Audience

Contact centers

About Aspect Quality

Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with an effective way to assess quality of voice and text-based customer interactions. Effective customer engagement requires a strong emphasis on call center agent quality control. By integrating quality monitoring with recording and survey capabilities, you can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality. Easily record, playback, stop, start and pause both two-sided voice and desktop interactions. Recording gives insights into the complete customer experience and helps improve agent quality and performance. Robust evaluation tools give insights into the complete customer experience and help improve agent quality and performance.

Integrations

Ratings/Reviews

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Company Information

Aspect, an Alvaria Brand
Founded: 2021
United States
aspect.com

Videos and Screen Captures

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AspectQualityManagement-Analyze

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Product Details

Platforms Supported
Cloud
Windows
Mac
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Aspect Quality Frequently Asked Questions

Q: What kinds of users and organization types does Aspect Quality work with?
Aspect Quality works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Aspect Quality support in their product?
Aspect Quality supports these languages: English.
Q: What kind of support options does Aspect Quality offer?
Aspect Quality offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Aspect Quality integrate with?
Aspect Quality integrates with: Aspect Performance and Aspect Workforce.
Q: What type of training does Aspect Quality provide?
Aspect Quality provides training in the form of documentation, live online, webinars, and in person.

Aspect Quality Product Features

Call Recording

Archiving Supported
Call Sharing Supported
Event Triggered Recording Supported
File Transfer Supported
On-Demand Recording Supported
Recording Bookmarking Supported
Scheduled Recording Supported
Screen Activity Recording Supported
Distributed Call Recording Not Supported
Instant Retrieval Not Supported
Video Call Recording Not Supported