Audience
Small to mid-sized businesses
About Plumm
Plumm is shared inbox for your customer support emails and live chat conversations coming from all of your projects. If it's an email sent to support@yourproject1.com or a chat request from yourproject2.com, it all goes into the same Plumm inbox.
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Pricing
Starting Price:
$7 per user per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Plumm
Founded: 2019
Poland
www.plummapp.com
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Product Details
Platforms Supported
Cloud
Training
Live Online
Support
Phone Support