Audience

Companies of all sizes that want to provide better customer service and support

About HubSpot Service Hub

Customer service software that builds organization and efficiency into your customer service team. Start providing better customer service right now with Service Hub. Service Hub™ has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business. Deliver organized customer service that gives efficient help and complete answers. Customers don’t care about the internal structure of your company. They just want help. When your teams are cut off from each other, you create friction and confusion for your customers. With the tools in Service Hub™, you can finally build a frictionless customer experience. This starts with the Conversations inbox, which brings all your communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox.

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Pricing

Starting Price:
Free
Pricing Details:
Starter plan is $20/month, Professional plan is $100/month, Enterprise plan is $150/month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

HubSpot
Founded: 2006
United States
www.hubspot.com/products/service

Videos and Screen Captures

Play Video HubSpot Service Hub Screenshot 1 HubSpot Service Hub Screenshot 2 HubSpot Service Hub Screenshot 3 HubSpot Service Hub Screenshot 4 HubSpot Service Hub Screenshot 5 HubSpot Service Hub Screenshot 6
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

HubSpot Service Hub Frequently Asked Questions

Q: What kinds of users and organization types does HubSpot Service Hub work with?
Q: What languages does HubSpot Service Hub support in their product?
Q: What kind of support options does HubSpot Service Hub offer?
Q: What other applications or services does HubSpot Service Hub integrate with?
Q: Does HubSpot Service Hub have a mobile app?
Q: What type of training does HubSpot Service Hub provide?
Q: Does HubSpot Service Hub offer a free trial?
Q: How much does HubSpot Service Hub cost?
Q: What pricing for support is available for HubSpot Service Hub?

HubSpot Service Hub Product Features

Customer Feedback

Surveys Not Supported
Behavior Analytics Not Supported
Website Feedback Not Supported
Net Promoter Score (NPS) Not Supported
Bug Reports Not Supported
Screenshot / Screen Capture Not Supported
Visual Feedback Tools Not Supported
Live Chat Not Supported
Alerts / Notifications Not Supported
Video Feedback Not Supported
Community Feedback Tools Not Supported
Voice of the Customer (VoC) Not Supported
User Testing Tools Not Supported
Negative Feedback Management Not Supported

Customer Service

Alerts / Escalation Supported
Appointment Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Surveys & Feedback Supported
Call Center Management Not Supported
Email Management Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Customer Success

Account Alerts Supported
Account Management Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Help Desk

Automated Routing Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Interaction Tracking Supported
Multi-Channel Communication Supported
Real-time Chat Supported
Alerts / Escalation Not Supported
Community Forums Not Supported
IT Asset Management Not Supported
Incident Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Not Supported

Live Chat

Canned Responses Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Third Party Integration Supported
Website Visitor Tracking Supported
Customizable Branding Not Supported
Screen Sharing Not Supported
Transfers / Routing Not Supported

HubSpot Service Hub Additional Categories

HubSpot Service Hub Verified User Reviews

Write a Review
  • Anis A.
    Ownership Workflow Coordinator
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    " Perfect for Comprehensive Customer Service Management"

    Posted 2024-01-18

    Pros: A single platform for managing customer care is provided by HubSpot Service Hub, which has tools for live chat, knowledge bases, ticketing, and customer feedback among other things. Workflows for support and customer interactions are streamlined by this connection.

    Cons: For users who are unfamiliar with the platform, there can be a learning curve while implementing HubSpot Service Hub. It is advised that teams receive sufficient training and onboarding to guarantee they can utilize the full possibilities.

    Overall: HubSpot Service Hub is a complete solution designed to help organizations efficiently handle customer support. Its self-service features, ticketing system connection, and HubSpot CRM integration make it an invaluable tool for offering first-rate customer assistance.

    Read More...
  • A HubSpot Service Hub User
    Asst. Operations Manger
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Customer support tool with automation capabilities"

    Posted 2020-08-28

    Pros: Service Hub is a platform made for customer support and customer query redressal. All the customer query through email, Facebook chat, support form query, other social media message query are are auto populated as ticket in Service Hub which can be easily tracked and can we use for reference purposes. It offers live chat feature which can be integrated with the website to offer live chat communication.

    Cons: It is a very credible platform for customer support. No Cons.

    Overall: Service Hub is a full feature customer support platform which have all the required tool inside the package to offer a seamless customer support experience. It has inbuilt live chat feature which can be used to offer live chat for customers and for each interaction over chat can be created as a ticket in Service Hub. It allows a complete control of ticket routing which can be easily routed to escalation or can be marked as resolved, for all the routing the concerned agent get notification if any ticket is assigned to them. Overall it helps a lot to to manage the customer queries efficiently in a time bound manner.

    Read More...
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