Audience

Contact Centre and Call Centre

About MaxContact

MaxContact is suitable for sites from 6 – 1000+ users, with clients around the world in all sectors including BPO’s, financial services, utility providers and many more. MaxContact is a proven supplier to some of the market leaders in these fields.

Pricing

Starting Price:
£49 per month per User
Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

MaxContact
United Kingdom
www.maxcontact.com

Videos and Screen Captures

MaxContact Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

MaxContact Frequently Asked Questions

Q: What kinds of users and organization types does MaxContact work with?
Q: What languages does MaxContact support in their product?
Q: What kind of support options does MaxContact offer?
Q: What type of training does MaxContact provide?
Q: Does MaxContact offer a free trial?
Q: How much does MaxContact cost?

MaxContact Product Features

Auto Dialer

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Not Supported

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported
Database Not Supported
Escalation Management Not Supported

Call Recording

Archiving Supported
Instant Retrieval Supported
On-Demand Recording Supported
Call Sharing Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
File Transfer Not Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Call Tracking

Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Supported
IVR / Voice Recognition Supported
CRM Not Supported
Call Log Not Supported
Keyword Tracking Not Supported

Cloud Communication Platform

Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
IVR / Voice Recognition Supported
Audio / Video Conferencing Not Supported
Fax Management Not Supported
File Sharing Not Supported

Cloud PBX

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
SIP Trunking Supported
Virtual Extensions Supported
Ring Groups Not Supported
Web Conferencing Not Supported

Dashboard

Interactive Supported
KPIs Supported
Private Dashboards Supported
Public Dashboards Supported
Scorecards Supported
Visual Analytics Supported
Widgets Supported
Annotations Not Supported
Data Source Integrations Not Supported
Functions / Calculations Not Supported
OLAP Not Supported
Themes Not Supported

Lead Management

Activity Tracking Supported
Campaign Management Supported
Lead Capture Supported
Lead Segmentation Supported
Lead Distribution Not Supported
Lead Nurturing Not Supported
Lead Scoring Not Supported
Pipeline Management Not Supported
Prospecting Tools Not Supported
Source Tracking Not Supported

Live Chat

Canned Responses Supported
Customizable Branding Supported
Transfers / Routing Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Third Party Integration Not Supported
Website Visitor Tracking Not Supported

Predictive Dialer

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Reporting

Customizable Dashboard Supported
Drag & Drop Supported
Sales Reports Supported
Scheduled / Automated Reports Supported
Data Source Connectors Not Supported
Drill Down Not Supported
Email Reports Not Supported
Financial Reports Not Supported
Forecasting Not Supported
Marketing Reports Not Supported
OLAP Not Supported
Report Export Not Supported

Telephony

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
IVR / Voice Recognition Supported
Inbound Reporting Supported
Outbound Reporting Supported
Predictive Dialer Supported
VoIP Supported
Voice & Data Integration Supported
Telemarketing Management Not Supported

Unified Communications

Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Audio / Video Conferencing Not Supported
Calendar Management Not Supported
Fax Management Not Supported
File Sharing Not Supported
Mobile Access Not Supported
Multi-User Collaboration Not Supported
Voice Mail Not Supported

Workforce Optimization (WFO)

Workforce Management Not Supported
Performance Management Not Supported
Quality Management Not Supported
Interaction Analytics Not Supported
Real-time Guidance Not Supported
Liability Recording Not Supported
Surveying Not Supported
Speech Analytics Not Supported
eLearning Not Supported
Reporting Not Supported