Audience

Teams that want a shared inbox solution for email, SMS, and WhatsApp

About Helpwise

Shared Inbox for your Team Email, SMS & WhatsApp accounts. Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc. As business grows, it becomes a struggle to manage customer, sales or internal emails (billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!

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Pricing

Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Helpwise
Founded: 2019
United States
helpwise.io

Videos and Screen Captures

Play Video Helpwise Screenshot 1
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
24/7 Live Support
Online

Helpwise Frequently Asked Questions

Q: What kinds of users and organization types does Helpwise work with?
Q: What languages does Helpwise support in their product?
Q: What kind of support options does Helpwise offer?
Q: What other applications or services does Helpwise integrate with?
Q: Does Helpwise have a mobile app?
Q: What type of training does Helpwise provide?
Q: Does Helpwise offer a free trial?

Helpwise Product Features

Email Management

Email Archiving Supported
Email Monitoring Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Supported
Whitelisting / Blacklisting Supported
Data Recovery Not Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Recall Not Supported
Queue Manager Not Supported

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Real-time Chat Supported
Self Service Portal Supported
Ticket Management Supported
Document Storage Not Supported
IT Asset Management Not Supported
Network Monitoring Not Supported
Service Level Agreement (SLA) Management Not Supported

Helpwise Additional Categories

Helpwise Verified User Reviews

Write a Review
  • Brandon P.
    Marketing Coordinator
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Useful for support teams"

    Posted 2020-05-24

    Pros: Easy way to manage multiple inboxes for a team in one dashboard. Can assign messages to each other as well.

    Cons: There are not any cons that I can think of for now.

    Overall: It's great because you can also leave notes in the emails you assign so you can keep each other in the loop with what is happening.

    Read More...
  • Chet N.
    CEO
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great for customer support"

    Posted 2020-04-23

    Pros: Love how easy it is to add inboxes for an entire team to manage and collaborate within. Streamlines support.

    Cons: It's a little tricky to set up and UI/ux could be updated to simplify.

    Overall: Overall it's a great tool to use for teams that provide customer support and need a way to collaborate.

    Read More...
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