Audience
Companies of all sizes that need a help desk, knowledge base, and live chat solution for customer support
About Enchant
Better conversations with your customers. Our customer-centric products help you provide support with a personal touch. Shared inboxes, knowledge websites & live chat. All in one intuitive platform. For teams of all sizes. We believe the secret behind the most loved companies is that the customer is at the heart of everything they do. Shared inbox that offers powerful collaboration to your team, yet feels just like email to your customers. Makes it super easy for anyone on your team to manage a FAQ or knowledge base content. So your customers can help themselves. Help is just a click away with the Enchant Messenger. Live chat, knowledge base & contact form. All in one place. Valuable insights help identify trends, improve team performance and grow customer happiness. Turn your team into a happiness machine. Quick and easy set up, try free for 30 days!
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Pricing
Starting Price:
$15 per user per month
Free Trial:
Free Trial available.
Integrations
Company Information
Senvee
United States
www.enchant.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Enchant Frequently Asked Questions
Q: What kinds of users and organization types does Enchant work with?
Enchant works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Enchant support in their product?
Enchant supports these languages: English.
Q: What kind of support options does Enchant offer?
Enchant offers support via phone support.
Q: What other applications or services does Enchant integrate with?
Enchant integrates with: Basecamp, BigCommerce, CA Flowdock, Capsule, Google Workspace, Magento, Microsoft Teams, Olark, PrestaShop, Shopify, Slack, WooCommerce, and Wufoo.
Q: What type of training does Enchant provide?
Enchant provides training in the form of documentation.
Q: Does Enchant offer a free trial?
Yes, Enchant offers a free trial.
Q: How much does Enchant cost?
Pricing for Enchant starts at $15 per user per month.
Enchant Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Real-time Chat
Supported
Ticket Management
Supported
IT Asset Management
Not Supported
Network Monitoring
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Not Supported
