Audience
Contact centers
About Aspect Quality
Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with an effective way to assess quality of voice and text-based customer interactions. Effective customer engagement requires a strong emphasis on call center agent quality control. By integrating quality monitoring with recording and survey capabilities, you can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality. Easily record, playback, stop, start and pause both two-sided voice and desktop interactions. Recording gives insights into the complete customer experience and helps improve agent quality and performance. Robust evaluation tools give insights into the complete customer experience and help improve agent quality and performance.
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Integrations
Company Information
Aspect, an Alvaria Brand
Founded: 2021
United States
aspect.com
Videos and Screen Captures
AspectQualityManagement-Analyze
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Product Details
Platforms Supported
Cloud
Windows
Mac
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Aspect Quality Frequently Asked Questions
Aspect Quality Product Features
Call Recording
Archiving
Supported
Call Sharing
Supported
Event Triggered Recording
Supported
File Transfer
Supported
On-Demand Recording
Supported
Recording Bookmarking
Supported
Scheduled Recording
Supported
Screen Activity Recording
Supported
Distributed Call Recording
Not Supported
Instant Retrieval
Not Supported
Video Call Recording
Not Supported
