall have a solution for you. A powerful recording solution that allows you to record all your business conversations in one application. Connect your phone system to the cloud, get more flexibility and spend less on your business calls. A feature-rich, cloud-based phone system with the flexibility to meet the demands of modern business. Our powerful business call recording solution offers the unique ability to record any type of communication audio and combine it all in one place. Therefore, whatever your platform may be, our recording solution is designed to work with the systems of today and the technology of tomorrow.Starting Price: $2000 one-time payment -
16
Crystal Quality
Avdor CIS
Crystal Quality is a unified, web-based multimedia recording solution for both TDM, analog & VoIP environments, supports a wide range of telephony interfaces including: Analog trunk / extension, digital trunk (ISDN BRI / PRI, E1/T1), digital extensions, VoIP trunk / extensions, as well as discrete radios and trunked radios. Crystal Quality (Avdor CIS), provides management of all types of recordings (call centers, contact centers, telephony, mobile phones, screen capture, SMS, Skype for Business and more) using a simple, easy to operate and modern-looking user interface. CIS offers several convenient pricing plans, enabling easily choosing the most suitable for your business requirement needs, providing the most benefits and at the most cost-effective price. Avdor CIS Crystal Quality Call recording and monitoring solution offers a joint solution – in one place, a unique and brilliant solution for all your business needs. -
17
Intrado Cloud Contact Center
Intrado
Give call center agents and admins the tools they need to deliver service excellence – first time, every time. Intrado Cloud Contact Center (formerly West Cloud Contact), is an enterprise contact center solution that empowers your call center staff with a sophisticated set of call handling and reporting tools. It offers unlimited scale of users as well as agility and control beyond outmoded telephony. As a cloud-based service, there’s no need to purchase, upgrade and maintain complex on-premises systems and disaster recovery is built in without any extra expense or hardware requirements. You can nimbly handle unpredictable or seasonal call volumes, outmaneuvering your competition and delighting customers. Cloud Contact eases the load on helpdesk and support staff, and you can easily accommodate distributed contact centers, incorporating both facilities-based and home workers – all with full access to centralized management and reporting.Starting Price: $25 per month -
18
Alcatel-Lucent Rainbow
Alcatel-Lucent
Rainbow business communication solutions offer user-friendly collaboration tools from voice to video, that connect people, machines, and processes. Rainbow is an enterprise-grade, cloud communication platform fully developed in Europe with services delivered from secured data centers across the globe. Depending on your needs, Rainbow can be deployed on-premises, hybrid or from the cloud. The open architecture and rich-telephony feature support allow for connecting your existing telephony system and integration of Rainbow into business processes and other SaaS solutions. Does your business need a fully encapsulated environment hosted either on-premises or in a private data center of your choice or do you prefer to go cloud but retain existing investments on-premises and add collaboration on top of your existing telephony system? Whichever you choose Rainbow has got you covered. Create or join audio and video meetings with up to 120 participants and up to 12 simultaneous video streams. -
19
Castel Cloud
Castel Communications
Software as a Service (SaaS) or cloud-based call center solutions are a fundamental shift from premises-based systems—for the better. The Castel Call Center as a Service subscription-based business model relies on innovative technology to deliver seamless call center communications so agents can quickly and efficiently focus on their customer interactions. With our cloud-based solution, your business has the advantage of a state-of-the art call center that is scalable and reliable without the installation, management, maintenance and capital hardware or software expenditures of an on-premises platform. Castel consolidates all your inbound and outbound workflow processes and Castel applications into a single portal—accessed with a single link. -
20
FCS Voice
FCS Computer Systems
FCS Voice is a session initiation protocol (SIP) and analog-based gateway platform for handling digital and voice messaging. With FCS Voice, users can manage voicemails and fax messaging for guests when they check-in or check-out. FCS Voice allows users to ensure accurate and timely room status updates. FCS Voice also features the auto attendant function that transfers unassisted calls directly to a specific extension or department. Ensure seamless communication with FCS Voice. Robust voice and digital messaging system compatible with all major PMS and PABX systems in the market. Manage voicemails and fax messaging for guests upon check-in and check-out. Auto wake-up call and checkout reminder call for individuals or groups in their preferred language. Ensure accurate and timely room status updates via FCS Voice’s IVR function. -
21
Hoiio Call Tracking
hoiio
Build conference call, click to call, and other voice solutions on our cloud platform. Hoiio helps you connect to any phone globally, with just a few lines of code. SMS to over 200 countries reliably, quickly and at wholesale pricing. We also support delivery notifications and changing of SMS sender name. Build voice application that interacts with your users over a phone call. With just a few lines of code, you can now do stuff you never think you could - IVR system, automated voice broadcast, voicemail, etc. Subscribe to Hoiio virtual numbers to receive phone calls. When someone calls your number, your app decides what to do. Hoiio API enable developers to add voice, SMS and DNC services into your apps easily with just a few lines of codes. We are a firm believer in cloud technologies and its ability to empower a new era of agile businesses and have invested over 8 years of research and development into our awards winning agile cloud platform.Starting Price: $13 per month -
22
Verba Recording System
Verba Technologies
Transform your compliance operations and confidently navigate through financial services and trading regulations. Capture interactions and retrieve recordings quickly, even in unstructured content, to reduce effort, track trends, mitigate liability, and enhance compliance. Organizations have long been recording interactions between their customers and employees for liability protection, compliance, and quality management purposes. While these recordings can contain massive amounts of useful information, extracting actionable intelligence from them quickly can be challenging. Verint Interaction Recording is a single, prepackaged solution that couples call recording with the power of speech processing, helping you realize more value from captured interactions. Verint Cloud offers Interaction Recording to capture, index, archive and retrieve interactions across voice, video, chat, social media, face-to-face and other unified communication platforms.Starting Price: $500 one-time payment -
23
Thrio
Thrio
Whatever the size or shape of your enterprise, however many agents you have, whether it’s customer service, sales, or care you provide, our cloud contact center platform helps you stay at the heart of the conversation. A sales and customer care world where agents are happier and infinitely more productive. Where every single customer leaves satisfied and intent on returning. Where every service provider and enterprise has access to sophisticated cloud technology that’s neither hard to use, nor painful to upgrade. A platform architected specifically to reduce cost, vendor hassles, and integration headaches. Tech that’s flexible enough to be used exactly how you need. With an eye towards minimal downtime. Thrio handles inbound and outbound voice, SMS, chat, email, and social interactions. Our unified routing engine brings together these channels within a powerful native workflow automation framework. It’s hybrid communication at its finest.Starting Price: $89 per month -
24
Enghouse Smart Interaction Recording
Enghouse Networks
Feature-rich multi-channel recording, quality monitoring and voice analytics solution used by businesses of all sizes across the world for compliance, security and improving service levels. Unlock customer insight using audio mining and speech-to-text transcription coupled with an advanced text index and search engine. Smart Interaction Recording is a cloud-based, multi-tenant platform offering Telecom Operators with a rich value to add a suite of services. Operators can provide corporate customers with regulatory compliant recording within verticals such as finance, insurance and healthcare. -
25
Callcruncher Access Anywhere
Callcruncher
Callcruncher is a powerful, intuitive and affordable Call Intelligence system. Our innovative platform manages the call accounting, reporting, analytics, tracking, rating and recording of call data invaluable to small, medium and enterprise clients. Callcruncher weaves your VoIP solution deeply into client decision-making processes and productivity applications, facilitating client retention and new customer acquisition. Enables Manager to Communicate with Agent via Voice, Unbeknownst to Customer, and Assist with Sales and Service Issues. Weaves Your VOIP Solution Deeply into Client Decision Making Process and Productivity Applications. Recognizes Incoming Call Source and Provides Agent with Campaign Scripting and Additional Information. Facilitates More Efficient Use of Time, Enabling Agents to Capture More Clients. Increase Revenue and More Effectively Address Customer Service Issues. -
26
VRS Recording System
NCH Software
The VRS is a multiple channel voice recording application typically used for telephone line recording, radio station logging or control room recording. The VRS records 1 to 64 audio channels simultaneously with advanced audio compression to reduce file size. Find and play recordings ordered by date or channel.Starting Price: $99/one-time -
27
SpeechLog Call Recorder
Globitel
Globitel’s SpeechLog Call Recorder solution provides comprehensive call recording that adapts easily to unique operational requirements of any call center. It supports virtually any telephony environment, including traditional TDM and VoIP, enabling a seamless transition during technology migrations, as your business grows and evolves. Comprehensive multi-site call recording and playback capabilities optimize the use of network resources and enables data center consolidation while providing transparent and universal access to stored calls regardless of where and how they were captured. Globitel’s SpeechLog Call Recorder gives you complete control over the architecture you want to deploy your call recording system to. The effectiveness of Globitel’s SpeechLog Call Recorder solution is exemplified in the redundancy and high-availability options, providing round-the-clock functionality if you cannot afford any failure. -
28
Ytel
Ytel
Predicatively dial your contacts and automatically leave voicemails, emails, and text messages - with no special equipment. Ytel is a cloud-based integrated marketing suite solution. Ytel Contact Center assists SMB call centers and businesses in managing multi-channel communications. Ytel features include auto-dialing, call distribution, voice response, and a scripting module. With Ytel, users can gain access to real-time agent reporting for metrics on call performance and lengths. Ytel is also accessible via iOS and Android devices. Develop new communications functionality in any language and get to production faster. Trust in a platform designed for product development with high uptime and high capacity for SMS and voice channels, with the bandwidth to send and receive volume at scale from a single API. Your business has its core competencies - now you need to augment and centralize customer engagement for better operational efficiency.Starting Price: $99 per user per month -
29
Aspect Quality
Aspect, an Alvaria Brand
Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with an effective way to assess quality of voice and text-based customer interactions. Effective customer engagement requires a strong emphasis on call center agent quality control. By integrating quality monitoring with recording and survey capabilities, you can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality. Easily record, playback, stop, start and pause both two-sided voice and desktop interactions. Recording gives insights into the complete customer experience and helps improve agent quality and performance. Robust evaluation tools give insights into the complete customer experience and help improve agent quality and performance. -
30
OmniPCX RECORD Suite
Alcatel-Lucent
For contact centers and enterprises in industries that require legal and regulatory compliance, it's critical to record your transactions and interactions in order to demonstrate transparency. Alcatel-Lucent OmniPCX RECORD Suite is a web-based tool that does all that and more, enabling you to record, monitor and evaluate employee-customer interactions. This is particularly important in financial services, utilities, healthcare, education, hospitality and public safety organizations. By integrating call recording and monitoring directly into your existing telephony infrastructure, the OmniPCX RECORD Suite provides a scalable, modular and affordable toolset. In addition, supervisors can review recorded calls with agents and use the integrated quality monitor module to assess agent performance. Record voice and online interactions between your employees and customers. Improve the quality of future customer interactions by identifying coaching opportunities. -
31
Replay Call Recording
Trisys
With the most comprehensive and flexible search facility in the industry, Tapit Call Accounting gives you limitless potential to customize search filters. Easily create unique filters using the tools we provide. Add searchable text, tags, or call filters to specific calls for simple categorization and quicker recovery. Tapit together with Replay Call Recording makes producing desired reports and accessing call records, seamless. The Replay product suite delivers high quality digital recordings in practically every possible telephony configuration. Text notes may be added during playback of recordings, allowing alternative search capabilities by entire or partial words. Built-in easy auto-archive and auto-backup functionality for recordings. Recordings can be played, downloaded or emailed as attachments. Automated cataloging and centralized voice repository. -
32
MaxContact
MaxContact
MaxContact is suitable for sites from 6 – 1000+ users, with clients around the world in all sectors including BPO’s, financial services, utility providers and many more. MaxContact is a proven supplier to some of the market leaders in these fields.Starting Price: £49 per month per User -
33
3CLogic
3CLogic
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.Starting Price: Contact for a quote -
34
Salestrail
Liid
Salestrail helps remote sales teams keep track of their sales calls. The solution consists of an analytics dashboard and a smartphone app that automatically captures calls data. Choose to track the data to the Salestrail analytics dashboard, to Salesforce or to any other CRM with our APIs. Salestrail is an easy-to-use solution for sales professionals to automatically log calls. Measure the efficiency of your call activity accurately and get data on metrics important to you. A mobile app to capture & record SIM calls and Whatsapp calls. Telephony integration is also available. A cloud-based analytics dashboard that shows call statistics call performance and audio recordings. API access and option to connect to your CRM or ERP. Tracks regular SIM calls and WhatsApp call - No need for VOIP. API integration for connecting to CRM. Voila! Now you can easily keep track of your teams' call activity.Starting Price: $2 per month -
35
iEasyRecorder for Mac
321Soft Studio
A powerful yet easy-to-use Mac audio recording software that allows you to effortlessly record sounds and music from any running application, website and VoIP conversation. It also can record from more than one application at the same time. The built-in audio editor also allows you to edit audio clips without leaving its interface. iEasyRecorder - audio recording software makes it easier than ever to record music on your macOS. Whether you are looking at a YouTube music video or listening to a podcast, simply click on the record button to capture audio and save it into high-quality MP3, AAC or M4A audio files. Record audio from any application, like Spotify, iTunes, FireFox, Safari, Chrome, QuickTime Player, VLC, and etc. Support VoIP Call recording, it can record sounds from voice chat programs like Skype, iChat, FaceTime, etc. It seamlessly works on online radio sites, including Lastfm, GrooveShark iTunes, and Radio. It can be easily integrated into your existing VoIP apps.Starting Price: $29.95 one-time payment -
36
Mango Voice
Mango
Mango Voice lets you modify your own phone system and call flow! Our proprietary Digital Switchboard has an easy drag-and-drop system. Mango Voice makes it easy to control how each extension handles an incoming phone call. With our Digital Switchboard, you can simply choose from a list of operations and drag them onto a dial plan. Reposition operations in the dial plan however you want by dragging them around. When you are finished, just click save and the changes will take effect immediately. Mango supports most Cisco and Yealink phone models. Any phones outside of those models do not work in our system. Yealink's are superior to all other phones on the market to date. Please Contact a sales representative to see if your phones are supported.Starting Price: $28.95 per user per month -
37
RapportCMS
Unity4
RapportCMS is our competitive advantage vs our competitors. We are focused on the intersection between telephony, interaction management and the people who handle the calls. This approach ensures that we make ‘human technology’ designed by and for contact center practitioners. We know that world-class call center technology must be equally adept at addressing what happens after the agent says hello as to how the call is routed to the desktop. As one of the leading Contact Centres in the AUNZ market, we had over 10 years of building, refining and improving our technology before then releasing it to market as a SAAS solution. While most providers have built solutions from a telephony perspective, we recognize what happens after the agent says hello is of equal importance to what happened before. -
38
Cytracom
Cytracom
Cytracom makes VoIP simple—simple to sell and simple to use. With a reliable platform built on flexible, cloud-based technology, Cytracom delivers fully managed, enterprise-grade Hosted VoIP tailored to small business needs. A 100% channel-driven model brings its nationwide partners directly to customers, providing the ease and comfort of working with local, trusted managed service providers. As the move to the cloud continues, Cytracom VoIP solutions enable partners to expand their portfolios and ultimately extend their reach and revenue with end-to-end managed services. Unparalleled tools, support, and training gives partners an advantage over the competition, reinforcing Cytracom’s commitment to their success and confidence in its solution. Visually build, deploy and manage corporate networks, public cloud connectivity and SD-WAN without legacy edge appliances.Starting Price: $27.95 per month -
39
ASC
ASC Technologies
With the advanced solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide leading software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS or Microsoft Teams Meetings. -
40
Ringover
Ringover
ingover Group is a European SaaS software publisher and telephone operator since 2005. A true expert in business telecoms, since early 2018 it has been offering Ringover, a voice - video - chat - SMS and call centre communication solution, 100% cloud and trusted by 10,000 users. Integrable with business apps and offering real-time statistics, Ringover makes it possible to manage business communications in just a few clicks. Our keys: end-to-end technological expertise, a user-friendly interface and full support at every stage. With Ringover, your business communications are possible anywhere in the world via PCs or smartphones. A standard internet connection is all you need!Starting Price: $44.00/month/user -
41
Vonage Contact Center
Vonage
Cloud contact center software designed for your business. Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need. Vonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform. Leverage all your Salesforce capabilities and data to personally address customers and complete faster, more effective calls, thanks to our deep integration with Salesforce. Make automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer. Provide your agents with everything they need to have great conversations. -
42
Observe.AI
Observe.AI
Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. -
43
Callcap
Callcap
Gain control over collections with Cogent, an on-premise debt collection and case management solution. Cogent features include rules engine, on-boarding, document management, and calendar management functionalities. With Cogent's rules engine, users get a set of predefined rules and conditions for data assessment and evaluation. Cogent's case management functionality enables users to manage case records and dates. Our analysts are real people who can pick up on the subtleties of conversation and emotion in every call. We secure call recordings in redundant paths and are equipped to remove sensitive customer information. We offer industry-best times for processing and grading calls while maintaining quality and attention-to-detail. Callcap employs world class developers and has the ability to deliver unique project requirements. Callcap was the first to provide near real-time call monitoring and a proprietary listen system. -
44
Cistera
Cistera
Cistera has mastered the art of making complex tasks feel simple. The Cistera Suite delivers the management of all IP telephony applications with a single point of administration. One powerful yet intuitive portal for all user levels on all devices across multiple locations. Cistera has a global client base across all verticals including education, energy, events, finance, government, healthcare + many more. We work with any medium – enterprise organization wanting to provide exceptional service, ensure compliance and deliver financial and physical protection. The Cistera Suite call recording and emergency alert software, empowers organizations to listen more effectively. Our solutions have broad integration compatibility extending to LMR connectivity to UC networks providing a view of your entire organization. All interactions can feed live data dashboards for call analytics compatible with all devices. -
45
Avtec Scout
Motorola Solutions
Avtec Scout voice and radio dispatch consoles are a vendor-agnostic, configurable, and scalable IP-based dispatch platform designed for complex enterprise and public safety operations that integrates voice and radio communications with telephony and broadband/LTE technologies. It supports flexible deployment in fixed or mobile centers, mirrors legacy workflows through a customizable graphical user interface, and scales by mixing and matching consoles with pool licensing to grow capacity as needs change. Built with a redundant architecture for reliability in mission-critical environments, Scout integrates with a wide range of technologies, including legacy systems, next-generation radio, telephony, and broadband interfaces, while offering cybersecurity through ongoing updates and patches. It emphasizes flexibility with options for fixed or mobile dispatching, secure communications, broad interoperability, and long-term value supported by training. -
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Dolby.io
Dolby
Dolby.io is the cloud-based audio, voice, and video API platform used to transform media and communication apps. Incorporate life like HD audio and video into applications to provide a premium user experience. With a few lines of code, improve speech leveling, noise reduction, loudness correction and speech isolation in your media. Remove the time consuming, manual and costly process of processing audio, by getting insights into the make up and quality of audio without having to listen to it. The API platform for transforming media and communications. Enhance every real-time interaction, every piece of content. Whether you are solving for poor audio/video quality, looking for data-driven content insights, or trying to provide a seamless communications experience for your customers, we have the tools. Build everything people need to communicate, collaborate, and succeed with a set of APIs designed to keep users in-flow. Simple, intelligent APIs to upgrade your media.Starting Price: $0.0025 per minute -
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CallConfine
Nexsus Techno Solutions
CallConfine is innovative call Recording / voice Logger solutions which come in analog (4 , 8, 16, 24 ports), digital (single, dual, core), digital extension ( 8, 16, 24 Port) & VOIP. Solution is commonly used in Financial Institutions, Banks, Hospitalities, call centers, BFSI, Public Sectors, and Corporate to record the telephonic conversation. CallConfine application benefits the organization to improve business accuracy and efficiency easily. Monitor your Marketing and customer care dept. Avoid communication gap with your clients. Dispute Resolution: Recording of the telephone conversation can be priceless when you overcome disputes in your business. The logged conversations act as an important proof to solve the differences and retain the respect of your customers. Hence it´s a full proof "Compliance Product". CallConfine takes care of Policy Compliance, Performance Management, Interaction Monitoring, Finally and most importantly Customer Satisfaction. -
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Monster VoIP
Monster VoIP
Monster VoIP was established to distribute superior voice quality and maximized uptime to customers from here in L.A. to New York to Washington, D.C. to Houston to Dallas to Chicago and beyond, while delivering unparalleled service and customer satisfaction. We started by setting up data centers in Las Vegas, New York, Dallas, and Minnesota to ensure geo-redundancy, with all endpoints multi-registered at all four facilities. (This is just a fancy way of saying that multiple locations means you can expect amazing voice quality and unparalleled business phone uptime.) We then made sure to offer a complete suite of communication tools in one platform. This means you and your team only have to learn our easy-to-use user interface for all of your communication efforts. To make good on our customer satisfaction promise, we then decided to provide personalized setup and ongoing 24/7/365 support to every business VoIP customer that walks through our (virtual) doors.Starting Price: $27 /month -
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PRO-T-S
Marketing Systems Group
We knew what researchers needed to improve their data collection operations and interviewer productivity without sacrificing data quality. So, we built the PRO-T-S® predictive dialing system to seamlessly integrate your interviewers, CATI systems, and telephony operations. PRO-T-S is a modular telephony system that features seamless connectivity with numerous CATI systems. It also offers study-selectable dialing modes and is scalable to your phone room needs. Features multiple dialing modes that are user-variable and accessible across multiple locations, projects, CATI interfaces, and telephony configurations. PRO-T-S pays for itself in under a year, and often in as little as six months. PRO-T-S helps you increase productivity, revenues, and profits by lowering system cost and boosting labor savings. -
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Calabrio Call Recording
Calabrio
Record every call, every time and transform customer interactions into a trove of highly usable data. Guarantee 100% capture and simplify compliance. Quickly search hundreds of hours of calls to prove adherence, settle disputes and mitigate risk. Connect the voice of your customer with key goals across the business. All calls, all the time. Never miss a call. Don’t let customer interaction data slip through the cracks. Ensure you’re seeing the full picture of your customers and your contact center operations. Stay ahead of technical issues—minimize downtime. Put an invaluable safety net in place. Automatically monitor call center infrastructure. Get instant alerts to potential issues. Address problems before you end up missing a call. Automatically organize call data. Turn mountains of call data into neatly categorized information. Powerful metadata tagging capabilities automatically identify and organize call data.