FCS Voice

TalQ is a cloud-based call accounting solution with an automated voicemail function designed for the hospitality industry. It enables hotels to track and bill customer calls and room requests accurately, ensuring precise billing and improved operational efficiency. The system offers role-based access control to maintain data security, allowing administrators to manage user permissions effectively. With integrated deployment monitoring, TalQ centralizes data from properties worldwide on a unified platform, providing actionable insights through an intuitive dashboard. The automated voicemail feature facilitates quick responses to customer requests, enhancing guest satisfaction. Additionally, TalQ supports services like mini bar management, wake-up alarms, room service, and voice mailboxes, contributing to a comprehensive guest experience. The solution is compatible with both on-premises systems and cloud PBX systems, offering flexibility in deployment.

Listening to voice messages can be terribly inefficient and laborious. VoxSciences™ provides a paradigm shift by transcribing voice messages into text messages. This gives voice messages a quantum leap to join email, SMS and IM on an equal basis with all the inherent advantages such as textural search. Our VERBS (Virtual Engine for Recognition of Basic Speech) engine converts voice messages into text messages and delivers them either as an email, SMS or via an API interface. Voicemail to text (SMS) is ideal for personal or corporate voicemail systems. Our XML API is typically used when a particularly high volumes of voice message transcription is required often by larger companies for Voice of The Customer analysis, comment lines, network or PABX operators and affiliates. Voice of the Customer is a market research technique that produces a detailed set of customer wants and needs. It involves the analysis of feedback from various sources such as email, web and IVR surveys.