Plumm Alternatives

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues.

Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint. With Freshdesk, businesses can: - Manage customer conversations across multiple channels such as email, phone, chat, social media, etc., from a unified view - Improve agent productivity with smart workflow automation rules - Deliver seamless self-service experiences with AI-powered chatbots and branded help centers - Monitor key performance metrics with advanced analytics and custom reports Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2024. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 175+ helpful features such as advanced automation features, rules, tags, and 195+ integrations. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 1-month trial today, no credit card required.

Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.

Rocket.Chat is a fully customizable, open-source communications platform for organizations with high standards of data protection. It enables real-time conversations between colleagues, with other companies, or with your customers, regardless of how they want to connect with you. Compared to similar players in the industry, such as Slack and Microsoft Teams, Rocket.Chat offers an on-prem deployment that enables organizations to take full ownership of their data. Rocket. Chat's open-source nature makes it more flexible to meet specific company needs and more scalable to follow your organization's growth. It also holds the only true MIT open-source license. We have over 1000 developers across the world contributing to the open-source code. Every day, tens of millions of users in over 150 countries and in organizations such as Audi Business Innovation, Deutsche Bahn, The US Navy, and Credit Suisse trust Rocket.Chat to keep their communications completely private and secure.

The urLive cloud service makes it easy for your customers to make live, high-definition video calls to your team. A single click on an endlessly reusable URL that can be shared anywhere – known as an Infinity Link™ – instantly starts a secure, private call with your designated team. No download, install, account creation, or password required. Unlike teleconferencing services, urLive allows your team to answer multiple, simultaneous inbound video calls from the same link. Calls are automatically routed and queued to your staff or even specific individuals based on a set of rules, such as expertise, skills, and availability. Once a call is answered it can be manually routed and shared through Attended Call Transfer. The service includes an option for customers to schedule calls. urLive is a no-code deployment service. It is configured, managed, and supported through a straightforward web portal. Strengthen engagement with customer-initiated live video calls.

Userlike is the leading software solution for customer messaging and support automation in Germany. Receive messages from your website, WhatsApp or your preferred messaging channel in Userlike’s Message Center. Within this central inbox, messages are enhanced using professional features such as live translations, file sharing, video calls and more. Userlike offers asynchronous messaging, ensuring you're always in touch with your visitors. No matter when they start a chat, they’ll receive an email notification with a link to your reply. With Userlike’s AI Automation Hub, you can create AI chatbots, smart FAQ pages and interactive contact forms to automate your support. With our GPT-4 integration, the chatbot creatively combines answers from your knowledge base and provides customers with personalized answers. All AI Hub tools are connected to a central knowledge base that learns from each request. Userlike is developed and hosted in Germany, making it a GDPR-compliant software

• Software solutions to meet all of your customer support, contact center, lead generation, and help desk needs. • All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email management, and VoIP call management, yet your team will receive one streamlined communication history. • Tools/features include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media and more. • HIPAA, ADA and PCI compliant • Quick, easy installation. No setup fees or contract. • Free 30-day trial • Free training and 24/7 Support • #1 rated 7 years running as best live chat and SMS help desk platform • #84 Inc. 500 fastest growing companies

Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate, and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships. Learn more at front.com

Sort and store knowledge by team, project or topic. Your organization’s News Center gives you an up-to-the-minute overview. Give teams in any location a chance to contribute when they are online. Reference any email conversation with a simple web link. Give new team members history and context from day one. Share institutional knowledge with access to the right topics plus a powerful search. Endless CC lists drop people out (or force people in!). Share better knowing the right group gets the message. Give people the flexibility to subscribe to topics of interest, and customize if they’d like messages right away or in a daily summary. As a product of Fastmail, Topicbox provides the same passionate customer-focused support. We love our customers and pride ourselves on bringing the best email experience to all of our users.

Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.

Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.

Spike brings your entire workspace into your Inbox: email, chat, calendar, calls, team collaboration, tasks — to one powerful Inbox. Everything you need to get your work done is in a single feed, so you can finally give the app-switching a rest. Spike’s conversational email fuses traditional email with instant messaging — eliminating cluttered email threads. With real-time conversations and live collaboration, have better interactions and a more human communication experience. Spike is available on iOS, Android, Mac, Windows & Web.

Gmelius is the first collaboration platform that integrates with your tools and brings your team together. It turns email into a collaborative and flexible channel that ensures all your teammates stay in sync while working from their favorite tools, whether it’s Gmail, Slack, Zoom or Trello. Gmelius unifies internal and external communication while empowering your team with collaborative tools including shared inboxes, shared labels, internal email notes, shareable project boards, shareable email sequences, email templates, and more.

Secure, enterprise-style email, calendar & collaboration without the high cost. Kerio Connect delivers all the features and functionality for collaboration and messaging solution without the complexity and high price tag of other systems. Email is integrated with shared calendars and scheduling, contacts management, tasks, notes, shared and public folders, and instant messaging. Synchronize messages by direct push to your choice of mobile device via Microsoft ActiveSync. Instant Messaging is XMPP-compatible and can be used from various 3rd party chat/IM applications on desktop and mobile phones. You can install Kerio Connect in 10 minutes and users can be up and running in just 10 minutes more. Kerio Connect can be deployed on-premises or in partner-hosted cloud environments. Deploy for users on Mac, Windows, or Linux; plus full support for Outlook (Windows and Mac) and many other IMAP or POP compliant email clients.

Shared Inbox for your Team Email, SMS & WhatsApp accounts. Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc. As business grows, it becomes a struggle to manage customer, sales or internal emails (billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!

Cut down email volume by up to 95% and get one source of truth for all conversations, data, and documentation through shared team inboxes. Unlike siloed email accounts, SEDNA gives team members controlled transparency of all correspondence, attachments, and actions taken within a project or message thread—along with quick composition and sharing capabilities—for more efficient communication and effortless collaboration. Each email within a team inbox has its own activity panel to host internal conversations, contextual data, and time-stamped activity that enables team members to work with—and around—one message in place of forwards, reply-alls, and cc’s that bloat email volume. The Activity Panel lets you see automatically generated or manually applied message details like category tags, job references, and people involved, as well as who viewed the message, who replied, and how so. And collaboration is easy with the ability to tag others and add comments for real-time discussion.

Email connected the world, but it lost its magic along the way. We believe it deserves better, and we're on a mission to bring email up to speed (literally) with modern messaging apps. Email should prioritize people, not advertising. Getting through your inbox shouldn't require busywork, and sending an email should be as fast as typing a text message. That's why we're building Shortwave: to recapture the magic of email with a beautifully designed product that works for everyone. Create channels to keep your team on-topic and make past conversations searchable. Instant delivery, typing indicators, and emoji reactions make conversations with other Shortwave users come to life. Use @-mentions to push notify the right people when you need them to join in. Shortwave connects to your existing Gmail account. Sign in today to get your inbox organized in minutes. You'll have the option to invite your teammates later.

The next-gen collaboration suite. All your chats, meetings, calendars, docs, and emails in one place. These organisations have made Lark their all-in-one solution for collaboration. Meet with up to 300 participants. Share files to your heart's content. Preserve organisational knowledge. Support for over 100 languages. We believe your work is shaped by the tools you use. Lark integrates messaging, video conferencing, schedule management, collaborative documents, cloud storage, email, and workflow applications to provide a seamless collaboration experience on all your devices. Lark Messenger is the hub for your team's communication, with multiple features to reduce distractions and an emphasis on giving full context to team members. Centralize your ideas and productivity with Lark's creation and cloud management capabilities. You can collaborate seamlessly with anyone in your organization to bring your ideas to life. Everything is automatically saved in the cloud.

Designed for those who settle only for the best — CrossBox is beautiful, dazzlingly fast, and comes with advanced features that provide you and your team with cutting-edge communication technologies. Match the UI with your own brand by giving CrossBox a custom name, logo, and color scheme. Apart from the branded web version, fully white-labeled Android & iOS Apps will distinguish your brand even further! CrossBox features a drop-in integration with the industries' most popular control panels. Alternatively, install the standalone version — prepackaged and preconfigured with everything you need to be up and running in no time. No need to reach for your wallet each time you create a new email address. With CrossBox, you can host unlimited domains and accounts with a single server license — the price stays fixed. Use the CrossBox Online Apps Builder to download your own, white-labeled smartphone and tablet CrossBox Apps. Publish them to Google Play and App Store.

Do you need targeted feedback? Our Forum lets you create a space for your customers to openly and productively interact with you and each other in an organized way. Our statistics show this will help you to increase customer engagement, collect insights, optimize your processes and enhance brand recognition. Keep track of customer conversations by converting them into tickets. Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people. Save your solutions, workarounds and best practices into your Treasure Box in order to be able to share knowledge and use for repetitive issues. Help your support team in reducing the time of response and in becoming more efficient. Every customer deserves your attention. Live Chat helps you to be in the right place at the right moment. Start a conversation and provide assistance, when people need you the most and let them be your loyal customers.

Zimbra 9 : Extensibility for Collaboration Superheroes! Users move seamlessly between desktop, mobile and tablet browsers with a consistent email and collaboration experience. Designed for extensibility and features best- in-class, out-of-the-box integrations with Slack, Dropbox and Zoom, with many more underway. Zimlet framework and APIs let you customize Zimbra to meet your specific requirements. Zimbra’s dependable server infrastructure for the security, privacy and data sovereignty Zimbra customers expect. Expect an easy upgrade process moving to Zimbra 9 — with no data migration. Zimbra 9's modern, responsive UI is built on Zimbra's dependable server infrastructure for the security, privacy and data sovereignty you expect from Zimbra. Unlike competitors with closed platforms, Zimbra 9 is flexible and extensible. Break free from Microsoft and Google and integrate with the 3rd party collaboration services you use today—Slack, Zoom, Dropbox and more.

Save time and money with our team collaboration tool. We unified shared mailbox, customer management, live chat, email marketing tools, and marketing automation tools to help your business succeed. Our team email management tools make it easy to get your whole business on the same page and boost team productivity. Collaborate in yourshared inbox. Delegate emails, add private email notes for you and your team, and much more. Collision detection prevents duplicate replies to your customer responses. However, Helpmonks is so much more than a team inbox. With Helpmonks, you also get advanced contact management with a complete customer conversation history. Plus, add our live chat tool and email marketing platform to boost sales and business growth. Reach more customers, nurture leads, and build customer loyalty with our email automation tool. Automatically send an email drip campaign based on your customer's behavior with ease with the Helpmonks marketing automation software.

All-in-One CRM. Automate your sales, marketing, and service in one platform. Avoid data leaks and enable consistent messaging. Make the most of Agile's modern features & integrations, easy implementation and great support at an affordable price. Cloud based SaaS service that is mobile-ready, fast, and simple to use. Agile CRM gives you a range of prepackaged email marketing templates to give your business the visually appealing, professional look and feel it needs. Check out Agile’s email marketing template examples, then select the template you prefer, draft your message, and automate the send. You can also create custom templates—with no programming experience—that pull in your branding for added impact. Make the most of Agile's modern features & integrations, easy implementation and great support at an affordable price. Cloud-based SaaS service that is mobile-ready, fast, and simple to use.

Shared Inbox and Project management software for Client service teams. Manage your team’s email conversations, tasks and timesheets on a single platform. ClientFlow gets your personal email conversations, your team's group email conversations and client communication on a single shared platform where every mail is owned up and is responded to. Have all your conversations with clients in one place, Standardize Approval process with Custom branded Approval requests and automate repeated conversations with customized message templates. Connect your Email accounts or Set up auto-forwarding from any email address and share with Teammates so they have visibility into all Emails Conversations on one shared inbox software without having to switch between different group mail accounts. ClientFlow works a lot like your email client but builds on top of it to include useful features that facilitate group conversations much better.

Build stronger relationships with your customers with Re:amaze. As a reliable web-based helpdesk, Re:amaze helps businesses support and engage their customers through a variety of communications channels Built for high-scalability, Re:amaze delivers a robust set of features that include chat and email as well as integrations for social media and mobile. Other key functionalities offered by Re:amaze include automated workflows, conversation permalinks, shared inboxes, public help sites, reporting, FAQ, and satisfaction surveys.

Inbotiqa's YUDOmail Intelligent Business Email solution provides automation and case and workflow management for Enterprise clients to cut costs, reduce risk, increase productivity and realise revenue growth, while analytics enables unprecedented management insights. The enterprise-grade email and workflow system focuses on high-volume shared mailboxes containing business-critical instructions. 100% execution is realised, with turnaround times reduced, as no email is missed. Teams can focus on tasks of value instead of managing email, thereby dramatically improving customer service and productivity levels. Accountability is ensured, while tracking and traceability generate a clear audit trail for organisational memory and compliance and audit purposes. Inbotiqa’s Intelligent Business Email solution transforms the world’s primary business communication channel.

Customer service software. Streamline all your communication channels into one powerful inbox. Collaborate with your team, automate conversations and deliver amazing customer experiences. Solve all your problems with one inbox. Amazing experiences start with frictionless communication. Power up your work by unifying all channels, unlocking team collaboration and creating productive workflows - all in one organized inbox. Switching screens and logging into multiple inboxes is forever history. Trengo integrates all your favorite communication channels into one inbox. From email to WhatsApp, from voice to our own live chat solution. All communication channels in one inbox. In Trengo, conversations can be easily assigned to the right team or user. By @tagging a colleague, you can leave internal comments and easily collaborate to solve a problem. With one click, you switch to your team chat for 1-on-1 or group communication. Our powerful live chat solution is built to deliver.

With a single app for calling, video, text, collaboration, voicemail and fax, you can always come through for your customers and teammates. Communicator is where conversations happen quicker, customer issues resolve in record time and your team can collaborate like never before. Call, text, chat, and video conference with customers and teammates from the same app. Communicator has been rebuilt with a new interface and more robust, secure video calling. Standard b-hive seats include Communicator, and pro seats include video features. With Communicator, conversations can happen the way they need to. Follow up a phone call with a text or move a chat into a video call or screen share. Call, text, and video conference with customers and clients using your business phone number. Switch from one mode of communication to the other seamlessly. Use traditional phone features like mute, hold and blind call transfer.

Whether you want to send messages or share photos and videos, you can chat freely through WeChat. Wherever you go, you can immediately get in touch with the people you care about using WeChat. Search and add friends directly via WeChat ID or mobile number. Start chatting once your friend request has been accepted. On Moments, you can share your life's favorite experiences using photos or videos with your friends, and also see your friends' Moments at any time. Let's share on Moments! Get face-to-face with your friends and family instantly via WeChat. WeChat allows you make free video and voice calls no matter where you are with one friend or a group of friends. If you're unable to express your feelings in words, then send a sticker to make your chats more fun. Designed by talented artists around the globe, WeChat's Sticker Gallery offers users free downloads and sending of countless fun stickers. Come and select your favorite stickers to chat with your friends!

Chatwee is a live chat and instant messaging app targeting: - online communities - virtual events - providers of mental health support - team communication - live trading - church services - educational webinars - live video streaming allowing its users to engage via private, public, and Messenger-style group conversations. It offers an extensive set of features, advanced customization options, and comes with a Free-forever plan, if it suits you. Effortless installation will get you going in minutes. Add a dynamic social hub to your site today and see the engagement rise!

Work together in real time inside Salesforce. Reimagine sales and service with templated best practices, built-in collaboration, and real-time alerts. Now it’s easy to work together as you work apart. Sales teams can sell — and close more deals — from anywhere. Service teams can serve customers better and resolve cases quicker from anywhere. And whether in the office, on the road, or at the kitchen table, you can share and discuss activity right within Salesforce. Capture all of your data, processes, and conversations inside Sales Cloud so that it’s not scattered across email, chat apps, and files. Give your teams space inside Salesforce to work together on plans, discuss records, and analyze reports. Whenever you open Salesforce, you’ll find embedded documents and spreadsheets right there connected to your data. Use templates to scale key business processes — like account plans and close plans — to get teams on the same page for your customers.

As easy to use as your personal communication apps, Citadel Team is compatible on all your terminals and offers all the standard features of instant communication. Operated by Thales and hosted in France, Citadel Team offers a high level of security and guarantees a model without data resell. Activated when necessary, with the end-to-end encryption option, only your devices can read your conversations. Deploy, control and manage your corporate fleet from the Citadel Team administration console, while guaranteeing the identity of your users via their professional e-mail. Increased team reactivity, centralized conversations and file sharing in private or public personalized spaces for your projects. Boost communication by inviting thousands of members in dedicated chat rooms! Citadel Team also allows you to discuss privately with each of your internal collaborators and invite external partners.

Get your actual work done. A smart space for your work apps. ‘nflow helps you take back control and saves you 2 hours per day. The typical knowledge worker now spends 4.1 hours/day on email. And if you’re a Slack user, figure 70 messages per day. And that’s not counting the rest. ‘nuffsaid integrates your email, chat, Salesforce, LinkedIn, SMS and more into a single customizable view. Your AI assistant automatically prioritizes your email, chats, meetings and tasks, and eliminates tedious activities like data entry. Stop switching between your task list, email, and calendar. With ‘nuffsaid you can drag and drop messages and tasks into your calendar, then back to your inbox. The days of a separate task list are gone. Easily convert messages and meetings into tasks, assign them, and get auto-alerts when tasks are overdue. Can't remember where a conversation happened? Quickly find messages, attachments, tasks, and appointments across all your tools in a single search engine.

Customer service software that builds organization and efficiency into your customer service team. Start providing better customer service right now with Service Hub. Service Hub™ has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business. Deliver organized customer service that gives efficient help and complete answers. Customers don’t care about the internal structure of your company. They just want help. When your teams are cut off from each other, you create friction and confusion for your customers. With the tools in Service Hub™, you can finally build a frictionless customer experience. This starts with the Conversations inbox, which brings all your communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox.

Mobile users use their smartphones for shopping, navigation, games, and now customer support. Customers have to leave their apps to make a call, start a chat, or send an email. Customer frustration leads to lost sales, poor reviews, and low customer retention. We provide the technology to engage with your customers in real time via messaging, rich chat, voice, and video - all within your own app. Conversations can seamlessly transition from chat to voice to video and even from mobile to desktop. Never ask a customer to spell out their name or read out a serial number again. Whether it's dispatching a tow truck for roadside assistance, or a service expert to help with a home installation, we make it easy for you. A customer writes a short description of their problem and chooses a time when they are free to be contacted. In the mean time, the expert reviews the request and figures out the solution before initiating conversation, saving everyone's time.

Manage customer support and communication directly from Slack. Collaborate effectively on shared emails like support@your.domain without sharing passwords among team members. SharedInbox connects to any email you currently use. You can also get an @in.sharedinbox.co email you can setup forwarding to. Just hit the command SharedInbox /compose and send emails to anyone. On any email thread, Just hit Reply Mail. Each incoming or outgoing email creates a new Slack Message Thread, easily tag teammates and discuss. Every account comes with a support site your users can send and manage their support requests from. No new installation or application required. Use a tool your team is already familiar with Slack. Know when your email is delivered and when it is opened. See files and pictures attached to your emails directly in Slack. Create a custom signature to attach to your emails. Set a custom message that is automatically sent once you get an email.

Zendo is a platform that lets businesses deliver services to their customers from one place. Zendo helps sell bespoke services online; saves time by reducing context switching, manual and repetitive tasks, or managing customer communications. With Zendo, you can get rid of project management, email, accounting, proposal, and CRM tools, reducing the context switching. You can handle the entire sales & delivery process from A to Z, where A is when a customer sends an inquiry to you, and Z is when the service is delivered with an invoice. Customers may pay by the link directly in the chat right after you send them an estimate for maximum convenience. Zendo offers a simple to use Customer Profile and chat-like Communication tab, where you can easily manage the entire communication process between your team members and the customer. You can access all the customer's requests in the past and find all the shared files between you.

Centralize your Sales, Service or Support channels on a single screen Adereso Help Desk is the omnichannel platform that optimazes all your Customer Experience processes by reducing costs, automating operations, and controlling your team's performance. Connect the most popular channels to our App With our ticket system, no message is left unanswered. Offer personalized attention for each case. You'll be able to connect Facebook, Messenger, Chat en Vivo, E-mail, Twitter, WhatsApp and more altogether. With our helpdesk you will never lose the thread of the conversation. Each ticket has a record of conversations, so you won't have to ask the same question twice. Unifying tickets from different channels is easy with Adereso Helpdesk, take the conversation from one channel to another with our omnichannel function without any trouble. Send and receive images or files, such as a screenshot or a Facebook sticker. Adereso Helpdesk makes your conversations more dynamic.

All the tools you need to build a successful online business. Easy to use all-in-one software for live chat, chat bots, email marketing, marketing automation, forms, knowledge base, and more to create great customer experiences. By using Gist’s all-in-one platform, you no longer need to piece together multiple costly subscriptions. Better yet, your team will no longer need to switch between multiple tools to fully understand your customers. Qualify more leads automatically and close more deals with chatbots, forms and 24/7 automated meeting scheduling. Grow traffic, convert more visitors, and retain customers by running complete email marketing campaigns at scale. Assist customers in real-time with a collaborative inbox, automation, and self-service support. Replace 8+ tools and keep all of your products, content, customers, email subscribers, and data in one place.

Upgrade to an all-in-one client communication platform. Your data, your control, your brand. The consensus among experts is clear, just don't use social chat platforms for your business. Start chat instantly, easily, and now securely, with Qwil Messenger. Increase in open rates with Qwil Messenger compared to email. Increase in response rates with Qwil Messenger compared to email. Response time drops from 90 minutes for emails to 90 seconds with Qwil Messenger. Stay in touch with clients, colleagues, and your team easily with a secure banking-grade app. Effortlessly manage conversations and add participants as needed. Stay connected on the go, whether you're on desktop or mobile. Save time by avoiding extra passwords, secure emails, or identification calls. Share your screen, and send messages and documents in the same conversation. Schedule your next meeting with participants in the chat, no risk of unwelcome guests.

Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter. For SMBs looking for a fully integrated cloud-hosted help desk to immediately start supporting customers. Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow. Kayako’s award-winning helpdesk solution includes our live chat software as one of the many tools to help you with your customer support success. Kayako’s live chat tool enables you to provide a tailored, engaging live chat experience 24/7. You can help customers in real time across every channel—all from within Kayako’s dashboard. It’s quick and easy to customize our live chat software and integrate it into your website, iOS and Android apps.

Replace a multitude of services and apps with a single ecosystem for your business to work in. Explore the tools of Bitrix24 Activity stream, group chat, calendars, workgroups and other collaboration tools at your disposal. Bitrix24 helps you plan and execute your projects on time every time. Available online and on-premise with open source code access. Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more. The world’s most popular free CRM by number of users (12 million companies and growing). Outstanding real time assistance tools that keep customers happy and coming back for your goods or services. Stunningly beautiful websites, landing pages and online stores that can be created by anyone without writing a single line of code. Free domain name and hosting is included. You can use the self-hosted version of Bitrix24 to run on your server.

People communicate digitally in their personal lives and expect the same from businesses. Serve them at their point of need and support them in the channels they desire to keep them coming back for more. On-screen observation, along with persistent customer data that flows with the conversation, provides context so you can quickly understand customers’ needs and guide them past sticking points to success. Customers don't want to jump through hoops to get assistance. Reduce customer effort with personalized, intuitive service from intelligent virtual assistants and informed live agents. Eliminate needless customer and agent repetition, and remove ambiguity with CoBrowsing and screen pops to respond to client needs more efficiently.

Ticketing, powered by your Slack conversations Halp is a modern ticketing help desk for humans that love Slack. Empower your remote teams to be happier and more productive. Turn any message into a ticket with an emoji. Report on your team's requests no matter where they come from. Never do the same work twice. A powerful workflow engine paired with machine learning ensures routine tasks and questions get resolved faster. Your customers are your colleagues, your friends. Communicate in the most natural way, and make ticketing a breeze. Halp's powerful Ticketing Platform is perfect for fast growing teams. If you already have a ticketing solution in place, we offer deep integrations with Zendesk, Jira, and more.

The future of customer communications. The intelligent customer communication center for live and automated interactions. Put your customers in front row. Upgrade your customer support services and enable customers to communicate with you when and how it is convenient for them. Usher in every customer, one by one. Increase your availability using CommBox powerful platform and offer customers AI-powered, automated customer service features. Convert more leads into customers quickly and achieve your omnichannel strategy with CommBox state of the art, lead generation and sales tools. One robust omnichannel platform powered by AI for all customer communications. Provide a complete omnichannel experience to your customers through their channel of choice, may it be via WhatsApp, SMS, chat, social media, email, video, voice, and more! All communications are handled effectively through one smart inbox.

Better conversations with your customers. Our customer-centric products help you provide support with a personal touch. Shared inboxes, knowledge websites & live chat. All in one intuitive platform. For teams of all sizes. We believe the secret behind the most loved companies is that the customer is at the heart of everything they do. Shared inbox that offers powerful collaboration to your team, yet feels just like email to your customers. Makes it super easy for anyone on your team to manage a FAQ or knowledge base content. So your customers can help themselves. Help is just a click away with the Enchant Messenger. Live chat, knowledge base & contact form. All in one place. Valuable insights help identify trends, improve team performance and grow customer happiness. Turn your team into a happiness machine. Quick and easy set up, try free for 30 days!

Naver Works is a business messenger that anyone can easily use with a screen similar to the Naver/LINE service. It communicates with co-workers through messages and enables organic collaboration with Naver Works' unique group function. You can have conversations with LINE users as well as Naver Works users of other companies, unifying communication channels with customers or business partners. Messages, bulletin boards, calendars, address books, to-dos, surveys, mail, and drives, all necessary for work, all in one NAVER Works app. Quick link between PC and mobile app allows you to work anytime, anywhere. Problems are easily prevented through monitoring as well as setting the NAVER Works environment, adding members, granting administrator privileges, and setting the scope of service use. In addition, by setting the company's data security, you can quickly respond to human errors such as loss of login information or device loss.

Its hard being productive when you spend half your time reading emails, and the other half flipping between platforms to tell your team about said emails. You need a single app thats going to help you move faster and keep everything and everyone on the same page. As a collaboration hub, Loop Email connects your team so you can chat, exchange files, and manage shared inboxes easily. It brings messages, emails and files in one app. Loop Email helps teams connect, collaborate and communicate all in one place. Available for Mac, Windows, iOS & Android.