Audience

Companies in need of a Call Center solution

About PRO-T-S

We knew what researchers needed to improve their data collection operations and interviewer productivity without sacrificing data quality. So, we built the PRO-T-S® predictive dialing system to seamlessly integrate your interviewers, CATI systems, and telephony operations. PRO-T-S is a modular telephony system that features seamless connectivity with numerous CATI systems. It also offers study-selectable dialing modes and is scalable to your phone room needs. Features multiple dialing modes that are user-variable and accessible across multiple locations, projects, CATI interfaces, and telephony configurations. PRO-T-S pays for itself in under a year, and often in as little as six months. PRO-T-S helps you increase productivity, revenues, and profits by lowering system cost and boosting labor savings.

Integrations

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Company Information

Marketing Systems Group
Founded: 1987
United States
www.m-s-g.com

Videos and Screen Captures

PRO-T-S Screenshot 1
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Product Details

Platforms Supported
Windows
Training
Documentation
Support
Phone Support
Online

PRO-T-S Frequently Asked Questions

Q: What kinds of users and organization types does PRO-T-S work with?
Q: What languages does PRO-T-S support in their product?
Q: What kind of support options does PRO-T-S offer?
Q: What type of training does PRO-T-S provide?

PRO-T-S Product Features

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Real-time Chat Supported
Reporting/Analytics Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
IVR / Voice Recognition Not Supported
Queue Management Not Supported

Call Recording

Archiving Supported
Event Triggered Recording Supported
On-Demand Recording Supported
Recording Bookmarking Supported
Scheduled Recording Supported
Call Sharing Not Supported
Distributed Call Recording Not Supported
File Transfer Not Supported
Instant Retrieval Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Predictive Dialer

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Not Supported
FTC Compliance Not Supported
Lead Capture Not Supported
Lead Management Not Supported

Telephony

Call Center Management Supported
Call Monitoring Supported
Inbound Reporting Supported
Outbound Reporting Supported
Predictive Dialer Supported
Auto-Dialer Not Supported
Contact Management Not Supported
IVR / Voice Recognition Not Supported
Telemarketing Management Not Supported
VoIP Not Supported
Voice & Data Integration Not Supported