Audience

Companies with 10-500 employees

About Electric

Electric is reinventing how businesses manage their IT. Providing real-time IT support to 30,000 users and centralized IT management to over 600 customers, Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote.

We have an 100+ person team ready and willing to help with IT support. Once the Electric App is enabled in your Slack workspace or Microsoft Teams tenant, your team will have access to chat with Electric whenever they need help. They'll get a response from a member of our team in 10 minutes or less (our average is 6 minutes).

Electric's team of experts is trained to handle a wide range of support needs. From the most basic password reset through device crashes, we've got your team covered.

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Pricing

Pricing Details:
Flexible based on your needs

Integrations

See Integrations

Ratings/Reviews - 4 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Electric
Founded: 2016
United States
www.electric.ai

Videos and Screen Captures

Play Video Real-time IT Support via chat Save 70% on IT vs MSPs Standardized Security across devices, apps, and networks Why Riparian Chose Electric for their IT Needs IT Scorecard for a single view of your devices and security Admin get access to Turbine, where you can manage devices, security, and more from a single location.
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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Electric Frequently Asked Questions

Q: What kinds of users and organization types does Electric work with?
Q: What languages does Electric support in their product?
Q: What kind of support options does Electric offer?
Q: What other applications or services does Electric integrate with?
Q: Does Electric have a mobile app?
Q: What type of training does Electric provide?
Q: What pricing for support is available for Electric?
Q: What pricing for training is available for Electric?

Electric Product Features

Cloud Management

Access Control Supported
Billing & Provisioning Supported
Capacity Analytics Supported
Cost Management Supported
Demand Monitoring Supported
Multi-Cloud Management Supported
Performance Analytics Supported
SLA Management Supported
Supply Monitoring Supported
Workflow Approval Supported

Cloud Security

Intrusion Detection System Not Supported
Endpoint Management Not Supported
Threat Intelligence Not Supported
Application Security Not Supported
Encryption Not Supported
Behavioral Analytics Not Supported
Antivirus Not Supported
Vulnerability Management Not Supported
Incident Management Not Supported
Two-Factor Authentication Not Supported

Endpoint Protection

Device Management Not Supported
Application Security Not Supported
Signature Matching Not Supported
Antivirus Not Supported
Whitelisting / Blacklisting Not Supported
Behavioral Analytics Not Supported
Activity Log Not Supported
Web Threat Management Not Supported
Encryption Not Supported

Help Desk

Live Chat Not Supported
Community Forums Not Supported
Self Service Portal Not Supported
Automated Routing Not Supported
Multiple Brands / Products Not Supported
Knowledge Base Not Supported
Incident Management Not Supported
Ticket Management Not Supported
Alerts / Escalation Not Supported
Known Issue Management Not Supported
Interaction Tracking Not Supported
Document Storage Not Supported
Multi-Channel Communication Not Supported
Service Level Agreement (SLA) Management Not Supported
Network Monitoring Not Supported
Customizable Branding Not Supported
IT Asset Management Not Supported
Real-time Chat Not Supported
Email Integration Not Supported

IT Management

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

IT Security

Anti Spam Supported
Anti Virus Supported
Email Attachment Protection Supported
Event Tracking Supported
IP Protection Supported
Internet Usage Monitoring Supported
Intrusion Detection System Supported
Spyware Removal Supported
Two-Factor Authentication Supported
Vulnerability Scanning Supported
Web Threat Management Supported
Web Traffic Reporting Supported

IT Service

Contract Management Supported
IT Asset Management Supported
Incident Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

ITSM

Change Management Not Supported
Problem Management Not Supported
Self Service Portal Not Supported
Configuration Management Not Supported
Dashboard Not Supported
Incident Management Not Supported
Availability Management Not Supported
Contract/License Management Not Supported
Release & Deployment Management Not Supported
Asset Tracking Not Supported
Project Management Not Supported

Identity Management

Single Sign On Not Supported
Compliance Management Not Supported
Multifactor Authentication Not Supported
Password Management Not Supported
User Provisioning Not Supported
Access Certification Not Supported
Privileged Account Management Not Supported
User Activity Monitoring Not Supported
Self-Service Access Request Not Supported

Mobile Device Management (MDM)

Automatic Device Recognition Supported
Data Management Supported
Deployment Management Supported
Inventory Management Supported
Maintenance Utilities Supported
Procurement Management Supported
Remote Update / Installation Supported
Software Management Supported
Synchronization Management Supported
Wireless Network Support Supported

Onboarding

Electronic Signature Not Supported
Task Management Not Supported
E-Verify / I-9 Forms Not Supported
Employee Portal Not Supported
Employee Handbook Not Supported
Orientation Management Not Supported
Electronic Forms Not Supported
Tax Forms Not Supported
File Management Not Supported
Course Management Not Supported
Job Description Management Not Supported
Training Management Not Supported
Document Management Not Supported
Self Service Portal Not Supported

Privileged Access Management

Least Privilege Not Supported
Remote Access Management Not Supported
Threat Intelligence Not Supported
Policy Management Not Supported
Application Access Control Not Supported
Behavioral Analytics Not Supported
Granular Access Controls Not Supported
Password Management Not Supported
Multifactor Authentication Not Supported
Endpoint Management Not Supported
Credential Management Not Supported
User Activity Monitoring Not Supported
For MSPs Not Supported

RMM

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

Remote Support

Live Chat Supported
Real-time Chat Supported
Diagnostic Tools Not Supported
File Transfer Not Supported
Remote Control Not Supported
Screen Sharing Not Supported
Session Recording Not Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported

SaaS Management

Spend Management Not Supported
Onboarding Not Supported
License Management Not Supported
Usage Tracking / Analytics Not Supported
Vendor Management Not Supported
Shadow IT Detection Not Supported
Subscription Management Not Supported
SaaS Operations Management Not Supported
Renewal Management Not Supported

Service Desk

Change Management Not Supported
Self Service Portal Not Supported
Procurement Management Not Supported
Remote Control Not Supported
Mobile Access Not Supported
Incident Management Not Supported
SLA Management Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
CMDB Not Supported

Electric Verified User Reviews

Write a Review
  • Kimberly J.
    Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great service"

    Posted 2021-03-12

    Pros: Electric continues to improve and has taken a lot of the day-to-day support tickets- employee requests and tech issues and network problems. I can actually focus on my job vs helping someone who is locked out of their email because they forgot their password the third time this month.

    Cons: They're a growing company so there's sometimes hiccups in service. We had to upgrade to get phone support vs the chat-based.

    Overall: Great overall experience. They are very quick to respond to any issue that you may have. Most services can be done remotely which is extremely convenient, especially in a fast-paced work environment.

    Read More...
  • Earl M.
    Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    ""Fast and stable remote solution""

    Posted 2020-12-17

    Pros: Electric fulfills all the requirements that are required in real-time support software. The response time is really less. It has very advanced features like real-time support

    Cons: There are no major cons, but I would like to receive updates more frequently.

    Overall: Overall, Electric is a great choice as a support assistance software with many tools and features, including device and inventory management.

    Read More...
  • An Electric User
    Senior Project Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent IT management software"

    Edited 2020-11-10

    Pros: Electric is great and easy to use remote monitoring software to manage and control every business IT systems and assets. I liked it's remote IT security and service management. It's stable and reliable.

    Cons: It would be great if it has better alerting system.

    Overall: Overall, Electric is an excellent platform for every IT solution to make their processes fast, accurate and in realtime data monitoring. Great tool for IT management. Go for it!!

    Read More...
  • Scott C.
    Owner
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Super Fast IT Support"

    Posted 2020-10-16

    Pros: - I can slack electric and get a response within minutes- they almost always resolve my issue within an hour.
    - Super easy to set up and use.

    Cons: - Sometimes approvals (from my own team) take a little bit, but not really Electric's fault.

    Overall: Great product and idea. Perfect for fast-growing companies like ours that need a scalable IT solution.

    Read More...
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