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About

Shared Inbox for your Team Email, SMS & WhatsApp accounts. Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc. As business grows, it becomes a struggle to manage customer, sales or internal emails (billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!

About

Microsoft Outlook is the all-in-one email, calendar, and contact management platform designed to keep you organized and connected across your digital life. With Outlook, you can manage multiple accounts—including Gmail, Yahoo, and iCloud—within one unified inbox. Intelligent scheduling tools and shared calendars help you stay on top of meetings, events, and personal reminders. The built-in Microsoft Copilot assists with writing emails, summarizing long threads, and managing tasks to boost productivity. Outlook also offers enterprise-grade security, filtering out spam, phishing, and malware to keep your data safe. Whether on desktop, mobile, or web, Outlook helps you manage communication and time with clarity and confidence.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Teams that want a shared inbox solution for email, SMS, and WhatsApp

Audience

Professionals, teams, and individuals who need a secure, AI-powered platform to manage emails, calendars, and tasks across devices while staying organized and connected

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.8 / 5
design 4.7 / 5
support 4.4 / 5

Pros & Cons from Real Users

Pros

  • Easy way to manage multiple inboxes for a team in one dashboard. Can assign messages to each other as well.
  • Love how easy it is to add inboxes for an entire team to manage and collaborate within. Streamlines support.

Cons

  • There are not any cons that I can think of for now.
  • It's a little tricky to set up and UI/ux could be updated to simplify.

Pros & Cons from Real Users

Pros

  • Amazing integration with Microsoft office apps & services. Calendar sharing & scheduling capabilities for collaboration.
  • The best part is its integration with other Microsoft applications, due to this function the workflow becomes very smooth.
  • There are a lot of Pros some of them are its email management options like advanced filters, email categorization, sync with other Microsoft tools like Microsoft teams, Calendar & scheduling. Also its user friendly which is a great thing for new users & there are a plenty of tools embedded which helps you customize & manage your emails.
  • It integrates seamlessly with other Microsoft products, has computer, mobile, and web versions that all work well, and is a great option for work email. I have especially been a fan of the Zoom integration! It's easy to use and does everything I need to (and then some) for my job.
  • I've utilized outlook for years throughout multiple roles within the same company. It is a great hub for everything including emails, integrating with other Microsoft tools, and is visually very easy to navigate.

Cons

  • Interface can be cluttered & overwhelming for basic email needs. Lack of automation & CRM features compared to other business email tools.
  • The only thing i feel as a con is its interface seems a bit outdated, as compared to its competitors.
  • We frequently see a delay in updating our email box, apart from that Microsoft Outlook seems a perfect tools for professional collaboration & communication.
  • I honestly do not have a major con. The only thing I can think of is that the layout of where features are varies depending on what device I am using, so it can be difficult to find certain things. However, this is really minor!
  • I haven't found a way to integrate Gmail and Outlook features that I like in tandem, but it could just be user error.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Helpwise
Founded: 2019
United States
helpwise.io

Company Information

Microsoft
Founded: 1975
United States
www.microsoft.com/en-us/microsoft-365/outlook/email-and-calendar-software-microsoft-outlook

Alternatives

Alternatives

Proton Mail

Proton Mail

Proton AG
BlackBerry Hub+

BlackBerry Hub+

BlackBerry
Microsoft 365

Microsoft 365

Microsoft

Categories

Categories

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Contact Management Features

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Integrations

Dialpad Connect
Dialpad Support
Gmail
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
JustCall
KonnectzIT
Pipedrive
Quickwork
Salesflare
Stackreaction
Zapier
Zendesk Sell
Zoho CRM
AxisTV Signage Suite
Google Cloud Endpoints
MoniVisor
RoboHead
ezTask.io

Integrations

Dialpad Connect
Dialpad Support
Gmail
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
JustCall
KonnectzIT
Pipedrive
Quickwork
Salesflare
Stackreaction
Zapier
Zendesk Sell
Zoho CRM
AxisTV Signage Suite
Google Cloud Endpoints
MoniVisor
RoboHead
ezTask.io
Claim Helpwise and update features and information
Claim Helpwise and update features and information
Claim Microsoft Outlook and update features and information
Claim Microsoft Outlook and update features and information