Audience
Contact Centre and Call Centre
About MaxContact
MaxContact is suitable for sites from 6 – 1000+ users, with clients around the world in all sectors including BPO’s, financial services, utility providers and many more. MaxContact is a proven supplier to some of the market leaders in these fields.
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Pricing
Starting Price:
£49 per month per User
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
MaxContact
United Kingdom
www.maxcontact.com
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Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
MaxContact Frequently Asked Questions
MaxContact Product Features
Auto Dialer
Call Center Management
Supported
Call Recording
Supported
Call Reporting
Supported
Call Scripting
Supported
Lead Management
Supported
Power Dialer
Supported
Predictive Dialer
Supported
Preview Dialer
Supported
Progressive Dialer
Supported
Surveys
Not Supported
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
Escalation Management
Not Supported
Call Recording
Archiving
Supported
Instant Retrieval
Supported
On-Demand Recording
Supported
Call Sharing
Not Supported
Distributed Call Recording
Not Supported
Event Triggered Recording
Not Supported
File Transfer
Not Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
Call Tracking
Call Recording
Supported
Call Routing
Supported
Caller Identification
Supported
Campaign Management
Supported
Conversion Tracking
Supported
IVR / Voice Recognition
Supported
CRM
Not Supported
Call Log
Not Supported
Keyword Tracking
Not Supported
Cloud Communication Platform
Call Center
Supported
Call Recording
Supported
Call Routing
Supported
Chat / Messaging
Supported
IVR / Voice Recognition
Supported
Audio / Video Conferencing
Not Supported
Fax Management
Not Supported
File Sharing
Not Supported
Cloud PBX
Call Recording
Supported
Call Routing
Supported
IVR / Voice Recognition
Supported
SIP Trunking
Supported
Virtual Extensions
Supported
Ring Groups
Not Supported
Web Conferencing
Not Supported
Dashboard
Interactive
Supported
KPIs
Supported
Private Dashboards
Supported
Public Dashboards
Supported
Scorecards
Supported
Visual Analytics
Supported
Widgets
Supported
Annotations
Not Supported
Data Source Integrations
Not Supported
Functions / Calculations
Not Supported
OLAP
Not Supported
Themes
Not Supported
Lead Management
Activity Tracking
Supported
Campaign Management
Supported
Lead Capture
Supported
Lead Segmentation
Supported
Lead Distribution
Not Supported
Lead Nurturing
Not Supported
Lead Scoring
Not Supported
Pipeline Management
Not Supported
Prospecting Tools
Not Supported
Source Tracking
Not Supported
Live Chat
Canned Responses
Supported
Customizable Branding
Supported
Transfers / Routing
Supported
Geo Targeting
Not Supported
Offline Form
Not Supported
Proactive Chat
Not Supported
Screen Sharing
Not Supported
Third Party Integration
Not Supported
Website Visitor Tracking
Not Supported
Predictive Dialer
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
FCC Compliance
Supported
FTC Compliance
Supported
Lead Capture
Supported
Lead Management
Supported
Reporting
Customizable Dashboard
Supported
Drag & Drop
Supported
Sales Reports
Supported
Scheduled / Automated Reports
Supported
Data Source Connectors
Not Supported
Drill Down
Not Supported
Email Reports
Not Supported
Financial Reports
Not Supported
Forecasting
Not Supported
Marketing Reports
Not Supported
OLAP
Not Supported
Report Export
Not Supported
Telephony
Auto-Dialer
Supported
Call Center Management
Supported
Call Monitoring
Supported
Contact Management
Supported
IVR / Voice Recognition
Supported
Inbound Reporting
Supported
Outbound Reporting
Supported
Predictive Dialer
Supported
VoIP
Supported
Voice & Data Integration
Supported
Telemarketing Management
Not Supported
Unified Communications
Call Recording
Supported
Call Routing
Supported
Chat / Messaging
Supported
Audio / Video Conferencing
Not Supported
Calendar Management
Not Supported
Fax Management
Not Supported
File Sharing
Not Supported
Mobile Access
Not Supported
Multi-User Collaboration
Not Supported
Voice Mail
Not Supported