Audience

Quickly growing companies with IT Ops teams

About Halp

Ticketing, powered by your Slack conversations Halp is a modern ticketing help desk for humans that love Slack. Empower your remote teams to be happier and more productive. Turn any message into a ticket with an emoji. Report on your team's requests no matter where they come from. Never do the same work twice. A powerful workflow engine paired with machine learning ensures routine tasks and questions get resolved faster. Your customers are your colleagues, your friends. Communicate in the most natural way, and make ticketing a breeze. Halp's powerful Ticketing Platform is perfect for fast growing teams. If you already have a ticketing solution in place, we offer deep integrations with Zendesk, Jira, and more.

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Pricing

Starting Price:
$25 per user per month
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.5 / 5
More Reviews Write a Review

Company Information

Atlassian
Founded: 2002
United States
www.halp.com

Videos and Screen Captures

Play Video Halp Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online

Halp Frequently Asked Questions

Q: What kinds of users and organization types does Halp work with?
Q: What languages does Halp support in their product?
Q: What kind of support options does Halp offer?
Q: What other applications or services does Halp integrate with?
Q: What type of training does Halp provide?
Q: Does Halp offer a free trial?
Q: How much does Halp cost?

Halp Product Features

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Document Storage Not Supported
IT Asset Management Not Supported
Network Monitoring Not Supported

ITSM

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported
Contract/License Management Not Supported

Remote Support

File Transfer Supported
Real-time Chat Supported
Diagnostic Tools Not Supported
Live Chat Not Supported
Remote Control Not Supported
Screen Sharing Not Supported
Session Recording Not Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported

Remote Work

Collaboration Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Not Supported
Meeting Management Not Supported
Remote Access Not Supported
Remote Support Not Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Not Supported
Web Conferencing Not Supported
Screen Sharing Not Supported
Credential Management Not Supported
Project Management Not Supported

Service Desk

Change Management Supported
IT Asset Management Supported
Incident Management Supported
Knowledge Base Supported
Mobile Access Supported
SLA Management Supported
Self Service Portal Supported
CMDB Not Supported
Procurement Management Not Supported
Remote Control Not Supported

Halp Verified User Reviews

Write a Review
  • A Halp User
    Operation manager
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Halp, client communication platform"

    Posted 2020-09-01

    Pros: The best combination of team and customer helpdesk portal for effective support service.
    Modern help desk solution.
    Tickets reminder and a great manager.
    Halp bot is very powerful.

    Cons: I never encountered any problem with this platform.

    Overall: With Halp I can visualize and manage my help desk from the slack platform. Slack and Halp make a great combo for the team and client communication portal. It makes it easy to generate tickets.

    Read More...
  • Ramesh S.
    Senior Technical Support
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Powerful Customer Resolutions software"

    Posted 2020-06-30

    Pros: #1- Halp is a very simple customer resolution software.
    #2- It can be integrated with the Slack platform.
    #3- Easy to Create and resolve customers' tickets.
    #4- In Slack, the assigned tickets automatically transfer to the support department.

    Cons: #1- There should be a ticket reminder for the support team to get notified and resolve on time.

    Overall: Halp is a simple customer ticketing software. We used Halp in our organization with Slack integration. It helps us to create and resolve tickets in a simplified way. With the help of Slack integration we support, assign and resolve tickets within a single platform.

    Read More...
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