Audience

Teams that want a shared inbox solution

About Loop Email

Its hard being productive when you spend half your time reading emails, and the other half flipping between platforms to tell your team about said emails. You need a single app thats going to help you move faster and keep everything and everyone on the same page. As a collaboration hub, Loop Email connects your team so you can chat, exchange files, and manage shared inboxes easily. It brings messages, emails and files in one app.

Loop Email helps teams connect, collaborate and communicate all in one place. Available for Mac, Windows, iOS & Android.

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Pricing

Starting Price:
$8 per user per month
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Loop Email
Founded: 2015
United Kingdom
www.intheloop.io

Videos and Screen Captures

Play Video The team inbox where everyone works together Manage a busy email account with more people Chat internally and send emails from Loop Email Discuss things internally before replying back to the client Find your conversations neatly organized
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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online

Loop Email Frequently Asked Questions

Q: What kinds of users and organization types does Loop Email work with?
Q: What languages does Loop Email support in their product?
Q: What kind of support options does Loop Email offer?
Q: What other applications or services does Loop Email integrate with?
Q: Does Loop Email have a mobile app?
Q: What type of training does Loop Email provide?
Q: Does Loop Email offer a free trial?
Q: How much does Loop Email cost?

Loop Email Product Features

Customer Service

Alerts / Escalation Supported
Email Management Supported
Live Chat Supported
Performance Metrics Supported
Appointment Management Not Supported
Call Center Management Not Supported
Knowledge Base Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Email Management

Email Archiving Supported
Email Monitoring Supported
Response Management Supported
Shared Inboxes Supported
Spam Blocker Supported
Data Recovery Not Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Recall Not Supported
Queue Manager Not Supported
Routing Not Supported
Signature Management Not Supported
Whitelisting / Blacklisting Not Supported

Loop Email Additional Categories

Loop Email Verified User Reviews

Write a Review
  • Rok G.
    Head of advertising
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A must have for support teams!"

    Posted 2020-07-09

    Pros: When I started using it for my mail in which i respond to many cases of support requests, I could immediately see how easy it is to use. I installed the app, connected my inbox and the inbox where the support requests are coming to and I was able to immediately assign emails to my colleagues. I can use my support account now in a more organized way, where I can see who from my team is responsible for each support request. If something is completed, you mark it as resolved and the email gets out of the way.

    The team loves the simplicity it brought to our daily work with support accounts.

    Cons: Nothing specifically I don’t dislike, since both, the Mac and the Windows apps are very fast and intuitive - It would however help if there would be a web version available for Chrome OS.

    Overall: We mostly use it for shared inbox. I love the overall speed of how our team is dealing with support requests. I have all my conversations sorted in customer channels. All files, chats or emails with them are accessible through a CMD+K search on my laptop. It also helps that we can chat about specific emails before replying back to the customers.

    Read More...
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